Event Technician, Audio Visual (Full Time) - Tampa Airport Marriott

Encore

Tampa (FL)

Sur place

USD 32 000 - 52 000

Plein temps

Il y a 6 heures

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Résumé du poste

Encore is seeking a Technician to set up and operate basic audio-visual systems in hospitality environments in Tampa, Florida. You will report to an Operations Manager or Director of Event Technology and ensure complete customer satisfaction throughout events.

You will handle equipment setup, operation, and breakdown with a focus on delivering flawless events and strong guest service. A valid driver’s license and the ability to lift up to 50 lbs are required, with training to be completed within

Qualifications

1 year of customer service or hospitality experience preferred.
1 year of audio-visual experience or equivalent in an educational environment preferred.
Valid driver’s license required for team members that may operate company vehicles.
Additional DOT requirements may need to be met if applicable.
Must be able to lift 50 lbs.

Responsabilités

Set up, operate, and tear down basic audiovisual equipment for events.
Exceed internal and external customer expectations and maintain positive client relationships.
Troubleshoot equipment and software issues with basic operational ability.
Complete systems entry and paperwork accurately; coordinate with staff and vendors.

Connaissances

Hospitality

Ownership

Instills Trust

Safety Conscious

Action Oriented

Tech Savvy

Communicates Effectively

Formation

High School Diploma

Associate’s degree preferred

Description du poste

Position Overview

A Technician is responsible for the set up and operation of basic / small-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director or Director, Event Technology.

Position Overview

Key Job Responsibilities

Equipment Operation

Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment as listed in the technical qualifications section.

Customer Service

Strives to exceed the expectations and needs of internal and external customers.
Maintains a positive relationship with all clients through effective communication.
Meets with guests on site to ensure that their needs are met, and the equipment setup is working properly.
Monitors events and checks in on customers throughout the day.
Understands and fosters the hotel/client relationship.

Technical Ability

Understands the technical aspects of the job and demonstrates basic operational ability to troubleshoot and problem solve with equipment and software issues.
Handles equipment challenges and changes in a timely and professional manner.

Systems Knowledge

Understands company processes, follows procedures, and completes systems entry and paperwork accurately.
Uses the equipment sheets to determine the equipment scheduled for set up and for strike. Interacts with other staff and outside vendors for equipment.
Increases revenue by utilizing floor up-selling techniques.
Works with clients to finalize invoices.
Completes order entries in Navigator, as needed.

Job Qualifications

High School Diploma required. Associate’s degree is preferred.
External applicants must meet/validate and achieve/complete all training and certifications required for this position, within 60 days of start date. For technical external requirements, view our career path at jobs.encoreglobal.com and "career path" or the direct link below https://jobs.encoreglobal.com/en/career-paths
Internal applicants must meet/complete all training and certification requirements as determined by Encore’s Global Learning Training Program in their current position, and for the position they are applying to. Navigate to Connect, HR, Recruiting and Internal Employee Resources to review technical requirements.
1 year of customer service or hospitality experience is preferred.
1 year of audio-visual experience or equivalent in an educational environment is preferred.
A valid driver’s license is required for team members that may operate Company vehicles.
Additional DOT requirements may need to be met if applicable.
Must be able to lift 50 lbs.

Competencies

Deliver World Class Service

Hospitality
Ownership

Do The Right Thing

Instills Trust
Safety Conscious

Drive Results

Action Oriented

See The Big Picture

Tech Savvy

Value People

Communicates Effectively

For more information on our Competency Group, refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copy & pasting this URL Link (https://psav.sharepoint.com/sites/HR/SitePages/Competency-Supported-Talent-Management.aspx).

Physical Requirements

Team members must be able to meet the physical demands outlined below to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The frequency options are defined as: Continuously, Frequently, Occasionally, and Never.

Sitting: 2-3 Hours
Standing: 4-5 Hours
Walking: 4-5 Hours
Stooping: 2-3 Hours
Crawling: 2-3 Hours
Kneeling: 2-3 Hours
Bending: 2-3 Hours
Reaching (above your head): 2-3 Hours
Climbing: 0-1 Hours
Grasping: 4-5 Hours

Lifting Requirements