Event Technical Specialist, Audio Visual (Audio, Video, Lighting) - Hilton Bayfront, San Diego

Encore; San Diego (CA); On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a Technical Specialist to ensure flawless execution of audiovisual systems for live events. In this dynamic role, you will be responsible for the setup, operation, and breakdown of advanced equipment, while also providing exceptional customer service and fostering relationships with clients. You will lead and train a team of technicians, ensuring high standards of performance and safety. This position offers an exciting opportunity to work in a fast-paced environment, where your technical expertise and leadership will directly contribute to the success of various events. If you are passionate about technology and customer satisfaction, this role is perfect for you.

Qualifications

• 4+ years of field experience in audiovisual systems required.
• Strong customer service and technical troubleshooting skills needed.

Responsibilities

• Setup and operate audiovisual systems for events ensuring client satisfaction.
• Provide mentorship and training to team members for skill development.

Skills

Customer Service

Technical Troubleshooting

Communication

Project Management

Leadership

Education

Bachelor’s Degree

Encore Technical Level 3 Certification

Encore Technical Level Two Core Certifications

Tools

Audiovisual Equipment

Job description

Position Overview

The Technical Specialist is responsible for the set up and operation of small to large-scale audiovisual systems for live events while ensuring the utmost in client satisfaction. This position reports to a Project Manager, Operations Manager, Operations Director, or Director, Event Technology.

Key Job Responsibilities

1. Equipment Operation
   • Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of advanced audiovisual equipment as listed in the technical qualifications section.
   • Troubleshoots technical issues and resolves problems quickly as they arise.
   • Complies with all Company security and safety measures.
   • Ensures equipment is secure from theft and/or damage when in use.
2. Customer Service
   • Provides excellent service and strives to exceed the expectations and needs of internal and external customers.
   • Maintains a positive relationship with all clients through effective communication.
   • Collaborates with internal team on event solutions pre-event and during event to ensure the best possible customer satisfaction.
   • Understands and fosters the hotel/client relationship.
3. Training/Staff Development
   • Creates an atmosphere that fosters the development of technical and leadership skills in other employees.
   • Provides mentorship and coaching to technical, sales and operations team members to develop technical skills as needed.
4. Event Supervision
   • Performs advanced work (pre/during/post event) with operations team members.
   • Supervises and directs other technicians during an event.
5. Equipment Maintenance
   • Assists team with proper security, storage, transportation, and maintenance of equipment.
   • Performs inventory and forecasting of equipment needs.

Job Qualifications

• Bachelor’s Degree is preferred.
• Encore Technical Level 3 Certification is required. New Encore team members must be certified by their location within 30 days.
• 2 - Encore Technical Level Two Core Certifications are required (Audio, Lighting, Projection, Video, Scenic). New Encore team members must be certified by a qualified proctor within 60 days.
• 4+ years of field experience in specialty area is required.
• 3-5 years of customer service or hospitality experience is preferred.
• Ability to interact professionally and effectively with a diverse workforce, customer base, and senior level management.
• Experience with project management of multiple tasks/initiatives.
• Strong customer, client and coworker interface experience and abilities.
• A valid driver’s license is required for team members in positions that may operate Company vehicles. Additional DOT requirement may need to be met if applicable.

Competencies

• Ownership
• Hospitality
• Professionalism
• Responsiveness
• Safety Conscious
• Develops Talent
• Tech Savvy
• Manages Complexity
• Ensures Accountability
• Instills Trust

Work Environment

Hotel work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio visual equipment and electrical components, and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)