Event Telecommunicator (Emergency Dispatch) - Daytona International Speedway

National Association for Stock Car Auto Racing (NASCAR); United States; On-site; USD 30,000 - 45,000; Part time

Job summary

The National Association for Stock Car Auto Racing (NASCAR) is looking for Emergency Telecommunicators at Daytona International Speedway. The role involves answering dispatch calls and interacting with guests during major events like the DAYTONA 500 and concerts.

Candidates must be 18+ years old, possess strong communication and multitasking skills, and a high school diploma or GED. The role offers varied hours during weekends and holidays to accommodate events.

Qualifications

• Minimum two years of related emergency services experience preferred.
• Professional communication skills required.
• Dependable transportation to and from work.

Responsibilities

• Answer and dispatch emergency and non-emergency calls.
• Maintain professional work ethics and appearance.
• Handle maintenance and guest services requests.

Skills

Emergency services experience

Strong communication skills

Proficiency in Microsoft Office

Public speaking

Education

High School Graduate or GED

Related college degree

Tools

24/7 Incident Managing Software

Basic office systems

Job description

DAYTONA INTERNATIONAL SPEEDWAY

Daytona International Speedway is a state‑of‑the‑art motorsports facility and was awarded the SportsBusiness Journal’s prestigious Sports Business Award for Sports Facility of the Year in 2016. Daytona International Speedway is the home of “The Great American Race” – the DAYTONA 500. In addition to the Daytona 500, the complex hosts a variety of events, including the Rolex 24 at DAYTONA, the DAYTONA Supercross, the DAYTONA 200 motorcycle classic, the Coke Zero Sugar 400, concerts, civic gatherings, and more.

JOB SUMMARY

Daytona International Speedway is seeking positive and experienced Emergency Telecommunicators to work various shift schedules during major racing events. Events include the Rolex 24 event, NASCAR Speedweek, the Coke Zero Sugar 400, concerts, and motorcycle events.

ESSENTIAL FUNCTIONS

• Answer, process, and/or dispatch both emergency and non‑emergency telephone calls and radio responses for law enforcement, fire rescue, emergency medical services, and other related public safety services.
• Handle maintenance and guest services requests.
• Record call data using the 24/7 Incident Managing Software.
• Communicate with guests via the 24/7 text messaging system.
• Maintain professional work ethics and appearance.
• Be proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook) and strong typing skills.
• Perform other relevant duties as assigned.

TOOLS AND EQUIPMENT NEEDED

Basic office systems including, but not limited to, a cellular phone, computer system, and associated programs.

ATTENDANCE REQUIREMENTS

Hours will vary to cover all office hours, evenings, weekends, and holidays necessary to attend events and fulfill job responsibilities.

KNOWLEDGE, SKILLS, AND ABILITIES

Professional:

• Minimum two years of related emergency services experience preferred, or a related college degree is preferred.
• Project a professional company image through verbal and written communication.
• Present self in a professional manner and interact effectively with all levels of the organization internally and externally.

Interpersonal Skills:

• Listen to others and follow oral and written instructions effectively.
• Respond to manager’s instructions and accept feedback.
• Project a positive image to internal employees and external customers, including fans, vendors, sports professionals, and community members.
• Communicate effectively and professionally at all times.
• Comfortable with public speaking.
• Apply excellent managerial judgment and manage multiple projects simultaneously as a team worker.

Personal:

• Dependable transportation to and from work.

QUALIFICATIONS/REQUIREMENTS

• Minimum 18 years old.
• U.S. Citizen, lawful to work in the U.S.
• High School Graduate or GED.
• Valid driver’s license.
• Must successfully pass a driving record check to operate company vehicles/golf carts.
• Must attend mandatory annual training.
• Ability to multitask in a stressful environment.
• Strong communication skills, including written reports.

EEO STATEMENT

NASCAR is an Equal Opportunity Employer (EEO). All qualified applicants will receive consideration for employment without regard to race, color, gender, gender identity and expression, age, national origin, disability, religion, sexual orientation, genetic information, pregnancy, veteran status or any basis that is protected by applicable law, except where a bona fide occupational qualification exists.