EVS Team Lead

UNC Health; Kinston (NC); On-site; USD 38,000 - 56,000; Full time

Job summary

Lenoir Health in North Carolina is seeking an Environmental Services Supervisor to lead and train cleaning staff, ensuring a clean, safe environment and outstanding customer service. The role involves scheduling, coordinating with nursing and facilities, and maintaining infection control practices.

Responsibilities include organizing tasks, supervising EVS aides, replenishing supplies, and ensuring equipment and areas meet standards. Onsite, full-time position in Environmental Svcs.

Qualifications

• Leads cleaning staff to provide a clean, safe environment and outstanding customer service.
• Communicates and cooperates with internal and external customers to meet the mission.

Responsibilities

• Organize work activities to ensure timely completion.
• Complete tasks dispatched through EPIC/Bed tracking and supervisor assignments.
• Train new EVS aides and supervise daily/weekly workloads.
• Replenish supplies and keep areas stocked and secure.
• Ensure all equipment is in working condition and safe to use.
• Maintain hygiene standards and follow infection control policies.
• Respond to changes to meet facility and customer needs.
• Maintain open communication with staff and other departments.
• Prepare and review reports and check sheets daily.

Skills

Leadership

Training

Team collaboration

Communication skills

Education

High School Diploma

Job description

Description

Your passion belongs at UNC Health. Join more than 56,000 teammates working together to improve the health and well-being of the communities we serve across North Carolina.

Summary

• Provides high quality, timely, professional and effective leadership, development and training to the cleaning staff. Communicates and cooperates between/among all our internal and external customers in meeting our mission of providing a clean, safe environment and outstanding customer service always.

Responsibilities

• Work Organization
• Organizes own work activities to ensure their proper completion in a timely manner
• Completes tasks dispatched through EPIC/Bed tracking system, area projects and need of correction lists as assigned by supervisor
• Follows area assignments
• Replenish supplies, such as linens and bathroom items, paper products and sanitizer/soap
• Keep storage areas and cart well-stocked, clean, tidy and stored in a secured location when not in use
• Ensure all equipment is in working condition
• Assists in training new EVS aide employees
• Sort soiled laundry and clean linen using the correct carts, supplies, etc.
• Schedules own time effectively by assigning priorities to daily, weekly or monthly work activities
• Avoids crises through systematic planning and follow-up
• Follow all area assignments as close as possible
• Respond to changes to meet the needs of facility and customers
• Problem Solving
• Resolve problems relating to work assignments, departmental functioning and/or departmental services in a timely and effective manner
• Recognizes problems quickly and/or reviews records to identify recurrent problems
• Researches questions/problems concerning the services of the department to determine possible solutions
• Identifies and uses resources available to aid in resolving problems
• Takes immediate action to correct any unsafe situation that is observed, such as water on the floor/debris on floor, etc.
• Ensures a safe and clean environment
• Follows all safety, infection control and Housekeeping policies and procedures
• Customer interviews are performed
• Dust and polish furniture and equipment
• Perform housekeeping duties in work area, including cleaning work surfaces and floors
• Sweep/scrub the floors using brooms, mops, and using only approved cleaning solutions
• Clean rugs and carpet using vacuum cleaners and shampooers
• Scrub/sweep, rinse and do detail cleaning of walls, baseboards, corners and edges, doors, etc., per schedule daily or as needed
• Clean and polish stainless steel as needed
• Wash windows, walls ceilings, and woodwork, waxing and polishing as necessary
• Spot clean walls, door frames, and hinges daily
• Operate the compactors in the correct, safe and clean manner.
• Clean beds, mattress, frame, bed rails, etc. and make bed with clean linen on discharge/transfers
• Clean light lens and ceiling tracks per schedule or as assigned
• Receives 90% or higher on all black light quality inspections consistently.
• Determines which disinfectant product to use based on signage on patient room door or notification received from nursing in other areas, etc.
• Ensures that contacts with other healthcare team members are friendly, helpful and courteous always
• Ensures all cleaning chemicals are correctly used and safe for the environment
• Ensures all cleaning activities are done at the most safe and convenient times possible for all customers
• Follows all cleaning techniques such as 7 step cleaning process.
• Must also follow all Customer service initiatives daily to have best impact possible on HCAHPS and all patients we serve
• Universal precautions and isolation procedures are followed
• Safety precautions are followed, and all waste is disposed of properly
• Ensures all patient interviews are documented; check sheets and project cards are completed, and all patient concerns are resolved
• Clean assigned rooms and areas in a timely and safe manner with bed turn times under 30 minutes for normal room cleans and 60 minutes for isolation discharge room cleans
• Uses approved equipment and supplies for each task
• Removes trash and waste from assigned areas, using the correct container, procedures and correctly disposed
• Meets Customer Needs
• All duties/jobs are performed in the most efficient time, and thorough manner.
• Identify needs and prioritize.
• Notifies supervisor of vents needing work order
• Answer rover ASAP to coordinate room cleaning, emergency projects and requests
• Responds in a professional and friendly manner to all requests.
• Prioritize all work to meet and exceed all customer needs.
• Remains responsive to patients, visitors, staff and co-workers when in need of assistance, and information within limits of position
• Maintains Open Communication
• Collaborates and coordinates with other individuals and departments in fulfilling needs and requests.
• Participate in meetings.
• Answers telephone courteously and transfers calls or respond to inquiries accurately
• Performs 3 patient room contacts each day to increase visibility and availability of services we provide to our patients
• All assigned bed tracking jobs are handled promptly to update bed tracking system
• Cooperate and communicate with all staff effectively and politely
• Communication is clear and complete.
• Response to requests is handled promptly in a professional and friendly manner.
• Maintains confidentiality as appropriate.
• Produces check sheets, patient interviews, and project reports.
• Do accurate check sheets, reports and interviews
• Maintains records as instructed, i.e. rooms check sheets, discharge logs, patient interviews, etc.
• Writes concise, accurate, and organized reports, notes and correspondence
• Daily reports, interviews and check sheets are completed daily

Other Information

• EDUCATION
  • High School Diploma
• EXPERIENCE
  • Minimum of two years in a housekeeping /custodial capacity at LMH or another health/patient care facility
• LICENSURE/REGISTRATION/CERTIFICATION
  • Certificate of completion Hospitality Training

Job Details

• Legal Employer: Lenoir Health
• Entity: UNC Lenoir Health Care
• Organization Unit: Environmental Svcs
• Work Type: Full Time
• Standard Hours Per Week: 40.00
• Work Assignment Type: Onsite
• Work Schedule: Day Job
• Location of Job: LENOIR MEM
• Exempt From Overtime: Exempt: No
• Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.