AVP, Change Management

LPL Financial LLC; Fort Mill (SC); On-site; USD 100,000 - 166,000; Full time

Benefits offered by this job

401K matching

Health benefits

Employee stock options

Paid time off

Volunteer time off

Job summary

LPL Financial LLC is seeking a senior Change Governance professional to lead CAB/ECAB activities and oversee ITSM governance across technology operations.

You will align change controls with release management, CMDB, and disaster recovery, ensuring risk is understood and mitigated while driving cross-tower collaboration.

Qualifications

• 7–10 years in technology operations, production support, release management, or change governance in a large, complex enterprise.
• 5+ years leading change governance, CAB/ECAB, or ITSM process ownership at scale.
• 5+ years experience in a regulated financial services environment (broker-dealer, banking, or insurance technology strongly preferred).
• 5+ years experience/knowledge of ITIL change enablement and production control design (not credentials alone).
• 5+ years experience with ServiceNow Change & CMDB at enterprise level—workflow design, governance reporting, audit evidence.

Responsibilities

• Execute CAB/ECAB decisions with clear escalation paths and ownership of escalations and policy exceptions.
• Integrate governance with release weekends, blackout/freeze calendars, and strategic initiatives.
• Align change risk assessment with customer/advisor impact, market hours, money movement, trading, and critical client-facing paths.
• Represent change governance to senior technology, risk, and audit stakeholders; publish KPI/KRI metrics.
• Drive cross-tower adoption and align change controls with release management, CMDB, DR/resiliency, and vulnerability cadences.
• Define and publish KPIs/KRIs: success rate, failed changes, unauthorized change, emergency percentage, and timeliness.

Skills

CAB leadership

ITIL change enablement

ServiceNow CMDB

Executive communication

Stakeholder management

Tools

ServiceNow

CMDB

Job description

Responsibilities

Execute CAB / ECAB and high-impact change decisions; chair or delegate with clear escalation paths. Integrate governance with release weekends, blackout/freeze calendars, and strategic initiatives (e.g., platform migrations, landing-zone transitions, security uplift, major vendor upgrades). Align change risk assessment with customer/advisor impact, market hours, money movement, trading, and critical client-facing paths. Represents change governance to senior technology, risk, and audit stakeholders; owns escalations, policy exceptions, and freeze/blackout decisions with documented rationale. Drives cross-tower adoption (applications, infrastructure, cloud, data, security) and aligns change controls with release management, CMDB, DR/resiliency, and vulnerability/SPOF remediation cadences. Define and publish KPIs/KRIs: success rate, failed changes, unauthorized change, emergency %, CAB timeliness, record completeness, repeat failure themes. Trend failed changes, rollbacks, and change-related incidents; sponsor corrective actions and policy/tool updates. Benchmark against peer firms and industry practice; prepare materials for QBRs, audit committees, and executive summaries.

Requirements

• 7-10 years in technology operations, production support, release management, or change governance in a large, complex enterprise.
• 5+ years leading change governance, CAB/ECAB, or ITSM process ownership at scale.
• 5+ years experience in a regulated financial services environment (broker-dealer, banking, or insurance technology strongly preferred).
• 5+ years experience/knowledge of ITIL change enablement and production control design (not credentials alone).
• 5+ years experience with ServiceNow Change & CMDB at enterprise level—workflow design, governance reporting, audit evidence.

Preferences

• Demonstrated executive communication and ability to influence directors, VPs, and engineering leaders without line authority.
• Excellent written and verbal communication skills, with the ability to tailor messages to different audiences.
• Proven ability to build strong relationships and collaborate effectively with diverse stakeholders.
• Strong analytical and problem-solving skills, with an attention to detail.
• Ability to work independently and as part of a team in a fast-paced, dynamic environment.

Pay Range

Pay Range: $99,910.00 - $166,448.00 Actual base salary varies based on factors, including but not limited to, relevant skill, prior experience, education, base salary of internal peers, demonstrated performance, and geographic location.

Benefits

• 401K matching
• health benefits
• employee stock options
• paid time off
• volunteer time off
• and more

Company Overview

LPL Financial Holdings Inc. (Nasdaq: LPLA) is among the fastest growing wealth management firms in the U.S. As a leader in the financial advisor-mediated marketplace(6) , LPL supports over 32,000 financial advisors and the wealth management practices of approximately 1,100 financial institutions, servicing and custodying approximately $2.3 trillion in brokerage and advisory assets on behalf of approximately 8 million Americans. The firm provides a wide range of advisor affiliation models, investment solutions, fintech tools and practice management services, ensuring that advisors and institutions have the flexibility to choose the business model, services, and technology resources they need to run thriving businesses.

For further information about LPL, please visit www.lpl.com.

At LPL, independence means that advisors and institution leaders have the freedom they deserve to choose the business model, services, and technology resources that allow them to run a thriving business. They have the flexibility to do business their way. And they have the freedom to manage their client relationships, because they know their clients best. Simply put, we take care of our advisors and institutions, so they can take care of their clients. For further information about LPL, please visit www.lpl.com.

LPL Financial is the nation’s largest independent broker-dealer.* Our company is widely known for its financial strength, exceptional service, and favorable industry reputation among financial professionals.

* As reported by Financial Planning magazine, June 1996-2019, based on total revenue.

To understand who we are, it’s important to know our core belief: financial guidance is a fundamental need for everyone. LPL Financial creates the space to let you do what you do best – create personal, long-term client relationships that turn financial aspirations into realities. Each year, thousands of financial professionals successfully manage billions of dollars in assets. Because our company is not too big and not too small, you can seize the opportunity to make a real impact. To learn more about our organization visit our About LPL page.

Information on Interviews

LPL will only communicate with a job applicant directly from an @lplfinancial.com email address and will never conduct an interview online or in a chatroom forum. During an interview, LPL will not request any form of payment from the applicant, or information regarding an applicant’s bank or credit card.

Should you have any questions regarding the application process, please contact LPL’s Human Resources Solutions Center at [phone].

Principals only.

EOE.