Events AV Operations Specialist

C001 New Jersey Institute of Technology; United States; On-site; USD 55,000 - 75,000; Full time

Job summary

New Jersey Institute of Technology seeks an Events AV Operations Specialist to manage AV services for events sponsored by students, faculty, staff, administration, and external clients. You’ll coordinate with organizers, ensure timely AV delivery, and troubleshoot on-site issues for both in-person and remote participants.

Responsibilities include setup and live operation, mentorship of student technology assistants, and collaboration with vendors.

Qualifications

• Associates degree in media, communications, technical or related field required.
• Two years of relevant work experience in conferencing, live production or events management.
• Experience with AV equipment setups, and digital/analog audio mixing and equalization.
• Knowledge of multimedia presentation systems and video distribution.
• Familiarity with video conferencing codecs, cameras, and PowerPoint usage.
• Customer-focused mindset and ability to work with diverse clients.

Responsibilities

• Serve as primary contact and service owner for AV services for assigned events.
• Set up, configure, and operate AV equipment; test and monitor during events.
• Collaborate with team and freelancers to ensure seamless event execution.
• Mentor and supervise student technology assistants and temporary staff.
• Maintain inventory and document work in systems like ServiceNow.
• Keep up-to-date with emerging AV technologies and best practices.

Skills

Customer-focused mindset

Attention to detail

Proactive problem-solving

Ability to work under pressure

Task prioritization

Team collaboration

Effective communication with clients

Conflict resolution

Education

Associate degree in media, communications, technical, or other relevant field

Bachelor's degree in media, communications, technical, or other relevant field

Tools

Audio mixers

Video switchers

Video conferencing platforms

Codecs and cameras

PowerPoint

Job description

Events AV Operations Specialist

Department: Media and Technology Support Services Reports To: Director, Media and Technology Support Services Position Summary: The Events AV Operations Specialist is a member of a team of dedicated AV professionals playing a crucial role in the successful delivery of high-quality AV services for events sponsored by NJIT students, faculty, staff, administration, and external clients. Events are held on and off-campus, 7 days per week. The team is collectively responsible for the setup, configuration, operation, and troubleshooting of AV equipment, services, and systems used during and in support of these events. They ensure the seamless operation of audio, video, lighting, and other AV components, creating immersive and engaging experiences for both in-person and remote participants. Individually, each team member takes direct ownership of AV services for specific events as assigned by management. This position works closely with event organizers to understand their unique AV requirements, provides technical support and guidance, and ensures all AV services are delivered on time, meet quality standards, and exceed client expectations. They actively monitor AV services during events, quickly resolving any technical issues that may arise to minimize disruptions. Flexible hours are required, including occasional overtime during early mornings, nights, and weekends.

Essential Functions

• Event Coordination & Client Support: Serves as the primary point of contact and service owner for AV services (such as sound reinforcement, multimedia presentations, and video conferencing) related to individually assigned events. Collaborates directly with event organizers and clients to provide technical guidance, actively listens to feedback, and ensures that AV services meet expectations and contribute to a positive event experience.
• Technical Setup & Live Operation: Ensures the timely setup, configuration, and operation of AV equipment, services, and systems (including audio, video, and lighting). Conducts thorough testing and quality checks prior to events, and actively monitors performance during live operations to promptly address and troubleshoot any technical malfunctions, minimizing disruptions.
• Team Collaboration & Supervision: Collaborates effectively with team members, at times including professional AV freelancers, to coordinate AV services, share knowledge, and ensure seamless event execution. Provides mentorship and guidance to, and supervises daily task assignments for a workforce of student technology assistants (STAs) and part-time temporary workers.
• Equipment Maintenance & Repairs: Performs ongoing maintenance and emergency repair of AV equipment and other specialized production equipment and systems essential to supporting events. Works with internal service providers and external vendors to facilitate major repairs to this equipment.
• Inventory Management: Maintains inventory control of the specialized production equipment supporting events and conferencing.
• System Documentation & Administration: Documents all work, activities, and incidents in the appropriate system, such as ServiceNow, to ensure accurate, complete, and up-to-date records of tasks, knowledge, resolutions, and project progress. This documentation serves as a valuable resource for knowledge sharing and historical reference.
• Professional Development & Continuous Learning: Keeps up-to-date with emerging AV technologies, industry trends, and best practices through continuous learning and professional development. This knowledge is applied to inform service improvements, recommend innovative solutions, and stay at the forefront of AV service delivery.

