Event Technician, Audio Visual - (Part Time Casual) - The Casa Marina Key West

Encore; Key West (FL); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Technician to manage audiovisual setups in a dynamic hospitality environment. This role focuses on ensuring customer satisfaction through effective communication and technical proficiency. You'll be responsible for the flawless execution of events, troubleshooting equipment issues, and fostering relationships with clients. Ideal candidates will have a strong background in customer service and audio-visual operations. Join a team that values excellence and provides opportunities for growth in a vibrant setting, where your contributions directly impact memorable experiences for guests.

Qualifications

• High School Diploma required; Associate’s degree preferred.
• 1 year of customer service or hospitality experience preferred.

Responsibilities

• Setup, operate, and breakdown audiovisual equipment for events.
• Provide excellent customer service and maintain client relationships.

Skills

Customer Service

Technical Troubleshooting

Communication

Problem Solving

Education

High School Diploma

Associate’s Degree

Tools

Audio-Visual Equipment

Navigator Software

Job description

Position Overview

A Technician is responsible for the set up and operation of basic / small-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director or Director, Event Technology.

Key Job Responsibilities

1. Equipment Operation: Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment as listed in the technical qualifications section.
2. Customer Service: Strives to exceed the expectations and needs of internal and external customers. Maintains a positive relationship with all clients through effective communication. Meets with guests on site to ensure that their needs are met, and the equipment setup is working properly. Monitors events and checks in on customers throughout the day. Understands and fosters the hotel/client relationship.
3. Technical Ability: Understands the technical aspects of the job and demonstrates basic operational ability to troubleshoot and problem solve with equipment and software issues. Handles equipment challenges and changes in a timely and professional manner.
4. Systems Knowledge: Understands company processes, follows procedures, and completes systems entry and paperwork accurately. Uses the equipment sheets to determine the equipment scheduled for set up and for strike. Interacts with other staff and outside vendors for equipment. Increases revenue by utilizing floor up-selling techniques. Works with clients to finalize invoices. Completes order entries in Navigator, as needed.

Job Qualifications

1. High School Diploma required. Associate’s degree is preferred.
2. Internal applicants must meet/complete all training and certification requirements as determined by Encore’s Global Learning Training Program in their current position, and for the position they are applying to.
3. External applicants must meet/validate and achieve/complete all training and certifications required for this position, within one year.
4. 1 year of customer service or hospitality experience is preferred.
5. 1 year of audio-visual experience or equivalent in an educational environment is preferred.
6. A valid driver’s license is required for team members that may operate Company vehicles.
7. Additional DOT requirements may need to be met if applicable.
8. Must be able to lift 50 lbs.

Competencies

1. Deliver World Class Service: Hospitality, Ownership
2. Do The Right Thing: Instills Trust, Safety Conscious
3. Drive Results: Action Oriented
4. See The Big Picture: Tech Savvy
5. Value People: Communicates Effectively

Physical Requirements

Team members must be able to meet the physical demands outlined below to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Sitting: 2-3 Hours
2. Standing: 4-5 Hours
3. Walking: 4-5 Hours
4. Stooping: 2-3 Hours
5. Crawling: 2-3 Hours
6. Kneeling: 2-3 Hours
7. Bending: 2-3 Hours
8. Reaching (above your head): 2-3 Hours
9. Climbing: 0-1 Hours
10. Grasping: 4-5 Hours

Lifting Requirements

1. 0 - 15 lbs: Continuously
2. 16 - 50 lbs: Frequently
3. 51 - 100 lbs: Occasionally
4. Over 100 lbs: Occasionally

Carrying Requirements

1. 0 - 15 lbs: Continuously
2. 16 - 50 lbs: Frequently
3. 51 - 100 lbs: Occasionally
4. Over 100 lbs: Never

Auditory/Visual Requirements

1. Close Vision: Continuously
2. Distance Vision: Continuously
3. Color Vision: Frequently
4. Peripheral Vision: Occasionally
5. Depth Perception: Frequently
6. Hearing: Continuously

Pushing/Pulling Requirements

1. 0 - 15 lbs: Continuously
2. 16 - 50 lbs: Frequently
3. 51 - 100 lbs: Frequently
4. Over 100 lbs: Occasionally

Work Environment

Hotel: Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area.

The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities