Event Technical Lead, Audio Visual-The Ritz-Carlton, Dove Mountain

Encore Global; Marana (AZ); On-site; USD 22,000 - 28,000; Full time

Job summary

Encore Global is seeking an on-site Technical Lead in the hospitality sector to set up and operate AV systems, ensure guest satisfaction, and supervise fellow technicians. The role emphasizes strong customer service, technical troubleshooting, and collaboration with event staff to meet client needs.

The position requires experience with audio-visual systems, a valid driver's license, and the ability to lift up to 50 lbs.

Qualifications

• High school diploma required, Associate’s degree preferred.
• 2-3+ years of customer service or hospitality experience is preferred.
• 2-3+ years of audio-visual experience is required.
• A valid driver’s license is required for team members in positions that may operate Company vehicles.
• External applicants must meet/validate and achieve/complete all training and certifications required for this position, within 60 days of start date.
• Internal applicants must meet/complete all training and certification requirements as determined by Encore’s Global Learning Training Program.
• Additional DOT requirement may need to be met if applicable.
• Must be able to lift 50 lbs.

Responsibilities

• Set up, operate, and breakdown intermediate audiovisual equipment accurately and timely.
• Troubleshoot technical issues and resolve problems quickly.
• Ensure compliance with safety and security measures and protect equipment from theft or damage.
• Provide excellent customer service, meet guests on site, and ensure equipment works properly.
• Lead, mentor, and coach other Technicians and maintain positive client relationships.
• Focus on up-selling and collaborate with clients to finalize invoices.

Skills

Customer service

Hospitality

Audio-visual

Education

High school diploma

Associate’s degree

Job description

Position Overview

The Technical Lead is responsible for intermediate level set up and operation of small to large-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director, or Director of Event Technology.

Key Job Responsibilities

Equipment Operation

• Responsible for accurate and timely setup, operation, and breakdown of intermediate audiovisual equipment.


• Troubleshoot technical issues and resolve problems quickly as they arise.


• Complies with all Company security and safety measures.


• Ensures equipment is secure from theft and/or damage when in use.

Customer Service

• Provides excellent service and strive to exceed the expectations and needs of internal and external customers.


• Be a leader, mentor, and coach for other Technicians on Encore’s Delivering World Class Service philosophy.


• Maintains a positive relationship with all clients through effective communication.


• Meets with guests on site to ensure that their needs are met, and the equipment setup is working properly.


• Monitors events and checks in on customers throughout the day.


• Understands and fosters the hotel/client relationship.

Technical Ability

• Understands the technical aspects of the job and demonstrates advanced operational ability to troubleshoot and problem solve with equipment and software issues.


• Anticipates equipment challenges and changes in a timely and professional manner.

Systems Knowledge

• Understands company processes, follows procedures, and completes systems entry and paperwork accurately.


• Uses the equipment sheets to determine the equipment scheduled for set up and for strike.


• Interacts with other staff and outside vendors for equipment.


• Increases revenue by utilizing floor up-selling techniques.


• Work with clients to finalize invoices.


• As needed, work within Encore systems and applications

Job Qualifications

• High school diploma required, Associate’s degree is preferred.


• 2-3+ years of customer service or hospitality experience is preferred.


• 2-3+ years of audio-visual experience is required.


• A valid driver’s license is required for team members in positions that may operate Company vehicles.


• External applicants must meet/validate and achieve/complete all training and certifications required for this position, within 60 days of start date. For technical external requirements, view our career path at jobs.encoreglobal.com and 'career path' or the direct link below https://jobs.encoreglobal.com/en/career-paths


• Internal applicants must meet/complete all training and certification requirements as determined by Encore’s Global Learning Training Program in their current position, and for the position they are applying to. Navigate to Connect, HR, Recruiting and Internal Employee Resources to review technical requirements.


• Additional DOT requirement may need to be met if applicable.


• Must be able to lift 50 lbs.

Competencies

Deliver World Class Service

• Hospitality


• Ownership

Do The Right Thing

• Demonstrates Self-Awareness

Drive Results

• Ensures Accountability

See The Big Picture

• Decision Quality


• Manages Complexity

Value People

• Collaborates

Physical Requirements

Team members must be able to meet the physical demands outlined below to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The frequency options are defined as: Continuously, Frequently, Occasionally, and Never.

• Sitting: 2-3 Hours


• Standing: 4-5 Hours


• Walking: 4-5 Hours


• Stooping: 2-3 Hours


• Crawling: 2-3 Hours


• Kneeling: 2-3 Hours


• Bending: 2-3 Hours


• Reaching (above your head): 2-3 Hours


• Climbing: 0-1 Hours


• Grasping: 4-5 Hours

Lifting Requirements

• 0 - 15 lbs*: Continuously


• 16 - 50 lbs*: Frequently


• 51 - 100 lbs: Occasionally


• Over 100 lbs: Occasionally

Carrying Requirements

• 0 - 15 lbs*: Continuously


• 16 - 50 lbs*: Frequently


• 51 - 100 lbs: Occasionally


• Over 100 lbs: Never

Auditory/Visual Requirements

• Close Vision: Continuously


• Distance Vision: Continuously


• Color Vision: Frequently


• Peripheral Vision: Occasionally


• Depth Perception: Frequently


• Hearing: Continuously

Pushing/Pulling Requirements

• 0 - 15 lbs*: Continuously


• 16 - 50 lbs*: Frequently


• 51 - 100 lbs*: Frequently


• Over 100 lbs: Never

Note: The physical requirements marked with an asterisk () indicate activities performed without assistance.*

Team members must be able to meet the physical demands above in order to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment

Hotel

Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area.

Warehouse

Work is performed at event venues as well as in a warehouse environment. Team members must adhere to appearance guidelines as defined by Encore based in a warehouse environment and when traveling, on an individual venue or a representation of venues in that city or area. When in the Warehouse, work will be completed in an environment with exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members may use high-end audio-visual equipment and electrical components. Working times may include irregular hours and on-call status including days, evenings, weekends, and holidays.

The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

#INDEVT

#LI-JM2

Hourly Pay Range: $15.64 - $20.33

The compensation offered for this role is determined based on the qualifications outlined in the job posting for the specified location. Final compensation is based on a number of factors including location, travel, relevant work experience, or particular skills and expertise. In addition, some positions may be eligible for other compensation such as potential overtime, bonuses or incentives.

Encore is committed to providing the best benefits options for our employees and families. Click here to view the benefits options for our employees worldwide.

We pride ourselves on cultivating a welcoming culture where every individual is celebrated for their unique strengths and differences. Click here to view details on our commitment to inclusivity and belonging.