Event Supervisor, Full Time

Accor Hotels; Scottsdale (AZ); On-site; USD 45,000 - 60,000; Full time

Job summary

A leading company in hospitality is seeking an Event Supervisor at Fairmont Waterfront in Scottsdale, Arizona. This role focuses on exceptional service delivery and team leadership in luxury event settings, ensuring guest satisfaction and organizational standards are upheld. With opportunities for professional growth in a dynamic environment, this position encourages candidates who are organized and adept at multitasking.

Qualifications

• Minimum two years of Event Leadership or Serving experience in a luxury environment.
• Completion of Level 1 or 2 First Aid course is an asset.
• Ability to handle multiple tasks in a dynamic environment.

Responsibilities

• Supervises floor activity and maintains high service standards.
• Conducts performance management and oversees food & beverage functions.
• Ensures targets for guest satisfaction and departmental productivity are met.

Skills

Leadership

Communication

Organization

Problem-solving

Education

Post-Secondary Degree in Hospitality or Food and Beverage Management

Tools

Microsoft Office

Sales & Catering Opera

Job description

Summary of Responsibilities:
Engaging service, delicious cuisine, and distinctive surroundings make every special event at Fairmont Waterfront a truly memorable affair. Your attention to detail and excellent communication skills as Event Supervisor will empower your team to deliver exceptional service to guests of our group functions.

• Maintains, enforces, and enhances the Fairmont’s Service Promises and standards as identified by Fairmont Hotels and Resorts Food & Beverage Standards Manual with respect to product and delivery, acting as a role model for exceptional performance.
• Maintains a high level of professionalism in all aspects of job performance, assuming at all times a positive, helpful, and supportive attitude towards every guest and colleague.
• Supervises floor activity, and leads by example.
• Maintains strong communication lines with the Event Managers and other Departments within the Hotel.
• Fully adopts and promotes all Company Health & Safety and Sustainability policies and procedures to ensure a safe and responsible work environment.
• Ensures targets are met and exceeded towards Meeting Planner Voice of Guest Survey Satisfaction, departmental productivity goals, and Colleague Engagement opportunities.
• Conducts on and off floor Performance Management including colleague performance reviews.
• Oversees and assists with Event Food & Beverage functions, giving direction and training to service staff.
• Creates a liaison between Kitchen leaders/colleagues, Event colleagues, and Convenors of a given function.
• Monitors Event Porters and Servers to ensure all work is completed as required and specified on the function contracts.
• Assists the Event Managers as required in office work (billing, liquor consumption, scheduling, staff assignment, conducting performance reviews, etc.) and other duties delegated by the Event Managers.
• Ensures all Event equipment is maintained in perfect working condition.
• Performs Server/Porter/Bartending/Cashiering duties as required.
• Will be required to open or close the Banquet floor as business levels dictate.
• Performs other related duties as assigned.

Qualifications:

• Post-Secondary Degree in Hospitality or Food and Beverage Management (asset).
• Minimum two years of Event Leadership or Serving experience in a Luxury Event/Conference operation comparable to Fairmont Waterfront.
• Strong leadership qualities and excellent communication skills.
• Ability to delegate tasks and facilitate completion, encouraging colleagues with positive motivation.
• Completion of Level 1 or 2 First Aid course (asset).
• Highly organized with the ability to handle multiple tasks and maintain composure in a dynamic environment.
• Effective at handling concerns, anticipating, preventing, identifying, and problem-solving when necessary.
• Working knowledge of Microsoft Office, Sales & Catering Opera.
• Able to lift/move heavy objects.
• Flexible working hours and availability for various shifts full-time.

Additional Information:

Canadian work authorization.

Diversity & Inclusion:We are committed to attracting, recruiting, and promoting diverse talent.

Why work for Accor?
We support your growth and learning, and you can find a role that matches your personality. Join us to explore limitless possibilities in hospitality. Discover more at https://careers.accor.com/.

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