Events & Program Coordinator (Hybrid)

Northwestern Health Sciences University; BLOOMINGTON (MN); Hybrid; USD 30.000 - 37.000; Vollzeit

Benefits dieser Stelle

On-site Clinic

Tuition Reimbursement

Hybrid work schedule

Paid Time Off

Zusammenfassung

Northwestern Health Sciences University in Bloomington, MN is seeking an Events & Program Coordinator to plan and execute virtual, hybrid, and in-person professional education events. The role emphasizes technical execution, real-time problem solving, and strong customer service to learners and instructors.

You will manage registration, CE credits, scheduling, and post-event tasks, including transcripts and certifications, with occasional evening or weekend coverage.

Qualifikationen

• Associate's degree or equivalent experience required.
• Bachelor's degree in a related field preferred.
• 1–3 years experience in customer service, event coordination, higher education support, or administrative operations.
• Experience supporting virtual and/or in-person programs, including event coordination, participant communications, registration processes, or learning platforms.
• Familiarity with CRM, learning management, or event management systems (e.g., Enrole, Academy of Mine), preferred.

Aufgaben

• Serve as the primary point of contact across systems for learners, instructors, and partners for registration, CE credits, program details, and general support, providing high-quality customer service.
• Resolve customer questions, concerns, and issues, utilizing independent problem solving and resources provided.
• Provide real-time support during events, including registration tables, attendance tracking and troubleshooting technical issues.
• Assist with planning and event logistics including scheduling, room reservations, space coordination, and coordination with other departments.
• Maintain accurate program listings and event setup within systems.
• Assist with internal event request processes, forms, and workflow tracking.
• Support enrollment workflows, data entry, and basic reporting across systems.
• Assist with credentialing-related tasks such as documentation, board applications, and course renewals as assigned.
• Participate in shared team coverage for evening, weekend, and high-volume events. Flexibility in scheduling is provided to accommodate these responsibilities while maintaining a 40-hour work week.

Jobbeschreibung

Position Information

The Center for Professional Growth & Innovation is seeking an Events & Program Coordinator to support the planning, coordination, and delivery of virtual, hybrid, and in-person events for professional education programs, including sporadic weekend event coverage. This role has a strong focus on technical execution and real-time problem-solving, independently troubleshooting issues to ensure high-quality learner and speaker experiences. In addition to technical and operational support, the role provides event logistics and customer service, assists with student worker coordination and campus partnerships, and supports key post-event functions such as processing certifications and transcripts. The ideal candidate is organized, detail-oriented, adaptable, and technically confident, with the ability to independently assess and resolve problems, anticipate potential issues, and maintain a high level of service throughout the event.

Occasional weekend availability is required, with coverage needs of up to two weekends per month. Actual weekend hours will vary based on program schedules and staff coverage and may be limited to only a few hours on a given weekend.

Work Location

Bloomington, MN with flexibility to work 1-2 days per week remotely; must live local and be able to come to campus as needed.

Duties

• Serve as the primary point of contact across systems for learners, instructors, and partners for registration, CE credits, program details, and general support, providing high-quality customer service.
• Resolve customer questions, concerns, and issues, utilizing independent problem solving and resources provided.
• Provide real-time support during events, including registration tables, attendance tracking and troubleshooting technical issues.
• Assist with planning and event logistics including scheduling, room reservations, space coordination, and coordination with other departments.
• Maintain accurate program listings and event setup within systems.
• Assist with internal event request processes, forms, and workflow tracking.
• Support enrollment workflows, data entry, and basic reporting across systems.
• Assist with credentialing-related tasks such as documentation, board applications, and course renewals as assigned.
• Participate in shared team coverage for evening, weekend, and high-volume events. Flexibility in scheduling is provided to accommodate these responsibilities while maintaining a 40-hour work week.

What you need to have?

