Events Communications Associate

Pastimes, Inc.; Elk Grove Village (IL); Hybrid; USD 28,000 - 30,000; Part time

Benefits offered by this job

Relocation assistance available

Job summary

Pastimes, Inc. in Elk Grove Village, IL, is seeking a part-time contract role within the Pastimes Events team to support customer-facing communications across channels.

The position offers a clear path toward full-time for candidates with strong judgment and fast learning. You will respond to player questions about registration and events, monitor Discord, post announcements, and provide on-site support at events when traveling.

Qualifications

• Genuine enthusiasm for tabletop gaming.
• Strong written communication skills; on-brand messaging.
• Fluent on Discord; comfortable engaging a gaming community.
• Organized and reliable; can manage multiple channels.
• Good judgment under pressure; events run fast.
• Able and willing to travel periodically for events.

Responsibilities

• Assist events team with customer service emails on registration, scheduling, and event inquiries.
• Monitor and engage Discord community; post updates during event cycles.
• Post event announcements and policy clarifications across social channels.
• Provide real-time updates and support during active event periods.
• Travel with the team to select events (3–10 per year); travel costs are covered.
• Expand responsibilities as the role and company needs evolve.

Skills

Customer service

Discord fluency

Written communication

Travel willingness

Organization

Job description

This is a ground-floor position with real growth potential at a company operating on a national stage.

You will support the Pastimes Events team across customer-facing communications channels, helping players get answers, keeping our communities informed, and ensuring our brand voice is consistent and professional on every platform we operate. You will report directly to the President during an initial build period, transitioning to our incoming Director of Business Operations.

This role starts as a part-time contract with a defined path toward full-time for candidates who demonstrate strong judgment, fast learning, and consistent follow-through. That timeline is approximately six months for the right person, and performance can accelerate it.

Your Day-to-Day

• Assist the events team with customer service email, responding to player questions related to registration, scheduling, and general event inquiries
• Monitor and engage our Discord community, answering questions, posting updates, and keeping players informed during event cycles
• Post event announcements, policy clarifications, schedule changes, and promotional content across our social media channels
• Support online communications and real-time updates during active event periods
• Travel with the team to select events to provide onsite communications and customer service support, approximately 3 to 10 events per year with all travel costs covered
• Expand into broader responsibilities as the role and the company’s needs develop

What You'll Need

Required

• Genuine enthusiasm for tabletop gaming. You understand the community because you are part of it
• Strong written communication skills. Clear, accurate, and professionally on-brand
• Fluent on Discord. Community engagement is already a natural part of how you operate
• Organized and reliable with the ability to manage multiple channels simultaneously
• Sound judgment under pressure. Major event weekends move fast and player emotions run high
• Able and willing to travel periodically for events

Preferred

• Social media management experience for a brand, organization, or community
• Familiarity with Magic: The Gathering, Disney Lorcana, or competitive organized play ecosystems
• Prior customer service or community management experience in a gaming context

What We Offer

$20-22/hour | Growth path to full-time

• Relocation assistance available

Where You'll Work

Part-Time Contract | Remote/Hybrid/In-Person | Elk Grove Village, IL

Pastimes provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Applicants must be eligible to work in the United States.

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