Events Operations Manager

Endicott College; Beverly (MA); On-site; USD 45,000 - 75,000; Full time

Job summary

An established industry player is seeking a dynamic Events Operations Manager to enhance their reputation for superior hospitality. This exciting role involves coordinating and executing a variety of events, ensuring exceptional service and client satisfaction. With a focus on creativity and teamwork, you’ll thrive in a vibrant environment that values your contributions. Ideal candidates will have a strong background in event management and a passion for creating memorable experiences. Join a community where your skills will shine and your efforts will be recognized!

Qualifications

• 3+ years of experience in planning diverse events.
• Proven ability to manage multiple events in fast-paced environments.

Responsibilities

• Manage logistics for various event types including weddings and meetings.
• Provide exceptional service throughout the planning and execution process.

Skills

Organizational Skills

Customer Service

Operational Skills

Problem-Solving

Communication Skills

Analytical Thinking

Education

Bachelor’s degree in event management

Bachelor’s degree in hospitality

Tools

Google Workspace

Job description

We are located approximately 20 miles north of Boston, with free parking and accessible by commuter rail on the Newburyport/Rockport line. Join us at Endicott’s seaside campus, where employees are valued members of a vibrant community!

Misselwood at Endicott College is a stunning oceanfront estate with historic charm, offering panoramic views and serving as a premier venue for world-class events in Beverly, MA. We are seeking a dynamic and experienced Events Operations Manager to join our team. Reporting to the Director of Events Operations, this role ensures the delivery of exceptional services across all event types, maintaining Misselwood’s reputation for superior hospitality and seamless execution.

This position is ideal for a professional with excellent organizational, customer service, and operational skills who thrives in a dynamic environment and takes pride in creating memorable experiences for clients and guests.

Nestled on the scenic coast, Misselwood Events is more than just a venue – it’s a destination where memories are made. As part of Endicott College, we foster a collaborative and professional environment that encourages creativity and teamwork while delivering outstanding service.

Key Responsibilities

1. Coordination and Implementation of Events:

• Manage logistics for various event types including weddings, social events, meetings, overnight programs, and college/internal events.
• Provide exceptional service throughout the planning and execution process.
• Act as the primary contact for clients, ensuring clear communication and detailed understanding of housing, catering, alcohol, and AV needs.
• Collaborate with internal departments to ensure flawless event execution and excellent guest experiences.
• Manage on-site operations for meetings, social events, and overnight stays, ensuring client satisfaction.
• Oversee billing documentation to ensure timely and accurate invoicing.

Day-to-Day Operations:

• Maintain high standards in daily operations for quality and consistency.
• Manage bar and summer inventory, ensuring accuracy and readiness.
• Supervise and mentor seasonal staff, fostering a professional team environment.

Other Duties:

• Stay informed on industry best practices and trends to improve operations.
• Perform additional responsibilities and special projects as needed.

Requirements/Qualifications

• Bachelor’s degree in event management, hospitality, or related field.
• At least 3 years of experience planning and executing diverse events.
• Proven ability to manage multiple events in a fast-paced environment.
• Experience supervising staff, including seasonal teams.
• Exceptional customer service and proactive problem-solving skills.
• Strong communication skills, attention to detail, and organizational ability.
• Proficiency in Google Workspace; adaptable to new platforms.
• Initiative, professionalism, and resilience under stress.
• Analytical thinking and problem-solving skills.
• Timely and respectful communication skills.
• Certifications such as ServeSafe, Crowd Manager, AED/CPR (or willingness to obtain).
• Physical ability to lift up to 40 pounds and stand for extended periods.
• Availability for evenings, weekends, and flexible hours.

Core Competencies

• Reliability: Dependable and engaged with work and team.
• Organization: Efficient in managing time and resources.
• Communication Skills: Clear and effective in oral and written communication.
• Adaptability: Open to new ideas and flexible in approach.
• Follow Through: Takes ownership and ensures project completion.
• Customer Service: Focused on delivering exceptional service and anticipating needs.
• Initiative/Personal Leadership: Proactively seeks improvements and solutions.
• Team Player: Collaborates professionally and supports colleagues.