Event Technical Supervisor, Audio Visual - JW Marriott Grande Lakes

Encore Global; Orlando (FL); On-site; USD 60,000 - 80,000; Full time

Job summary

Encore Global is seeking a Technical Supervisor to lead floor operations in a hotel/convention center environment. The role emphasizes customer service, staff leadership, and operational efficiency, requiring strong audiovisual experience. Candidates should have a Bachelor's degree and 3-5 years in hospitality or audiovisual settings.

Qualifications

• 3-5 years of customer service or hospitality experience preferred.
• 3-5 years of audiovisual experience required.
• Valid driver’s license required for roles operating company vehicles.

Responsibilities

• Lead floor operations with a focus on customer service and staff leadership.
• Responsible for accurate setup, operation, and breakdown of audiovisual equipment.
• Assist in training technicians and mentor new hires.

Skills

Customer Service

Leadership

Problem Solving

Education

Bachelor’s degree

Job description

Position Overview

The Technical Supervisor leads floor operations with a focus on customer service, staff leadership, and development. The role involves direct leadership of the technical team to ensure operational efficiency and customer satisfaction. Additionally, the position may include participating in administrative duties supporting onsite operations and career development. This role reports to the DET, DOO, or Operations Manager.

Key Job Responsibilities

Equipment Operation

• Responsible for accurate and timely setup, operation, and breakdown of intermediate audiovisual equipment as listed in the technical qualifications section.
• Troubleshoot technical issues and resolve problems quickly.
• Comply with all company security and safety measures.
• Ensure equipment is secure from theft and/or damage when in use.

Customer Service

• Provide excellent service and strive to exceed the expectations of internal and external customers.
• Maintain positive relationships with clients through effective communication.
• Meet with guests onsite to ensure their needs are met and equipment setup is functioning properly.
• Monitor events and check in on customers throughout the day.
• Understand and foster hotel/client relationships.

Training/Staff Development

• Assist in training technicians on all floor activities and service expectations.
• Mentor new hires.
• Model and reinforce a positive working environment centered around company values.

Operations Management

• Organize daily floor activities for timely setup, refresh, and removal of equipment.
• Manage daily floor operations, directing technician workflow and assisting with labor needs and scheduling.
• Update and complete equipment sheets accurately.
• Coordinate communication for event management.
• Attend venue meetings as needed.

Equipment Maintenance

• Perform preventative maintenance to keep equipment in good condition.
• Lead team efforts in security, storage, transportation, and maintenance of equipment.
• Participate in physical inventory counts as requested.

Job Qualifications

• Bachelor’s degree preferred.
• 3-5 years of customer service or hospitality experience preferred.
• 3-5 years of audiovisual experience required.
• Complete all required training and certifications as per Encore’s Global Learning Training Program.
• Knowledge of technical theory and advanced problem-solving skills.
• Experience leading workflows and teams.
• Valid driver’s license required for roles operating company vehicles.
• Ability to lift 50 lbs.

Competencies

• Deliver World Class Service: Hospitality, Ownership
• Do The Right Thing: Manage Ambiguity
• Drive Results: Direct Work, Achieve Goals
• See The Big Picture: Financial Acumen
• Value People: Build Effective Teams

For more information, visit the Competency Based Talent Management page on Encore Connect: here.

Physical Requirements

Must meet physical demands such as sitting, standing, walking, stooping, crawling, kneeling, bending, reaching, climbing, grasping, lifting, carrying, and visual and auditory requirements, with reasonable accommodations available. Refer to detailed physical activity durations above.

Work Environment

Work occurs in a hotel/convention center environment with exposure to outdoor temperatures, dust, heights, and electrical equipment. Irregular hours, including nights, weekends, and holidays, are expected. Adherence to appearance guidelines is required.

The above description is not exhaustive. Management reserves the right to revise duties as needed.

Hourly Pay Range: $20.09 - $24.60

Compensation depends on qualifications, experience, location, and may include overtime, bonuses, or incentives.

Benefits details are available here.

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