Events & Facility Steward: On-Call, Evenings & Weekends

City-of-Great-Fall; Great Falls (MT); On-site; USD 21,000 - 30,000; Full time

Job summary

The City of Great Falls Civic Center is seeking an on-call Events Assistant to support setup/teardown of furniture and equipment for meetings and events, provide excellent customer service to facility users, and assist with box office duties. Role includes custodial tasks, security, and coordinating with the Events Office on daily operations.

Requirements include a high school diploma, 1 year of customer service experience, a willingness to flex shifts, and ability to work with AV equipment.

Qualifications

• High school diploma or equivalent.
• One year of experience in a customer service position.
• One year of experience in building cleaning and maintenance desirable.
• Manual labor experience a plus.
• Must possess or have the ability to obtain valid Montana driver's license.
• Must be willing and able to flex schedule; 24 hour operation may require days, nights, weekends and some overnight shifts.
• Ability to work with AV equipment (microphones/speakers/projectors/lighting).
• Ability to work independently, as well as as a team member and on-call leader.

Responsibilities

• Set-ups and tear-downs of furniture and equipment for meetings and events.
• Provide exceptional customer service to facility users before, during and after events.
• Enforce fire code in regards to egress and room capacity.
• Provide building security by ensuring doors and windows are secured after events.
• Sell tickets and perform box office duties including fulfill tickets to print mail/will call orders; maintain box office voicemail greeting; answer box office phone and return voicemails.
• Advise office staff of damages, lost inventory, linen usage, etc.
• Responsible for daily balance and deposit of all box office revenue.
• Coordinate with Front of House Manager for special needs and to resolve complaints.
• Answer box office inquiries and direct to proper departments; maintain events office records.
• Establish and maintain effective working relationships with patrons, staff, supervisors, and the public.
• Maintain usher records and coordinate usher sign-ups for events; light maintenance of equipment.
• Participate in short and long-range plans for the Events Office.

Skills

Customer service

Flexibility

Teamwork

Communication

Problem solving

Education

High school diploma or equivalent

Tools

AV equipment

Job description

The City of Great Falls Civic Center is seeking an on-call Events Assistant to support setup/teardown of furniture and equipment for meetings and events, provide excellent customer service to facility users, and assist with box office duties. Role includes custodial tasks, security, and coordinating with the Events Office on daily operations.

Requirements include a high school diploma, 1 year of customer service experience, a willingness to flex shifts, and ability to work with AV equipment.