Events Manager l Hotel Burg

PM Hotel Group; Leesburg (VA); On-site; USD 40,000 - 50,000; Full time

Job summary

A leading hotel company is seeking a Planning Associate to manage client relationships and oversee event planning tasks. This role requires excellent organizational and communication skills, with previous experience in hotel operations or wedding planning preferred. Join a dynamic team and benefit from competitive pay, hotel discounts, and a growing workplace environment.

Benefits

Hotel discounts

F&B discounts

Qualifications

• Strong interpersonal and communication skills are essential.
• Experience in building and maintaining positive business relationships is preferred.
• Ability to handle pressure and make quick decisions is required.

Responsibilities

• Maintain client relationships through effective communication.
• Manage reservations and planning for events.
• Ensure client satisfaction scores are met through performance evaluations.

Skills

Interpersonal skills

Communication skills

Organizational skills

Multitasking

Time management

Attention to detail

Team player

Education

Experience in hotel operations or wedding planning

Tools

STS event management software

Job description

Here are some of the tasks you'll be responsible for daily:

• Establish and maintain a positive, professional relationship with clients through effective, accurate, timely and reliable communication and action via telephone, email and/or in person
• Anticipate each client’s needs, requirements and requests and aim to exceed their expectations prior to arrival and throughout their visit
• Manage reservation entry, rooming lists, and booking links in our Property Management System. Produce various reports across our technology platforms as needed.
• Conduct planning site visits for groups and events, VIP requests/amenities and walkthroughs for wedding/event vendors
• Attain targeted client satisfaction scores for the Planning Department measured by the Meeting Planner evaluation forms
• Ensure all functions are checked prior to the client’s arrival, guaranteeing all details are in agreement to clients requirements and Hotel Burg standards. Address all client concerns as they develop ensuring instant appeasement
• Ensure that all necessary information is obtained from the client in a timely and accurate manner. Ensure all communication from the Planning Department to other departments is produced accurately and on time. Communicate the client’s requirements to all the appropriate departments according to the contractual obligations using the prescribed planner checklist and via weekly BEO meetings and Resume meeting
• Maintain client files, making sure they are kept organized and current with all information. Ensuring that all information is complete, accurate and distributed in a timely manner to all departments. Review distribution if in-house reports such as Daily Change Log to ensure consistency and completeness of information
• To assist any department as is necessary due to business levels, which may require physical activity
• Assist with creative projects, including marketing collateral, invitations, promotions, amenity packages, coordinating events, spreadsheets to keep track of attendees.
• Assist with business development through internet prospecting, networking, and new business research through various designated sources.
• Strong interpersonal and communication skills
• Experience in building and maintaining positive business relationships
• Excellent organizational skills, including multitasking, time management, and attention to detail
• Ability to handle pressure and make good decisions quickly
• Team player who works well with different departments
• Experience in hotel operations or wedding planning (preferred)
• Proficient with STS event management software (preferred)

When You’re Here:

Be prepared to accommodate varying schedules including nights, weekends, and holidays

This position will require moving for 50% of the time sometimes in varying temperatures and 50% sedentary.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

This description is subject to change, at the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an “at will” associate.

We offer excellent pay, hotel discounts, F&B discounts and the opportunity to be part of an anything-but-standard growing hotel company

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.