Events Manager

Highgate Hotels L.P.; San Francisco, City of Rochester (CA, NY); On-site; USD 50,000 - 90,000; Full time

Job summary

Join a premier hospitality management company as an Event Sales Manager, where you will develop strategies to attract business accounts and negotiate contracts. This role involves understanding customer needs, maintaining excellent guest relations, and managing group functions. You will thrive in a dynamic environment, engaging with clients and showcasing hotel services. With a focus on relationship-building and effective networking, this position offers a chance to make a significant impact in a vibrant and growing industry. If you are self-motivated and enjoy working in a fast-paced setting, this opportunity is perfect for you.

Qualifications

• 2-4 years experience in sales or event services preferred.
• Excellent written and oral communication skills are essential.

Responsibilities

• Develop business accounts and negotiate contracts for hotel services.
• Maintain positive guest relations and resolve complaints effectively.
• Manage group room blocks and prepare accurate deposit invoices.

Skills

Sales Techniques

Customer Service

Communication Skills

Networking

Negotiation Skills

Education

College Degree

Job description

Compensation Type

Yearly

Highgate Hotels

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate’s portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry’s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

Location

Hyatt Regency San Francisco Downtown SOMA is an artful blend of chic design and exemplary service. The hotel is conveniently located in the South of Market district and is within walking distance to premier Union Square shops and designer boutiques, trendy SOMA dining and lounge hot spots, the Powell Street Cable Car Terminal and Market Street Vintage Trolley Car line. Explore the Artisan shops at the Ferry Building and experience local favorites in Chinatown, Fisherman's Wharf, Mission District, and North Beach. This modern, ultra-chic hotel has 686 guestrooms.

Overview

The Event Sales Manager develops strategy for and initiates potential business account interest, solicits and negotiates contracts for hotel business for a specific assigned market(s) including national, corporate, state, regional, smef, association, sports tournaments, and/or other group functions.

Responsibilities

• Understanding of basic sales techniques and customer service
• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
• Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
• Anticipate guests’ needs, respond promptly and acknowledge all guests.
• Maintain positive guest relations at all times.
• Resolve guest complaints, ensuring guest satisfaction.
• Solicits account leads from group meeting/event planners and decision makers for cultivation and development.
• Represents the hotel with prospective customers to provide necessary information on hotel facilities and services and to determine levels of interest.
• Be familiar with hotel services/features and local attractions/activities to respond to guest inquiries accurately.
• Maintain complete knowledge of daily scheduled group functions, times, locations, amount of people, and specified requirements.
• Location of hotel function space and names of rooms.
• All styles of meeting and banquet room settings.
• All departmental/hotel policies and procedures.
• Review sales and labor costs for previous day; resolve discrepancies with accounting. Track actuals against budget.
• Manage group room blocks up until contracted “cut off”.
• Prepare accurate deposit invoices.
• Review final bill for completeness and accuracy.
• Prepare and distribute, in a timely manner, accurate banquet event orders.
• Manage and negotiate account details and contracts so that all pertinent aspects of solicitation and closing are complete and documented. Communicate and plan for operations departments' participation in servicing accounts.
• Formulate programs and submit formal sales proposals to prospective customers.
• Lead on-site inspections by customers, entertain customers, perform outside sales calls to develop leads.
• Attend trade shows/events and make personal calls on customers, which may involve travel within or outside the United States, depending on assigned markets.
• Forecast realistic group pick-up utilizing recent convention history and other information.
• Distribute information relative to the company, customer, and hotel.
• Actively participate in related trade organizations.
• Perform other duties and responsibilities as assigned or required.

Qualifications

• Minimum two years of college; degree desirable.
• Excellent written and oral communication skills.
• Prefer 2-4 years experience in sales and/or event services, with strong self-direction, prospecting ability, and excellent computer and telephone skills.
• Superior relationship-building skills and effective networking abilities. Ability to represent the property in business settings.
• An aggressive, outgoing, and self-motivating individual with a pleasant personality.
• Prior hotel experience in hospitality sales, conference planning, or convention skills.