Additional Duties

Performs other duties as assigned and as needed to support the overall objectives of the team, which may include providing assistance in different areas, collaborating on special projects, or contributing to cross-functional initiatives.

Flexible Hours

Flexible hours will be required in the support of special events and conferencing. This includes occasional overtime work, including early mornings, nights, and weekends.

Prerequisite Qualifications

• Associates degree in media, communications, technical, or other relevant field
• Two years of relevant work experience in a conferencing, live production, or event management environment
• Demonstrated experience with a variety of AV equipment, setups, and configurations commonly used in event environments such as Audio reinforcement including digital and analog audio mixers, equalization and feedback elimination
• Multimedia presentation systems
• Video switchers and distribution systems
• Video conferencing platforms and equipment such as codecs and cameras Microsoft PowerPoint and related presentation software
• A customer-focused mindset, attention to detail, and a proactive approach to problem-solving
• Ability to work under pressure, prioritize tasks, and adapt to changing event requirements
• Ability to lift, transport, and assemble AV equipment weighing up to 50 lbs
• Strong problem solving and conflict resolution skills including the ability to effectively communicate with team members and a wide range of clients including faculty, students, staff, high profile and non-technical clientele
• Proven ability to work in a fast-paced team environment

Preferred Qualifications

• Bachelor's degree in media, communications, technical, or other relevant field
• AVIXA Certified Technology Specialist (CTS)
• Proficiency with multiple video conferencing platforms and successfully integrating them into live events
• Working experience in higher education

Union

Office & Professional Employee International Union (OPEIU)

Range

OPEIU -23

Compensation

$55,037.00 - $75,424.41 NJIT considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as, market and organizational considerations when extending an offer. This pay range represents base pay only and excludes any additional items such as incentives, bonuses, or other items.

Additional Details

FLSA: Non-Exempt Time Type: Full time Pay Rate: Salary

Additional Information

As an EEO employer NJIT is committed to building a diverse and inclusive teaching, research, and working environment and strongly encourages applications from individuals with disabilities, minorities, veterans, and women. Employment at NJIT is subject to the provisions of New Jersey First Act which mandates new employees, who are not NJ residents, to establish primary residence in New Jersey within one year of their appointment to certain positions. The law does not apply to any individual employed at NJIT on a temporary or per semester basis as a visiting or adjunct professor, teacher, lecturer, researcher or administrator. For more information on the act please click here. If special accommodations are needed in applying for a position, please visit the Department of Human Resources located in Fenster Hall, 5th Floor, University Heights, Newark, NJ 07102 or call [phone]. If you have questions, please email the Human Resources Department at [e-mail]. Information regarding NJIT campus security, personal safety, and fire safety including topics such as, disciplinary procedures, crime prevention, NJIT Police law enforcement authority, crime reporting policies, and crime statistics for the most recent three year period is available on the NJIT Department of Public Safety here. NJIT is an E-Verify employer and uses E-Verify to confirm work authorization of each new hire. When you work at New Jersey Institute of Technology (NJIT), you become part of a dynamic and innovative community dedicated to advancing education, research, and technological excellence. Recognized as New Jersey’s premier public polytechnic university, NJIT serves a diverse population of over 12,000 students across six colleges and schools, offering a forward-thinking academic environment in the heart of Newark, just minutes from New York City. At NJIT, we are committed to fostering a workplace culture rooted in inclusion, collaboration, and excellence. Employees are empowered to grow professionally, contribute to meaningful work, and support a mission that shapes the future of technology, education, and research. Learn more about what we offer here!