Event Staff | Part-Time |Ryan Center and Boss Ice Arena

Spectra; Kingston (RI); On-site; USD 10,000 - 60,000; Part time

Job summary

A leading venue management company in Kingston is seeking a Customer Service Representative to assist patrons at events. Responsibilities include ticket scanning, providing directions, and maintaining building policies. The ideal candidate has good communication skills and a positive attitude, with hours primarily during nights and weekends. This is a part-time, ongoing role offering hourly pay between $15 to $17.

Benefits

401(k) savings plan

401(k) matching

Qualifications

• Previous experience in a customer service-related position is preferred.
• Strong customer service skills.
• Ability to work irregular hours, primarily nights and weekends.

Responsibilities

• Take and scan tickets.
• Assist patrons in finding their seats.
• Monitor and maintain surveillance of assigned areas.

Skills

Customer service skills

Good written and verbal communication

Ability to work with minimal supervision

Positive attitude

Job description

Overview

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Position Summary

As a valuable member of the Ryan Center team, you will provide customer service to patrons attending all sports & entertainment events held in the Ryan Center, Boss Ice Arena and applicable events at Meade Stadium.

This role will pay an hourly wage of $15 to $17.

PT roles: Benefits: 401(k) savings plan and 401(k) matching.

EVERGREEN ROLE: Applications are accepted on an ongoing basis; there is no application deadline.

About the Venue

The Ryan Center is a $54 million multi-purpose venue that hosts URI Men’s and Women’s Basketball games, family entertainment, concerts, trade shows, conventions and other community events. Some notable events that have come through the Ryan Center in recent years include: Bill Nye, Stephen Colbert, AEW, The Kid Laroi, Death Cab for Cutie, Brett Eldredge, Migos, Khalid, and John Mulaney.

Responsibilities

• Taking and scanning tickets
• Assisting patrons in finding their seats
• Providing patrons directions within the facilities
• Monitoring and maintaining surveillance of doorways, entrances, exits or other areas as assigned
• Clearly explaining building policies and procedures to patrons

Qualifications

• Previous experience in a customer service-related position is preferred, but not required.
• A winning, do what it takes, attitude
• Ability to work with minimal supervision
• Strong customer service skills
• Good written, verbal, and interpersonal skills required; ability to interact with all levels of staff including management
• Ability to work irregular hours primarily night and weekends
• Professional presentation, appearance and work ethic

Strengthened by our Differences

United to Make a Difference. At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens ourpeople, improves ourservice, and raises ourexcellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis ("protected class") including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.