• Associate's degree or equivalent experience, required.
• Bachelor's degree in a related field, preferred (e.g., Communications, Hospitality or Event Management, Business Administration, or Education).
• 1–3 years experience in areas such as customer service, event coordination, higher education support, or administrative operations.
• Experience supporting virtual and/or in-person programs, including event coordination, participant communications, registration processes, or learning platforms.
• Familiarity with CRM, learning management, or event management systems (e.g., Enrole, Academy of Mine), preferred.
• Ability to quickly learn and adapt to new systems, platforms, and processes.
• Ability to support learners with registration, payment inquiries, and basic technical troubleshooting.

Compensation

$21.79 - $26.70 hourly.

The hiring rate is determined by a combination of education, related professional experience, and internal equity considerations and may exceed the posted range. NWHSU is committed to fair and equitable pay practices and does not base compensation decisions on gender or any other protected status.

Why NWHSU?

When you join NWHSU you're not simply doing a job, you're making a difference. You'll see passion for our mission, our work, and our future growth opportunities all around you. Culture is extremely important to us. We're a small enough organization that you'll get to know everyone, have a voice, make an impact, and feel the enthusiasm of everyone you work with. Yet we're large enough to offer exceptional benefits including a university contribution to our 403(b), generous PTO and a flexible environment. It's all part of our person-centered philosophy- and it's an ideal blend and a superb organization to expand your career.

What can you expect?

The person-centered approach we take to healthcare education and practice extends to our NWHSU team. That means:

• Every role and individual contributes to our success. No matter what department you work in, you'll see passion for our work and respect for one another.
• Belonging is important to us - we all bring different backgrounds, perspectives, and value to the organization. And that makes us stronger.
• We're committed and engaged. You'll see that in every meeting, every discussion and everything we do. It shows and we're proud of it.
• We don't simply say we have a team environment - we live it. Your ideas and suggestions matter. We listen to one another and when something makes sense, we do it.
• We've still got that entrepreneurial spirit, even though we've been around for 80+ years. And we like that.
• We build in flexibility in roles whenever we can. We work in a hybrid environment. Each manager works with their team members to ensure there is a healthy work-life balance.
• Your personal and professional work opportunities are important to us - we provide these benefits so you can continue to excel in your career.

Our Benefits

NWHSU is proud to offer a comprehensive benefits package to meet your current needs and anticipate your future needs. Our generous time away helps you enjoy a healthy work life rhythm.

• Paid Time Off (earn 20 days per year)
• Holiday (15 days)
• 403(b) Plan
• Medical, dental, vision
• Discounted and free on-site clinic services for you and your family
• Flexible Spending Accounts
• Short-term and long-term disability
• Life insurance
• EAP and other wellness benefits
• Tuition Reimbursement for external programs
• Tuition Reduction for internal programs (includes family members)
• Employee discount at our campus store
• On-site fitness center

NWHSU is a nonprofit organization and full-time employees may be eligible for Public Service Loan Forgiveness (PSLF) through the U.S. Department of Education. For further information please click on this link.

NWHSU Overview

Northwestern Health Sciences University (NWHSU) based in Bloomington, MN, has been a national leader in person-centered healthcare education for over 80 years. The University has more than 10,000 graduates throughout the U.S. and in 21 countries. For more information, please visit nwhealth.edu.

We offer a diverse range of evidence-informed programs and experiences including: Doctor of Chiropractic, Doctor of Acupuncture, Chinese Medicine, Functional and Integrative Nutrition, and Integrative Care, and undergraduate offerings in massage therapy, health sciences, and allied health professions – medical laboratory science, medical laboratory technology, radiation therapy, and radiologic technology. We are a mission- and vision- driven university leading the way in person-centered care.

Equal Opportunity Employer

Northwestern Health Sciences University is an Equal Employment Opportunity Employer and is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Further, NWHSU prohibits all forms of discrimination is any education program or activity that it operates. The Notice of Non-Discrimination is located on our website. Individuals may report concerns or questions to the Title IX Coordinator. Please refer to our website for further information.