Events Host

Chiwinery; Chicago (IL); On-site; USD 20,664,000 - 27,552,000; Full time

Job summary

Chicago Winery is a people- and purpose-driven hospitality venue where guests enjoy expertly crafted wines, outstanding food, and warm, memorable service. We value kindness, curiosity, positivity, creativity, and an excellent work ethic, and we seek team members who share our passion for people, good food, and great wine.

As a Host, you will greet guests, manage reservations and wait times, escort guests to seating, and support event spaces and private events.

Qualifications

• Experience in hospitality or guest services preferred.
• Ability to greet guests warmly and manage flow.
• Good communication and problem-solving skills.
• Comfort with events and private functions.

Responsibilities

• Greet guests as they enter the winery.
• Manage seating flow to balance workloads.
• Provide accurate wait time estimates.
• Address guest concerns promptly and politely.
• Support event growth by building goodwill.
• Maintain front-of-house cleanliness and ambiance.
• Assist with coat check and private events.

Skills

Guest service

Reservations management

Team collaboration

Customer hospitality

Job description

Chicago Winery is a people and purpose driven organization. We believe our team is our biggest asset and the key to our success. We pride ourselves in providing an unforgettable guest experience where expertly crafted wines, outstanding food, and unprecedented hospitality come together. The Brooklyn Winery team is fueled by an unrelenting passion for food and wine, a commitment to quality, integrity and excellence, and a desire to constantly learn, grow and thrive.

Chicago Winery is searching for team members who are committed to the art of hospitality and want to share in our love for food, wine, and events by creating memorable experiences for our guests. We value kindness, curiosity, positivity, creativity, and an excellent work ethic. If you share our passion for people, good food, and great wine, then we want you to join our team!

Position Summary

Hosts are responsible for greeting guests, taking reservations, answering questions, managing wait times, and escorting guests to the dining and bar areas. At all times, hosts are expected to be attentive to guests’ needs, make them feel welcome, comfortable, important and relaxed. Hosts know their demeanor and actions represent the winery and they are to provide a quality experience for guests. Hosts work in close collaboration with colleagues and must adhere to established health and safety standards. Hosts help maintain the cleanliness, presentation and ambiance of the winery and restrooms, which is an integral part of the guests’ experience. Hosts are also expected to work coat check shifts for private events.

Responsibilities

Guest Engagement & Hospitality

• Greet guests as soon as they enter the winery
• Manage the flow of guests in the seating to ensure even workloads for Tasting Room staff
• Provide guests with accurate wait time estimates during busy periods
• Address guest concerns promptly, politely and positively
• Contribute to event growth by creating goodwill with guests
• Have a high level understanding of the food and beverage menus
• Be comfortable with extreme weather during service of outside dining areas

Event Space Readiness & Maintenance

• Maintain a neat, organized front-of-house environment
• Assist with opening/closing tasks and side work as needed, including polishing glassware and silverware and folding napkins
• Perform light housekeeping duties such as cleaning windows and restrooms

Team Support

• Attend meetings and trainings as requested, including pre-shift meetings
• Assist with training and mentoring of new staff

Guest Relations & Administrative Duties

• Answer phones and schedule small party reservations
• Direct large party reservations to the Manager on duty
• manage coat check for large scale events and weddings
• Other duties as required

Health, Safety and Event Standards

• Adhere to grooming, conduct and uniform standards
• Abide by sanitation, health and company guidelines concerning safety, cleanliness, safe food handling and alcoholic beverages

Chicago Winery provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.