EverPro - Payments Support Associate (Remote, CO/WI)

EverCommerce; Madison (WI); Remote; USD 60,000 - 80,000; Full time

Job summary

EverCommerce is seeking a Payments Support Associate to join its Payments Division, providing high-volume support for payment processing solutions. If you thrive in a fast-paced environment and enjoy solving complex issues for clients, apply now to make a significant impact on merchant businesses.

Benefits

Flexibility to work remotely or in-office

Robust health and wellness benefits

401k with up to a 4% match

Flexible and generous time-off

Employee Stock Purchase Program

Qualifications

• Previous customer support experience preferred but not required.
• Ability to de-escalate calls effectively.
• Strong communication skills with a focus on customer satisfaction.

Responsibilities

• Deliver high-volume support through phone, email, and chat.
• Troubleshoot payment-related issues and guide onboarding.
• Educate merchants on best practices for payment processing.

Skills

Customer support

Analytical skills

Communication

Problem-solving

Critical thinking

Tools

CRM systems

Payment gateways

Job description

EverPro - Payments Support Associate (Remote, CO/WI)

Join to apply for the EverPro - Payments Support Associate (Remote, CO/WI) role at EverCommerce

EverPro - Payments Support Associate (Remote, CO/WI)

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Join to apply for the EverPro - Payments Support Associate (Remote, CO/WI) role at EverCommerce

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EverCommerce (Nasdaq: EVCM) is a leading service commerce platform, providing vertically-tailored, integrated SaaS solutions that help more than 690,000 global service-based businesses accelerate growth, streamline operations, and increase retention. Its modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals. With its EverPro, EverHealth, and EverWell brands specializing in Home, Health, and Wellness service industries, EverCommerce provides end-to-end business management software, embedded payment acceptance, marketing technology, and customer experience applications. Learn more atEverCommerce.com.

We are building an extraordinary company and looking for talented, energetic, and motivated people to join our team. You can learn more about our Company, Culture and Values here: https://www.evercommerce.com/about-us/careers/

We are looking for a Payments Support Associate to join our EverCommerce Payments Division, supporting our PaySimple product- a leading provider of embedded payment solutions for small and mid-sized businesses (SMBs). PaySimple empowers businesses to accept payments seamlessly, automate billing, manage transactions, and enhance financial security across online and mobile platforms.

If you thrive in a fast-paced, problem-solving environment, love helping businesses navigate payment processing challenges, and get satisfaction from turning complex issues into clear solutions, this role is for you. You’re energized by high-volume customer interactions, enjoy digging into transaction-related problems, and take pride in delivering exceptional service that makes a real impact on merchants and their businesses.

Responsibilities:

• Deliver high-volume support via phone, email, and chat to SMBs, merchants, and clients using our payment processing solutions.
• Proactively identify at-risk merchants by analyzing account activity, transaction trends, and support interactions; offer tailored solutions to prevent cancellations and improve retention.
• Troubleshoot and resolve payment-related issues, including transaction failures, funding delays, chargebacks, fraud alerts, and account changes.
• Guide businesses through onboarding, platform navigation, and advanced account features to help them maximize the value of our B2B payment processing solutions.
• Support multiple types of merchant accounts, including direct software users, third-party partners, and integrated SaaS platforms.
• Educate merchants on payment processing best practices, PCI compliance, and fraud prevention measures to enhance account security.
• Identify and escalate complex cases related to payment disputes, risk assessment, and compliance concerns to the appropriate internal teams.
• Maintain accurate records of customer interactions, troubleshooting steps, and resolutions in our CRM system.
• Contribute to a merchant-first support strategy, ensuring businesses have a seamless, reliable, and transparent payment processing experience.
• Stay updated on payment processing regulations, chargeback policies, and industry trends to better assist customers.
  
  

Skills and Experience needed for success in this role:

• Previous experience in customer support, preferably in financial services, B2B payments, banking, or fintech is a plus, but not required.
• Ability to effectively de-escalate calls and provide solutions that reduce churn and enhance customer satisfaction.
• Comfortable working with CRM systems, payment gateways, and merchant account platforms.
• Strong verbal and written communication skills, with the ability to explain technical payment processing concepts in an accessible way.
• Adaptability to fast-paced, high-volume environments while managing multiple tasks efficiently.
• Ability to quickly identify, troubleshoot, and resolve payment-related issues.
• Strong critical thinking and analytical skills with a focus on finding solutions.
• Ability to handle sensitive financial information with discretion and professionalism.
• Strong commitment to customer satisfaction and relationship-building.
  
  

Where:

The EverCommerce team is distributed globally, with teams in the U.S., Canada, the U.K., Jordan, New Zealand, and Australia. With a widely distributed team, we are used to working remotely across different time zones. This role can be based anywhere in Colorado – if you’re close to one of our offices, we can set you up in-office or you can work 100% remotely. Please note that you must be eligible to work without sponsorship to qualify for this position, and this role may require travel to our Corporate Headquarters in Denver, Colorado, or to other office locations around North America.

Benefits and Perks:

• Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid
• Robust health and wellness benefits, including an annual wellness stipend
• 401k with up to a 4% match and immediate vesting
• Flexible and generous (FTO) time-off
• Employee Stock Purchase Program
  
  

Compensation: The target base compensation for this position is $19.00 to $21.00 USD per hour in most US locations. Final offer amounts are determined by multiple factors including location, local market variances, and candidate experience and expertise, and may vary from the amounts listed above.

EverCommerce is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, age, marital status, veteran status, or disability status. We look forward to reviewing your credentials and getting to know more about your experience!

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Software Development

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