Evergreen - ServiceNow System Administrator

JW Affinity IT; Dallas (TX); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

401k with matching

Life Insurance Plan

PTO

Short Term Disability

Long Term Disability

Internet & Phone Allowance

Wellness Resources (EAP)

Pet Insurance

Work-Life Balance

Flexible Hours

Full-Time Permanent Positions

Job summary

JW Affinity IT in Dallas, TX is seeking a ServiceNow System Administrator to administer, configure, and support the ServiceNow platform across users, roles, forms, workflows, catalogs, and reports.

The role emphasizes governance, security standards, incident resolution, and data quality, with evolution through upgrades and integrations, while offering a full-time permanent position with competitive benefits.

Qualifications

• Bachelor's degree in information technology or related field or equivalent experience.
• 4-6 years IT systems administration with at least 3 years administering ServiceNow.
• ServiceNow Certified System Administrator required or strongly preferred.
• Hands-on experience with ITSM, Flow Designer/workflows, Service Catalog, reports, access controls, update sets, testing, and upgrades.
• Strong troubleshooting and documentation skills.

Responsibilities

• Administers, configures, and supports the district's ServiceNow platform.
• Manages users, roles, groups, forms, workflows, notifications, catalogs, reports, integrations, upgrades, and data quality while resolving platform incidents and following governance and security standards.

Skills

ITSM

Flow Designer

Service Catalog

Reports

Access Controls

Update Sets

Testing

Upgrades

Troubleshooting

Documentation

Education

Bachelor's degree in information technology or related field

Tools

ServiceNow

Job description

Evergreen - ServiceNow System Administrator

Dallas, United States | Posted on 08/03/2026

JW Affinity IT is continuously building connections with Professionals who are interested in future roles supporting secure enterprise network environments.

If you have professional experience in the relevant field, we look forward to connecting with you!

About This Pipeline Applying to this evergreen posting places you into our talent community for consideration as new openings arise that align with your background.

Job Summary

Administers, configures, and supports the district's ServiceNow platform. Manages users, roles, groups, forms, workflows, notifications, catalogs, reports, integrations, upgrades, and data quality while resolving platform incidents and following governance and security standards.

Requirements

• Bachelor's degree in information technology or a related field, or equivalent experience
• 4-6 years of IT systems administration with at least 3 years administering ServiceNow
• ServiceNow Certified System Administrator required or strongly preferred
• Hands-on experience with ITSM, Flow Designer/workflows, Service Catalog, reports, access controls, update sets, testing, and upgrades
• Strong troubleshooting and documentation skills.

Equivalent combinations of education, certifications, and relevant professional experience may be considered. Assignment-specific requirements may apply.

• Retirement Plan (401k,with matching)
• Life Insurance Plan
• PTO
• Short Term & Long-Term Disability
• Internet & Phone Allowance (for applicable roles)
• Wellness Resources (EAP)
• Pet Insurance
• Work-Life balance
• Flexible Hours
• Full-Time Permanent Positions

JW Affinity IT is a full-service IT solutions provider supporting schools and private organizations with strategic, innovative technology projects. We take the time to understand our clients' needs to successfully develop, implement, and manage each initiative. JW is a certified small, woman- and minority-owned business through the National Minority Supplier Development Council.

We are committed to fostering a diverse, inclusive, and innovative workplace where different perspectives lead to better IT solutions. As an Equal Opportunity Employer, we welcome applicants from all backgrounds and are dedicated to creating an inclusive environment.