Event Staff Smokies Stadium

Reimagined Parking; Knoxville (TN); On-site; USD 10,000 - 60,000; Part time

Job summary

Reimagined Parking is seeking Event Staff for Smokies Stadium to ensure a seamless experience for event attendees. Responsibilities include assisting with payment processes, handling customer inquiries, and managing operational tasks during events. Ideal candidates should have strong customer service skills and a high school diploma. Join us for a rewarding opportunity in a dynamic environment!

Benefits

401(k) Plan with employer match

Sick Time Off based on state laws

Employee Assistance Program

Qualifications

• Strong command of the English language and friendly demeanor.
• Basic knowledge of parking equipment such as Pay Stations.
• Entry-level position with responsibilities including customer interaction.

Responsibilities

• Assist customers with payment inquiries and manage complaints.
• Process parking fees and maintain accurate records.
• Prepare shift reports and ensure cleanliness of the parking area.

Skills

Customer Service Experience

English Language Proficiency

Communication Skills

Education

High School Diploma or GED

Tools

Desk/Handheld POS Parking Equipment

Job description

Join to apply for the Event Staff Smokies Stadium role at Reimagined Parking

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Join to apply for the Event Staff Smokies Stadium role at Reimagined Parking

This range is provided by Reimagined Parking. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$10.00/hr - $12.00/hr

Application Deadline: 24 June 2025

Department: Operations - Field(OPS001)

Employment Type: Part Time

Location: R63-38_501 E Summit Hill Dr

Reporting To: Location Manager

Compensation: $10.00 - $12.00 / hour

Description

Position: Event Staff Smokies Stadium

Location: Smokies Stadium

Address: 401 W Summit Hill Dr

Shift: Shifts will vary

Pay rate: $10 - $12/hr

As Event Staff, you will play a vital role in ensuring a seamless and positive experience for customers using parking facilities during events. Your primary responsibilities will include assisting customers with payment inquiries, managing challenging customer interactions, and facilitating the parking process. Your commitment to exceptional service will guide your actions as you address customer concerns within the established site policies. You will engage with customers during entry and exit procedures, process parking fees, and accurately document passes issued in the logbook. Additionally, you will contribute to operational efficiency by preparing shift reports, sorting tickets, and managing shift bank deposits.

Key Responsibilities

• Assisting customers who are unsure of how to pay for their parking
• Dealing with irate customers and solving issues to the best of their ability within the policy and framework set out for the site (Service is priority)
• Assist customers with the overall in/out process of parking
• Process tickets and collect parking fees (cash, POS and validations) documents passes created in logbook (visitor passes, validations, and event tickets)
• Prepare shift reports and ticket sorting
• Prepare shift bank deposit
• Identify and report parking equipment deficiencies and safety concerns to direct supervisor
• Litter pick up and now shoveling/salting (as required)
• Other duties assigned
• Responsible for maintaining and operating equipment belonging to Reimagined or the Property manager during their shift
• Responsible for the collection of cash and front line revenues
• Control all lot revenues and record keeping as it relates to work performed
• Interacts face to face with our customers
• Must ensure that the site at which the individual is working is kept clean, neat, and free of any obstacles in accordance with the requirements of that site
• Control of all tools and equipment required to perform his/her duties
• Must be organized
• Make suggestions and recommendations relating to the way various jobs are performed
• Consults with his/her supervisor or manager regarding items of relevance to the parking operation
• Revenue control sheets as mandated by management or the property manager for both automated and non-automated locations must be balanced
• Each employee is required to log all the issues/events in the log book, and bring them to the attention of his/her direct supervisor
• In problem situations, in order to achieve a resolution through his dealings, with the customers and his/her supervisors or manager
• Act as a front line employee which is considered an extremely important function of this position
• Uniforms with company logo or crest must be worn when on duty in a neat and well groomed manner. Appearance is representative of the company
• Responsible for prioritization of various jobs with his/her supervisors/manager
• Responsible for tracking levels of stocks as well as supplies
  
  

Skills, Knowledge and Expertise

• Strong command of the English language be friendly, even-tempered, cooperative, able to work independently and be able to communicate effectively
• Basic knowledge of the parking equipment used at the site; Pay Stations, Ticket Dispensers, Exit Readers, Gate Machines
• Basic knowledge of both desk/handheld POS parking equipment used at the site
• High School Diploma or GED required
• Basic Technical Education
• Customer Service Experience required
• Parking related Experience
  
  

Benefits

Join our team and enjoy an outstanding benefits package, including:

(Full Time Only)

Generous Paid Time Off: Enjoy 10 days of paid time off, plus 8 paid holidays, so you can rest and recharge.

Comprehensive Health Plans: Access top-notch Medical, Dental, and Vision coverage for you and your family.

Life and Disability Insurance: Company paid basic life and Short-Term Disability to secure your future with essential protection for you and additional options for your loved ones.

401(k) Plan: Benefit from a generous employer match with immediate vesting to help you save for retirement.

Employee Assistance Program: Access behavioral Health Care to assist with personal needs for you and your family members.

Parental and Caregiver Leave: Enjoy time off to support your growing family or care for loved ones.

(Part Time)

401(k) Plan: Benefit from a generous employer match with immediate vesting to help you save for retirement.

Sick Time Off: Prioritize your health and well-being with paid sick leave based on state laws and regulations.

Employee Assistance Program: Access behavioral Health Care to assist with personal needs for you and your family members.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Writing/Editing

• Industries

  Broadcast Media Production and Distribution

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