EVS Assistant Shift Manager

RiseMe; Morgantown (PA); On-site; USD 40,000 - 48,000; Full time

Job summary

PENN Entertainment in Morgantown, PA is seeking an EVS team lead to supervise staff on shift and ensure guest satisfaction through attentive service. You will help manage scheduling, monitor budgets, and uphold safety and cleanliness standards across the casino property.

The role requires at least a high school diploma or GED, ability to operate EVS equipment, and strong Microsoft Office skills, with willingness to work at multiple locations and maintain confidentiality.

Qualifications

• High School Diploma or GED required; 1 year related experience or training.
• Must be able to operate standard EVS equipment including vacuums and floor machines.
• Proficiency in Microsoft Office applications (Excel, Word, Outlook) expected.
• Strong math skills and ability to compute rates and percentages.
• Ability to interact with guests and resolve conflicts diplomatically.
• Willingness to work at multiple casino locations and maintain confidentiality.

Responsibilities

• Provide guidance and daily supervision to staff on designated shift.
• Support scheduling and address scheduling concerns while focusing on guest satisfaction.
• Assist in adherence to departmental budgets and financial goals.
• Promote and demonstrate superior customer service according to standards.
• Oversee day-to-day cleaning of the casino property.
• Maintain inventory of supplies and communicate needs to manager promptly.
• Inspect work for quality and compliance with standards.
• Ensure OSHA standards are followed and report issues promptly.
• Report property damage or problems to management in a timely manner.
• Distribute work assignments and monitor performance.
• Ensure regulatory compliance within area of responsibility.
• Maintain strict confidentiality in all matters.

Skills

Microsoft Excel

Microsoft Word

Microsoft Outlook

Customer service

Communication

Mathematics basics

Physical stamina

Education

High School Diploma or GED

Tools

Vacuum cleaners

Floor machines

Carpet extractors

Handheld radio

Job description

WE’RE CHANGING ENTERTAINMENT. COME JOIN US.

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being.Specific benefits- such as day-one medical coverage, 401(k) matching, and annual performance bonus- mayvaryby position.Paid time off is earned according to the local policy and increases with the length of employment.

WE LOVE OUR WORK.

• Responsible for providing guidance and daily supervision to staff in the department on designated shift. Supports and administers operational goals and monitors achievements of performance and profit objectives.
• Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.
• Responsible for supporting compliance to departmental budgets.
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise.
• Assists with oversight of the day-to-day cleaning of the Casino property.
• Keeps accurate inventory of supplies and equipment; communicates supply needs to manager in a timely manner.
• Inspects completed work to ensure work is completed and meets established standards.
• Responsible for ensuring OSHA standards are followed.
• Responsible for reporting property damage or any problems to manager in a timely manner.
• Assists in providing distribution of work assignments.
• Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
• Maintains strict confidentiality in all departmental and company matters.

BRING US YOUR BEST.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 18 years of age.

• High School Diplomas or GED is required; one-year related experience and/or training; or equivalent combination of education and experience.
• Must be able to perform the physical job duties of all EVS team members in times of emergencies.
• Must be able to operate all standard EVS equipment, including, but not limited to vacuum cleaners, floor machines, carpet extractors, computer, copy machine, mop, broom, and hand held radio operation.
• Must be proficient in Microsoft applications (Excel, Word, and Outlook).
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
• Must be willing to work at multiple casino locations.

STAY IN THE GAME. FOLLOW US.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability - for our community, our team members, our vendors, and our planet.

We're changing entertainment.Follow us.

Equal Opportunity Employer

STARTING SALARY

$44,000 annually