Event Technology Technician

Oneida Indian Nation/Turning Stone Casino; Town of Verona (NY); Presencial; USD 42 000 - 68 000; Tempo integral

Resumo da oferta

Oneida Innovations Group is seeking an Event Technology Technician to provide audiovisual support for corporate meetings, training sessions, conferences, and social events at our venue. You will set up, operate, and troubleshoot multimedia equipment, ensuring smooth execution before, during, and after events.

The role requires 1–3 years of AV experience, knowledge of sound, projection, lighting, and video systems, and the ability to work evenings, weekends, and holidays.

Qualificações

• 1–3 years' experience with audio visual technology.
• CTS certification is a plus.
• Strong knowledge of hotel event tech and signal flow.
• Proficiency with sound, projection, lighting, and video equipment.
• Experience with presentations, recordings, and streaming software.
• Excellent organizational and multitasking abilities.
• Strong communication and guest service mindset.
• Able to work evenings, weekends, and holidays.
• Professional image and teamwork.
• Ability to read AV system diagrams.

Responsabilidades

• Set up, operate, and tear down audiovisual equipment as per daily event list.
• Respond to service requests promptly with guest-friendly service.
• Monitor events and check in on customers throughout the day.
• Collaborate with sales and other teams to ensure seamless execution.
• Maintain positive relationships with clients and hotel staff.
• Upsell and provide superior AV solutions.
• Make quick decisions to resolve issues without downtime.
• Work with cutting-edge Event Technology conferencing equipment.
• Maintain inventory and report out-of-service equipment.
• Assist leadership in identifying continuous improvement for guest experience.

Conhecimentos

A/V systems knowledge

Customer service

Team collaboration

Problem-solving

Event setup/teardown

Ability to work under pressure

Ferramentas

CTS certification

Event Technology software

Descrição da oferta de emprego

Summary:

The Event Technology Technician will provide audiovisual support for corporate meetings, in-house training sessions, conferences, social events, and expo halls. This position will be responsible for setting up, maintaining, and troubleshooting multimedia equipment. The typical day will involve the setup and break down of equipment before and after events.

Duties & Responsibilities:

• Responsible for accurate and timely setup, operation, and breakdown of audiovisual equipment as listed in the daily list of events.
• Respond to all inquiries for service needs in a timely manner, ensuring exceptional guest service.
• Monitor events and check in on customers throughout the day.
• Work together with sales and other teams to ensure the seamless execution of Event Technology
• Maintains a positive relationship with all clients and the hotel staff through effective communication.
• Act as an extension of the sales team to upsell and provide superior solutions.
• Make immediate decisions to provide the guest with a solution without any downtime in meetings.
• Provide expertise and work with cutting-edge Event Technology conferencing equipment.
• Maintain an inventory of available audiovisual equipment, including reports of out-of-service equipment and cosmetically acceptable to be client facing.
• Act as an extension of the leadership team to help identify continuous improvement processes for seamless guest experience.

Minimum Requirements:

• 1-3 years' experience with audio visual technology.
• Technical AV certifications such as CTS a plus
• Extensive knowledge of state-of-the-art Event Technology to support large scale events; such as understanding components and signal flow, knowledge of industry terminology and hotel systems, understanding of integrating house video and audio systems with additional technology as required by event.
• Strong technical knowledge of audio-visual systems, including sound systems, projectors, lighting, and video equipment.
• Proficiency in using Event Technology software and applications for presentations, recordings, and streaming.
• Exceptional organizational and multitasking.
• Strong interpersonal and communication skills to effectively collaborate with guests, employees, and other stakeholders.
• Ability to work well under pressure and meet deadlines in a fast- paced environment.
• Guest focused mindset with a commitment to delivering first-class experiences.
• Flexibility to work evenings, weekends, and holidays as required by event schedules.
• Professional image is required.
• Must carry themselves professionally and provide exceptional Guest Service at all times.
• Excellent communication and organizational skills required.
• Possess analytical and problem-solving ability.
• Possess experience working in a team-oriented, collaborative environment.
• Proactive mindset to anticipate and support changes in the business.
• Ability to read and follow AV system flow diagrams and support documentation.

Work Conditions:

• In person, onsite at the venue.
• Working times will include irregular hours and on-call status including days, evenings, weekends and holidays.
• Most work will be performed indoors but will occasionally work outside for special events.

Oneida Innovations Group is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, genetic information or any other protected characteristic under applicable law.