EVS Manager

Southland Casino Hotel; West Memphis (AR); On-site; USD 57,000 - 77,000; Full time

Benefits offered by this job

Medical insurance

Dental & vision coverage

401(k) with company match

Performance bonus

Paid vacation & holidays

Parental bonding leave

Tuition & certification reimbursement

Friends & family discounts

Job summary

Delaware North Gaming seeks an EVS Manager for Soutland Casino in West Memphis, Arkansas. You will oversee custodial, maintenance, and grounds operations, manage staff, and ensure regulatory compliance.

This role requires strong leadership in a 24/7 hospitality environment, budget awareness, and efficiency improvements while maintaining high cleanliness standards. Evening, holiday, and event coverage may be required.

Qualifications

• Five+ years in environmental services, custodial operations, housekeeping, or facility services.
• Three+ years of supervisory or management experience in hospitality/casino environments.
• Strong knowledge of cleaning methods, chemicals, equipment, and safety practices.
• Experience managing staffing levels, schedules, productivity, and quality in a 24/7 operation.
• Must have a valid driver’s license.

Responsibilities

• Hire and train custodial and maintenance staff
• Plan, oversee, and inspect day-to-day custodial, maintenance, and grounds work
• Supervise and evaluate performance, assign and review work
• Develop and prepare work schedules, coordinate assignments of operations crews
• Purchase janitorial supplies; oversee inventory and storage
• Review and revise methods to promote efficiency, cost-effectiveness and compliance
• Maintain department budget by reviewing weekly and monthly financial information
• Ensure hazardous waste is managed per state and federal regulations
• May operate a company vehicle

Skills

Staff supervision

Leadership experience

Safety/compliance

Budget awareness

Scheduling & organization

Job description

The opportunity

Delaware North Gaming is searching for an EVS Manager to join our team at Soutland Casino in West Memphis, Arkansas. As an EVS Manager, you will be responsible for the operational and financial management of custodians, janitors, cleaning and grounds personnel, overseeing compliance with contractual requirements, and coordinating work assignments.

Pay

Minimum – Anticipated Maximum Base Salary: $56,900 – $76,800 / year

In addition to base salary, we offer an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. The advertised pay range represents what we believe at the time of this job posting, that we would be willing to pay for this position. Only in special circumstances, where a candidate has education, training, or experience that far exceeds the requirements for the position, would we consider paying higher than the stated range. Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/benefits/.

What we offer

At Delaware North, we care about our team members’ personal and professional journeys. These are just some of the benefits we offer:

• Medical, dental, and vision insurance
• 401(k) with up to 4% company match
• Annual performance bonus based on level, as well as individual, company, and location performance
• Paid vacation days and holidays
• Paid parental bonding leave
• Tuition and/or professional certification reimbursement
• Generous friends-and-family discounts at many of our hotels and resorts

What will you do?

• Hire and train custodial and maintenance staff
• Plan, oversee, and inspect day-to-day custodial, maintenance, and grounds work
• Supervise and evaluate performance, assign and review work
• Develop and prepare work schedules, coordinate and prioritize assignments of operations crews, assure effective workflow and facilitate operations, adjusting work schedules as necessary
• Purchase janitorial supplies; oversee supply scheduling, inventory, and storage
• Review and revise work methods and procedures to promote efficiency, cost-effectiveness and compliance
• Maintain department budget by reviewing weekly and monthly financial information
• Ensure hazardous waste is properly managed in accordance with all applicable State and Federal regulations
• May be required to operate a company vehicle

More about you

• Minimum of five years of experience in environmental services, custodial operations, housekeeping, or facility services required
• Minimum of three years of supervisory or management experience required; experience leading large teams in a hospitality, casino, hotel, resort, entertainment venue, or similar high-volume environment preferred
• Strong knowledge of cleaning methods, chemicals, equipment, and safety practices used in maintaining public areas, gaming floors, restrooms, offices, and back-of-house spaces
• Experience managing staffing levels, work schedules, labor productivity, and quality standards in a 24/7 operation
• Ability to conduct inspections, maintain operational records, and prepare reports using standard computer applications
• Must be able to work a flexible schedule based on business needs, including evenings, holidays, and special events
• Must possess a valid driver’s license

Physical requirements

• Manual dexterity sufficient to operate power equipment
• Ability to hear at a conversational level, see colors, and see up close
• Ability to walk, perform repetitive movements, lift, and bend
• Ability to work in noisy, dirty, hot, and humid conditions with exposure to fumes, paint, solvents, and cleaning fluids

Shift details

• Days
• Evenings
• Overnight
• Split shift
• Holidays
• Evenings as needed
• Weekends
• 8hr shift
• 10hr shift
• 12hr shift

Source: Hospitality Online