Events/ Party Coordinator

The Michael's Companies; Wilton, Northern (CT, KY); Hybrid; USD 23,000 - 28,000; Full time

Job summary

The Michael's Companies in Wilton, CT is seeking an energetic events-focused team member to plan and coordinate kids’ birthday parties and other craft events within the store. You will engage clients of all ages, instruct participants, and manage add-ons while ensuring a fun, safe, and friendly shopping experience.

Ideal candidates have strong communication, organizational skills, and experience in retail or customer service, with a passion for crafting and event execution at a fast-paced store

Qualifications

• Energetic and enthusiastic personality.
• Excellent people skills and ability to interact with guests of all ages.
• Experience working with children and children’s events.
• Strong communication skills (written, verbal, and nonverbal).
• Highly organized with interpersonal and problem-solving abilities.
• Retail or customer service experience required.

Responsibilities

• Plan and coordinate multiple events (e.g., kids’ birthday parties) within the Michaels store.
• Demonstrate and instruct party participants in crafts and activities.
• Arrange add-ons (goody bags, balloons) to company standards and communicate with clients and store team.
• Handle administrative tasks (emails, calls, paperwork) and adjust plans based on client feedback.
• Set up, run, and break down events; maintain cleanliness and safety standards.
• Contribute to a fast, friendly checkout experience and support customer needs.

Skills

Energetic personality

Excellent people skills

Experience with children & events

Communication skills

Organizational skills

Problem-solving

Retail / customer service experience

Job description

Store - WILTON, CTPlan, coordinate, and facilitate events (including kids birthday parties) within a Michaels store to provide a stress-free, fun, and engaging experience for guests. Deliver friendly customer service by helping customers shop at our store and find what they’re looking for. Ensure all customers receive a fast and friendly checkout experience. Complete operational tasks including truck unload, merchandise duties, and maintaining store recovery standards as needed to deliver our Brand Promises.**Event Coordination*** Plan and coordinate multiple events at once including children’s birthday parties and other craft classes or events.* Engage with clients of all ages, from 4 to 94+, by creating an environment of fun and creativity.* Demonstrate and instruct party participants in the completion of craft projects, perform face painting and other activities.* Facilitate and implement party add-ons such as goody bags, balloons, etc. to company standards.* Communicate events with clients and store team members.* Complete administrative tasks such as answering emails, making phone calls, and completing paperwork as needed.* Adjust plans and events based on client’s feedback and needs.* Create backup or emergency plans to be executed as needed.* Ensure client satisfaction for scheduled events.* Uphold the company’s cleanliness and safety standards. Set up, break down, and clean before and after each event.**Customer Experience*** Help customers shop, locate products, and provide them with solutions.* Provide fast and friendly check out experience.* Engage customers on benefits of Rewards program and Private Label Credit Cards and complete enrollments.* Educate customer on Voice of Customer (VOC) survey.* Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)* Participate in the truck un-load, stocking and planogram (POGs) processes.* Complete merchandise recovery and maintenance.* Perform Store in Stock Optimization (SISO) and AD set duties as assigned.* Support shrink and safety programs* Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards.* Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members* Cross trained in Custom Framing selling and production.* Participate in daily store cleanliness activities including (but not limited to) sweeping, vacuuming, dusting, and maintaining cleanliness of restrooms**Other duties as assigned****Preferred Knowledge/Skills/Abilities****Preferred Type of experience the job requires*** Energetic and enthusiastic and personality.* The ability to handle job stress and interact effectively with others, including guests of all ages and co-workers, are essential functions of the job.* Must have excellent people skills.* Must have experience working with children and children’s events.* Must have good communication skills including written, verbal, and nonverbal communication as well as listening skills.* Must have organizational skills, interpersonal skills, and creative problem-solving skills.* Retail and/or customer service experience required**Physical Requirements****Work Environment*** Ability to remain standing for long periods of time.* Ability to move throughout the store.* Regular bending, lifting, carrying, reaching, and stretching.* Lifting heavy boxes and accessing high shelves by ladder or similar equipment* If you need help performing these essential functions of your job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available.* Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends, and early mornings**Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.****Total Base Pay Range for this Position:**$16.94 - $19.70This position may be eligible for overtime compensation in accordance with state and local laws.