EVV Coordinator

Care and Help Home Care; Philadelphia (Philadelphia County); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

401k

Medical, Vision & Dental Insurance

PTO, Sick Time, Floating Holidays

Job summary

Care and Help Home Care is seeking an Electronic Visit Verification (EVV) Coordinator to manage EVV compliance data. The role involves coordinating caregiver schedules, ensuring compliance, and supporting administrative processes.

The ideal candidate is organized, compassionate, and possesses strong interpersonal skills. Responsibilities include training staff on EVV systems and providing exceptional customer service to clients and caregivers.

This is an in-office role located in Philadelphia offering competitive benefits including medical insurance and PTO.

Qualifications

• Strong organizational and time management skills.
• Excellent interpersonal and communication abilities.
• Compassionate and empathetic nature with commitment to care.
• Detail-oriented mindset with strong problem-solving abilities.

Responsibilities

• Coordinate and schedule caregiver assignments based on client needs.
• Ensure appropriate matching of caregivers to clients.
• Maintain communication with caregivers to provide support.
• Onsite EVV expert supporting assigned Care Center.

Skills

Organizational skills

Interpersonal skills

Compassionate nature

Detail-oriented

Problem-solving abilities

Education

Experience in healthcare or home care coordination

Tools

Home care software

Job description

About Care & Help

Choosing home care services in Philadelphia can be a difficult and uncertain decision. Care & Help Home Care, LLC is a trusted home health care provider within the Philadelphia area that is committed to providing home care services that are transparent, professional, and excellent. Our large staff of caregivers and home health aides are experienced and screened to be able to provide non-skilled and non-medical services for seniors.

CARE AND HELP HOME CARE, LLC ("Company") provides non-skilled services to individuals in their homes or other independent living environments. These services include assistance with medications, personal care, homemaking, transportation, companionship, respite care, and other non-skilled services. The Company conducts background checks, physicals, tuberculosis screening, training and competency evaluations for all direct care workers and office staff with direct consumer contact. Workers are required to complete a minimum of forty hours of experience or practical training and a competency evaluation, or a state certification program.

Job Summary

The Electronic Visit Verification (EVV) Coordinator is responsible for the ongoing overview and maintenance of EVV data in compliance with State and Federal regulations. The EVV Coordinator plays a vital role in the confirmation of visit data elements to ensure timely and successful payroll processing. The EVVC will also support ongoing EVV education within the Care Center including new hire training and meeting with current staff to support caregiver understanding and successful utilization. Collaborate and offer resources to Scheduling when dealing with caregiver pay issues and EVV compliance. The EVVC is expected to be the onsite EVV expert as a resource for all Care Center personnel pertaining to all elements of the EVV system, process, and compliance mandates.

Essential Duties and Responsibilities

• Coordinate and schedule caregiver assignments based on client needs, caregiver availability, and geographical considerations.
• Ensure appropriate matching of caregivers to clients, taking into account client preferences, language requirements, and specialized care needs.
• Continuously monitor and update caregiver schedules to accommodate changes in client care plans or caregiver availability.
• Maintain open lines of communication with caregivers to provide guidance, support, and address any scheduling or client-related issues.
• Onsite EVV expert supporting assigned Care Center(s).
• Supplying EVV training to Care Center Staff, Field Staff, and New Hires.
• Assist users in setting up and configuring mobile applications on various smartphone platforms (iOS, Android, etc.).
• Conduct outreach to non-compliant individuals; determine the cause of noncompliance and assist them to become compliant with State regulations.
• Supporting Business acquisitions with EVV and system roll outs.
• Monitor and mitigate EVV System alerts, and timesheet approvals to resolution to ensure compliance is met.
• Monitor and manage visit and other data flow from Scheduler to EVV System and back to Scheduler ensuring smooth transaction and application of proper configuration and rules.
• Daily review and processing of all non-EVV payroll paperwork, resolving issues with scheduling, field employees and other management to ensure correct payment of wages.
• Member of payroll call group receiving and triaging all calls to Payroll Department.
• Supports Payroll Department with inquiries from employees and others regarding payroll. Research issues and communicate findings in a timely manner.
• Provides support with internal and external audits specializing in the extraction and explanation of EVV and non-EVV data.
• Assists to maintain appropriate EVV compliance (85%+).
• Monitor the quality of care provided, conducting regular check-ins with clients and caregivers to ensure client satisfaction and address any concerns.

• Serve as the main point of contact for clients, their families, and caregivers, providing exceptional customer service and promptly addressing inquiries or concerns.
• Collaborate with healthcare professionals, social workers, and other relevant stakeholders to coordinate care and ensure the overall well-being of clients.
• Maintain regular communication with clients and their families to provide updates, address changes in care needs, and foster positive relationships with clients and service coordinators (payers).
• Educate clients and their families on available home care services, resources, and community support options.

• Maintain accurate and up-to-date client records, including care plans, contact information, missed visits in compliance timeframe of 24-48hr and relevant documentation.
• Ensure compliance with all legal, regulatory, and organizational requirements pertaining to home care services.
• On call responsibilities (Paid).
• Assist in the coordination of caregiver training, orientation, and performance evaluations.
• Collaborate with the billing department to ensure accurate and timely invoicing for services rendered.

Qualifications and Skills

• Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
• Excellent interpersonal and communication skills, with the ability to build rapport with clients, their families, and caregivers.
• Compassionate and empathetic nature, with a genuine commitment to providing high-quality care to clients.
• Detail-oriented mindset with strong problem-solving abilities.
• Ability to work collaboratively in a team environment and independently with minimal supervision.
• Flexibility to adapt to changing client needs and work schedules, including occasional evening or weekend availability.
• Proven experience in a healthcare or home care coordination role preferred but not required. On-site job training will be provided.
• Familiarity with home care software and scheduling systems preferred but not required.

Physical Demands

• Must remain in stationary position for long periods of time at desk or computer.
• Requires occasional standing, sitting, walking; using hands to finger, handle, or feel objects, tools or controls; reaching with hands and arms; climbing stairs; hearing; talking.

Work Environment

• Office environment.

Benefits

• 401k.
• Medical, Vision & Dental Insurance.
• PTO, Sick Time, Floating Holidays.

Legal and Policy Statements

CARE AND HELP HOME CARE, LLC ("Company") does not discriminate on the basis of race, color, national origin, ancestry, religious creed, non-job related handicap or disability, sex, age, use of a guide or support animal, blindness, deafness, or physical handicap or any other characteristic protected by law (each, a "Protected Characteristic"). Further, the Company complies with the provisions of the Federal Civil Rights Act of 1964, the Pennsylvania Human Relations Act and all other applicable laws related to discrimination and fair employment practices. Accordingly, no person shall, on the grounds of any Protected Characteristic, be excluded from participation in, be denied benefits of, or otherwise be subject to discrimination in the provision of any care service provided by our agency.

All caregivers providing Medicaid-funded personal care and home health services are required to enroll in and comply with Electronic Visit Verification (EVV), as mandated by the 21st Century CURES Act.

All employees must be fully compliant with EVV requirements from their date of hire and maintain a minimum 85% compliance rate for all visits.

CHHC500