EVSE Service Technician 2

PowerFlex; Los Angeles (CA); On-site; Full time

Job summary

PowerFlex is seeking an EVSE Service Technician 2 to deliver exceptional onsite technical support for electric vehicle charging equipment. The ideal candidate will work closely with clients and internal teams to ensure top-tier customer service and perform maintenance and repairs. This dynamic role emphasizes hands-on technical skills along with a strong commitment to client satisfaction in a rapidly growing renewable energy sector.

Benefits

Comprehensive Health and Welfare plans

401(k) retirement plan

Paid time off

Annual performance bonus

Qualifications

• 2+ years of related work experience
• Hands-on experience with hardware
• Valid Driver’s License required

Responsibilities

• Travel to job sites for testing and maintenance
• Diagnose technical issues with support teams
• Manage inventory counts of service parts

Skills

Knowledge of electronics and three-phase circuits

Good understanding of networking concepts

Customer service

Self-starter

Calm under pressure

Education

Bachelor’s Degree in engineering or similar field

Tools

Salesforce Service Cloud

Microsoft Office Suite

Job description

3 days ago Be among the first 25 applicants

Scope of Job

PowerFlex, an EDF power solutions company, is a leading national provider of intelligent onsite energy solutions that support cost-effective and low-carbon electrification and transportation. We deliver integrated solar, storage, EV charging, and microgrid systems, to businesses and organizations. As a single full-service provider, PowerFlex customizes clean technology solutions to help clients achieve their energy and sustainability goals. Through the comprehensive PowerFlex X platform, based on proprietary technology, PowerFlex leverages patented smart software to control, monitor, and optimize a client's distributed energy resources to reduce cost and maximize return on investment. Our technology is deployed at scale to prominent commercial customers such as Adobe, DHL, Prologis, Target, and municipalities such as County of LA. PowerFlex is a top 5 provider in each of Commercial Solar, Storage and EV Charging in the US.

Scope of Job

PowerFlex, an EDF power solutions company, is a leading national provider of intelligent onsite energy solutions that support cost-effective and low-carbon electrification and transportation. We deliver integrated solar, storage, EV charging, and microgrid systems, to businesses and organizations. As a single full-service provider, PowerFlex customizes clean technology solutions to help clients achieve their energy and sustainability goals. Through the comprehensive PowerFlex X platform, based on proprietary technology, PowerFlex leverages patented smart software to control, monitor, and optimize a client's distributed energy resources to reduce cost and maximize return on investment. Our technology is deployed at scale to prominent commercial customers such as Adobe, DHL, Prologis, Target, and municipalities such as County of LA. PowerFlex is a top 5 provider in each of Commercial Solar, Storage and EV Charging in the US.

The EVSE Service Technician 2 will be responsible for providing onsite technical support for PowerFlex’s electric vehicle charging equipment. This role will work with internal teams as well as directly with our clients to provide best-in-class customer service. This role will be part of the Asset Optimization and Customer Success team.

Location

This role supports the field in Southern California, with a preference for candidates based in Los Angeles or San Diego. However, qualified candidates located anywhere in the Southern California region will be considered.

Responsibilities

• Travel to job sites for testing, maintenance, and repair of electric vehicle service equipment
• Work with customer service and software support teams both on and off-site to diagnose and troubleshoot technical issues
• Configure electronic components for installation onsite
• Schedule and coordinate service visits with clients
• Update and maintain service records in internal ticketing systems
• Provide feedback to hardware and software teams to drive continuous improvement of product
• Manage accurate inventory counts of service parts used for field maintenance
• Assist with set-up and commissioning of new EV charging sites
  
  

Qualifications

Education/Experience

• Bachelor’s Degree in engineering or similar field
• 2+ years of related work experience
• Hands-on experience working with hardware in a laboratory or professional environment
• Experience with Customer service or support
• Experience working with Salesforce Service Cloud, Microsoft Office Suite
• Must have a valid Driver’s License
  
  

Skills/Knowledge/Abilities

• Knowledge of electronics and three-phase circuits
• Basic familiarity with command-line interface
• Good understanding of networking concepts (Ethernet, WiFi, IP addresses) is a big plus
• Self-starter – takes initiative to drive tasks to completion
• A desire to provide the best possible service for our customers and stakeholders
• Calm under pressure and can effectively prioritize competing tasks
  
  

Compensation

The pay range for this position is $30 - $36 hourly. This position is eligible for PowerFlex's comprehensive Health and Welfare plans including but not limited to medical, dental, vision, 401(k) retirement plan and paid time off. The total compensation for this position may include an annual performance bonus (or other incentive compensation, as applicable). PowerFlex's compensation packages carefully consider a candidate's qualifications, experiences, and education in relation to the position.

Physical Requirements

• Remaining in a seated position. Long hours on computer keyboard. Prolonged periods of standing walking and/or driving
• Must be able to ascend and descend ladders, scaffolds, stairs and work in confined spaces and in proximity to loud equipment
• Must be able to position one-self to work in confined spaces such as trenches, pits, manholes, attics and tunnels
• Must be able to lift and carry or otherwise move 50pounds occasionally
• Must be able to respond quickly to sounds
• Must be able to move safely over uneven terrain or in confined spaces
• Must be able to work in cold environments and on concrete floors
• Must be able to traverse irregular and steep terrain
  
  

Working Conditions

Approximately 90% of the time is spent traveling and providing support on-site. 10% is spent in an office environment – preparing equipment, interacting with clients via phone/email, internal escalation of service tickets, participating in recurring Asset Management/Customer Success team meetings utilizing computers (frequent use of MS Word, MS Excel, Outlook, Access, PowerPoint, Publisher and Adobe etc.), telephones, and general office equipment.

Applicant Certification and Acknowledgment

By submitting this application, you are certifying that all information provided is true and complete to the best of your knowledge. You understand that any false, misleading, or omitted information may disqualify you from consideration for employment or result in termination if already employed. You also release the company from any liability resulting from your failure to provide accurate information.

DEI Statement

Our company-wide approach to diversity, equity and inclusion is focused on our workplace, community, and business outcomes. We believe DEI is a key component to our mission of delivering renewable solutions and leading the transition to a sustainable energy future. As such, we strive to become a more diverse, equitable and inclusive workplace by increasing access and development opportunities for underrepresented talent. Our aspiration is to build a culture of belonging and accountability by creating opportunities for growth and continuous listening to ensure actionable progress.

EEO Statement

PowerFlex is committed to building a diverse and inclusive workplace. We are a proud Equal Opportunity Employer and prohibit discrimination based on age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding, and related medical conditions), and sexual orientation.

Privacy Notice to California Job Applicants

For information on Privacy Notice to California Job Applicants, click here.

Privacy Policy

PowerFlex is committed to protecting the privacy of your personally identifiable information, for more information click here.

Special Accommodation Language

If you require assistance or accommodation while seeking employment with PowerFlex, please contact Human Resources at [phone] or [e-mail]. Please note that these communication alternatives are for accommodation requests and not for general employment inquiries.

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Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Internet Publishing

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