EVS Supervisor

Wind Creek Chicago Southland; East Hazel Crest (IL); On-site; USD 30,858 - 38,021; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) with company match

Paid time off

Shift differential pay

Discretionary quarterly bonus

Flexible Spending Account (FSA)

Job summary

Wind Creek Chicago Southland is seeking an EVS Supervisor to lead housekeeping operations, ensuring a clean, comfortable and welcoming casino environment for guests. You will oversee front-line staff, assign daily tasks, and mentor team members to uphold safety and service standards.

The role requires supervisory experience in hospitality, strong communication skills, and adherence to gaming regulations. Compensation is hourly with full-time benefits and a dynamic, fast-paced work setting.

Qualifications

• Must be twenty-one (21) years of age or older.
• Must have an Associate’s Degree in a related field.
• Two (2) years’ Supervisory experience – required.
• One (1) year experience as a Dual-Rate Supervisor in a Wind Creek Hospitality Department – required.
• Must have an Occupational License per Illinois Gaming Act and stay in good standing with the Illinois Gaming Board.

Responsibilities

• Projects a positive image and greets guests in corridors.
• Coaches, mentors and develops employees; conducts weekly audits.
• Assists with auditions, interviewing and hiring; creates work schedules.
• Manages staff timesheets and payroll submissions; assigns daily tasks.
• Performs property inspections and documents results; reports status to management.

Skills

Guest services

Communication

Leadership

Safety awareness

Education

Associate’s Degree in related field

High School diploma or GED

Job description

Overview

The EVS Supervisor makes guests feel welcome and important by ensuring that the casino and common areas are clean, comfortable and well maintained.

Purpose

Our genuine engagement and positive energy provide guests an escape from their routine into our exciting fantasy world of fun, chance, and possibility, where everyone feels a sense of belonging and importance.

Value System

Our enthusiastic commitment to our purpose inspires and empowers us to do everything right, have fun, and be the best. We will be recognized fairly, elevating our levels of personal accountability, and focus on our customer. The resulting creation of wealth will grow opportunities for all.

Duties And Responsibilities

• Projects a positive image
• Greets all guests in corridors
• Actively coaches, mentors and develops employees
• Performs weekly audits of employee performance
• Assists with auditions, interviewing and hiring
• Generates daily assignments for employees
• Performs property inspections, documenting as required
• Checks and reports area statuses as needed
• Inventories and orders departmental supplies
• Creates work schedules; Manages employee timesheet
• Acts as “Manager on duty” representing the casino in resolving guest conflict for the property
• Keeps staff informed of all pertinent information
• Liaises with other departments as operational issues arise
• Generates shift reports recording key statistics and incidents
• Limits the number of accidents and injuries by promoting job safety
• Approves or denies PTO requests
• Other duties and responsibilities as assigned

Job Requirements (Please Ensure You Meet The Listed Requirements Prior To Applying)

• High School diploma or GED required or currently enrolled and successfully complete a GED program within 6 months from start date as a condition of continued employment
• Must be twenty-one (21) years of age or older
• Associate’s Degree in Related field – required
• Two (2) years’ Supervisory experience – required
• One (1) year experience as a Dual-Rate Supervisor in a Wind Creek Hospitality Department – required
• Two (2) years’ experience in the hiring position’s Department – required
• One (1) year of experience in an EVS, custodial or housekeeping position – required
• Experience in customer relations or guest services – preferred
• Must participate in computer basics training course within one (1) year
• Must successfully pass job interview, including a guest service audition
• Must participate in departmental training (e.g., hard surface, carpet surface)
• Must obtain certification in lift training annually
• Must have knowledge of cleaning chemicals
• Must be willing and able to work in the presence of solvents and cleaning chemicals
• Must be able to climb a ladder to perform overhead work
• Must be able to lift and maneuver a backpack vacuum of 25 pounds up to two hours
• Must be able to push or pull or maneuver a minimum of 5 to 60 pounds to assigned areas
• Good writing and verbal communication skills required (skills test may be administered)
• Must be able to stand and/or walk for entire shift
• Must be able to work effectively in a fast paced, high volume environment
• Must be able to operate standard office equipment – phones, computers, etc.
• Must have a valid and current State Driver’s License and an insurable driving record for purposes of driving company vehicles as required
• Willing to travel and participate in training as recommended or required
• Willing and able to work in a smoke/secondary smoke environment
• Must have an Occupational License (or the ability to obtain and maintain a license) pursuant to the Illinois Gaming Act and remain in good standing with the Illinois Gaming Board as a requirement for this position

Compensation and Benefits

• Compensation $22.40 - $27.60 per hour, with starting pay based on factors such as experience, qualifications, and skills.
• Benefits Eligible full-time employees may choose from a comprehensive benefits package that includes medical, dental, vision, and life insurance, along with a Flexible Spending Account (FSA). Additional benefits include an Employee Assistance Program (EAP), paid time off, a 401(k) plan with company match, shift differential pay, and discretionary quarterly bonus opportunities.