EverPro - Enterprise Sales Development Representative

EverCommerce; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

Join a dynamic team at a forward-thinking company that is transforming the service economy through innovative SaaS solutions. As an Enterprise Sales Development Representative, you will play a crucial role in enhancing customer engagement and supporting VIP clients. This position offers the flexibility to work remotely or in-office, allowing you to thrive in a collaborative environment. With a focus on delivering exceptional customer experiences, you will engage with top-tier clients, manage leads, and contribute to the growth of the organization. If you are passionate about sales and eager to make a difference, this opportunity is perfect for you.

Benefits

Flexible work location

Health and wellness benefits

401k with match

Flexible time-off

Employee Stock Purchase Program

Qualifications

• 1+ years of sales or customer success experience with enterprise customers.
• Proficiency in Salesforce and Office 365 is required.

Responsibilities

• Support VIP customers and manage enterprise-level relationships.
• Conduct proactive outreach to prospects and contribute to team success.
• Collaborate with sales and marketing to ensure cohesive communications.

Skills

Sales

Lead Generation

Customer Success

Project Management

Telephone Etiquette

Organizational Skills

Customer Experience

Web Savvy

Education

Bachelor's Degree (Preferred)

Tools

Salesforce

HubSpot

Asana

Office 365

Job description

At EverCommerce [Nasdaq: EVCM], we are on a mission to digitally transform the service economy with tailored, end-to-end SaaS solutions that simplify and empower the lives of our 685,000+ customers. As a leading service commerce platform, our modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals in the areas of Home & Field Services, Health Services, and Fitness & Wellness industries.

We are building an extraordinary company and looking for talented, energetic, and motivated people to join our team. You can learn more about our Company, Culture and Values here: https://careers.evercommerce.com/us/en

We are looking for an Enterprise Sales Development Representative to focus on our Customer Engagement Solutions business organization. Our organization helps businesses in North America manage their online reputation, generate business, and deliver an exceptional customer experience. Our customers represent the “best of the best” in the home services and franchise industries and our products are built to match their specific needs.

As an Enterprise Sales Development Representative, you will be responsible for caring for and supporting our VIP customers and prospects across our CES brands, acting as the right-hand person for the Enterprise Account Executives and ensuring all expectations and performance metrics are being achieved. From working with C-Suite executives down to coordinating initiatives with your fellow sales cohorts, the E-SDR will facilitate a multitude of initiatives for our top customers and prospects whether it be prospecting, lead nurturing, project management or general help with administrative requests. Relationships will be created and maintained via email communications, inbound/outbound telephone calls, and ongoing business meetings. The position will report to our Director of Sales and will be a remote-optional role with offices in Oakland, Denver, and Atlanta.

Responsibilities:

• Administrative assistance and general governance of enterprise-level relationships consisting of dozens to hundreds of individual locations and franchises.
• Identify new private equity/franchise groups and analyze brands already using our brands.
• Manage lead data in Salesforce (SFDC), associating companies with parent companies and cleaning data.
• Proactive outreach via phone and email to your portfolio of prospects to source demos and contribute to team success.
• Provide support in structuring presentation materials and reports for executive meetings that will help ensure expectations are met and results delivered.
• Identify opportunities to increase revenue with existing customer base.
• Contribute to the improvement of our Enterprise Sales workflows and efficiencies.
• Collaborate with sales, marketing, and other functions ensuring cohesive communications to our top customers and that deadlines are being met.
• Travel to partnership events and on-site kickoffs as necessary.

Experience and skills we seek:

• 1 or more years of relevant sales, lead generation or customer success experience working with enterprise-level customers, ideally in tech or SaaS.
• Commitment to providing “wow” customer experiences, building on (and improving upon) our very high recommendation rate.
• Superb telephone etiquette and eloquent prose skills.
• Project management experience is preferred.
• Experience with HubSpot and/or Asana is preferred.
• Proficiency with Office 365 and Salesforce is required.
• Web-savvy, comfortable with social media tools and all things web-related.
• Outstanding organizational skills, with strong follow-through on tasks and keenly responsive to customer inquiries.
• High energy, positive attitude.
• A serious interest in learning, and sharing those learnings with others for the betterment of the organization.

Where:

The EverCommerce team is distributed globally, with teams in the U.S., Canada, the U.K., Jordan, New Zealand, and Australia. With a widely distributed team, we are used to working remotely across different time zones. This role can be based anywhere in the United States – if you’re close to one of our offices, we can set you up in-office or you can work 100% remotely. Please note that you must be eligible to work without sponsorship to qualify for this position, and this role may require travel to our Corporate Headquarters in Denver, Colorado, or to other office locations around North America.

Benefits and Perks:

• Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid.
• Robust health and wellness benefits, including an annual wellness stipend.
• 401k with up to a 4% match and immediate vesting.
• Flexible and generous (FTO) time-off.
• Employee Stock Purchase Program.

Compensation:

The target base compensation for this position is $21.63 USD per hour in most US locations. Final offer amounts are determined by multiple factors including location, local market variances, and candidate experience and expertise, and may vary from the amounts listed above.

EverCommerce is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, age, marital status, veteran status, or disability status. We look forward to reviewing your credentials and getting to know more about your experience!