EverPro - Salesforce Solution Consultant (Remote, US)

EverCommerce; Myrtle Point (OR); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading service commerce platform in Myrtle Point, Oregon, is seeking a candidate to provide consulting and onboarding support within the improveit 360 framework. Ideal candidates will have over 2 years of experience in customer service or account management, along with proficiency in Salesforce administration. This position offers the opportunity to work autonomously and directly with clients to enhance their experience with the software.

Qualifications

• 2+ years of customer service or account management experience.
• 6+ months in a Salesforce.com administrator (or similar) role.
• Proficiency in Salesforce administration.

Responsibilities

• Deliver consulting, onboarding support, and training services.
• Provide outbound call support and on-site guidance.
• Perform diagnostics and troubleshooting for improveit 360 software.

Skills

Customer service experience

Salesforce administration

Technical concept translation

Oral and written presentation skills

Education

Bachelor’s degree in technology or related field

Tools

Salesforce

Job description

Overview

Employer Industry: Service Commerce Platform

What to Expect

Job Responsibilities:

• Deliver consulting, onboarding support, training, and other consulting services autonomously
• Provide outbound call support and on-site guidance on industry best practices related to improveit 360 software
• Jointly plan, manage, and execute the configuration and delivery of improveit 360 software with customers
• Document a complete understanding of customer product features, issues, and forthcoming enhancements
• Perform diagnostics and troubleshooting for improveit 360 software, collaborating with customers and internal resources

What is Required (Qualifications)

• 2+ years of customer service or account management experience
• Proficiency with Salesforce administration, including the creation of standard and custom objects and fields
• 6+ months in a Salesforce.com administrator (or similar) role
• Strong oral and written presentation skills
• Proven ability to learn technical concepts and translate them to the appropriate audience

How to Stand Out (Preferred Qualifications)

• Bachelor’s degree in technology or a related field
• Salesforce admin certification
• Experience in B2C, SaaS, or SMB markets
• Proven record designing, building, and optimizing features for SaaS products
• Knowledge of the home improvement industry or similar businesses

#ServiceCommerce #SaaS #RemoteWork #CareerDevelopment #CustomerSuccess

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.

We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.