Events Associate

ServiceTitan; United States; On-site; USD 59,000 - 95,000; Full time

Benefits offered by this job

Flextime

Health benefits

401k match

Parental leave

Fertility assistance

Job summary

ServiceTitan is seeking an Events Associate to support trade shows, field marketing events, and customer programs. You will handle registrations, booth logistics, and inventory management while coordinating with multiple vendors and platforms.

The role also includes contributing to the User Conference Pantheon and assisting with budget tracking. The ideal candidate has 2+ years in event management, a customer-service mindset, and strong organizational skills.

Qualifications

• 2+ years in event management and/or production.
• Strong customer-service mindset and high energy.
• Excellent communication and organizational skills.
• Creative problem-solving and strategic thinking.
• Tech-savvy with a proactive attitude.
• Comfort in a fast-paced startup environment.

Responsibilities

• Execute logistics for trade shows and events, including registrations and vendor coordination.
• Oversee swag, show supplies, orders, inventory, and shipping logistics.
• Manage event software (Salesforce, Tableau, Airtable, Captello, Cvent).
• Lead projects related to the User Conference Pantheon.
• Assist with budgets, expenses, and various event-related projects.

Skills

Event management

Customer service

Communication

Organization

Team player

Tech-savvy

Tools

Salesforce

Tableau

Airtable

Captello

Cvent

Job description

Ready to be a Titan?

ServiceTitan is an all-in-one software platform that helps home services companies streamline and grow their business. Founded by the sons of tradesmen who discovered that both of their fathers' professions were vastly underserved by the types of digital tools that were disrupting numerous other industries, ServiceTitan is a truly mission-driven company that takes immense pride in helping contractors become more successful and lead better lives.

The Opportunity:

ServiceTitan is seeking an Events Associate to provide comprehensive support across various event types, including tradeshows, field marketing events, and customer programs. Reporting directly to the Senior Manager of Events, the Event Associate will play a key role in supporting the planning and execution of our event programs. This position entitles assisting in the coordination and organization of a wide range of events to ensure their successful implementation.

The ideal candidate should possess energy, creativity, resourcefulness, exceptional organizational skills, and a strong interest in establishing a career in events that contribute value to customers, impact pipelines, and foster brand affinity.

What you’ll do:

• Execute logistical and coordination tasks for the trade shows and events that the company participates in, encompassing responsibilities such as registrations, booth orders, resource allocation, vendor interactions, and additional related duties.
• Oversee all aspects of departmental swag and show supplies, assuming a leadership role in, orders, inventory management, and shipping and receiving logistics.
• Take ownership of and oversee event software utilization, including but not limited to Salesforce, Tableau, Airtable, Captello, and Cvent, ensuring effective management and responsible operation of these platforms.
• Play a pivotal role in our flagship event by independently managing projects that are directly related to our User Conference, Pantheon.
• Providing extensive support to the Events department, encompassing responsibilities such as expense management, diligently tracking budgets and undertaking various event-related projects.

What you’ll bring:

• At least 2 years of experience in event management and/or production
• Collaborative team-player with a customer-service mindset and high energy
• Exceptional communication skills combined with strong organizational capabilities
• Proficiency in strategic thinking, quick problem-solving, and generating creative ideas
• Tech‑savvy with a goal‑driven attitude
• Meticulous attention to detail and a disciplined approach to project management
• Self‑motivated and confident in taking ownership of responsibilities
• Comfortable operating in a fast‑paced, startup environment
• Willingness to engage in physical tasks typical of event roles, such as setting up booths, moving supplies, etc.
• Engaging interpersonal skills, capable of connecting with diverse individuals
• Demonstrates resourcefulness in addressing challenges and finding solutions

Be Human With Us:

Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us.

Use of AI Technology:

We use technology, including automated and AI-assisted tools, to support certain aspects of our recruitment process. These tools are designed to improve efficiency and enhance the candidate experience. AI tools are not used to make hiring decisions; all hiring decisions are made by our hiring teams.

What We Offer:

When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
• Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.
• Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.

ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation, which may change over time. We comply with all applicable minimum wage laws. For candidates in the United States, the good faith salary ranges estimate for this role isZone 1: $63,100 USD - $94,700 USD Applicable for: CA, CT, DC, MD, MA, NJ, NY, VA, and WAZone 2: $59,000 USD - $88,400 USD Applicable for: All other US locations.International Compensation for candidates residing outside the United States will vary by location and will be discussed during the hiring process. Actual compensation within a range is determined by factors including relevant experience, skill set, qualifications, and performance. In addition to base salary, our total compensation package includes an annual bonus, equity, and a holistic suite of benefits.