Event Staff | Part-Time |Ryan Center and Boss Ice Arena

Spectra; Kingston (RI); On-site; USD 10,000 - 60,000; Part time

Job summary

Join a leading venue management team as a part-time customer service representative at the Ryan Center. You'll assist patrons during various events, ensuring a smooth experience. This role offers flexible hours, a supportive team, and benefits like a 401(k) plan.

Benefits

401(k) savings plan

401(k) matching

Qualifications

• Previous experience in a customer service-related position is preferred.
• Ability to work irregular hours, primarily nights and weekends.

Responsibilities

• Taking and scanning tickets.
• Assisting patrons in finding their seats.
• Monitoring and maintaining surveillance of doorways.

Skills

Customer Service

Communication

Positive Attitude

Job description

Oak View Group

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Position Summary

As a valuable member of the Ryan Center team, you will provide customer service to patrons attending all sports & entertainment events held in the Ryan Center, Boss Ice Arena, and applicable events at Meade Stadium.

This role will pay an hourly wage of $15 to $17.

Part-Time roles include benefits such as a 401(k) savings plan and 401(k) matching.

Note: Applications are accepted on an ongoing basis; there is no application deadline.

About the Venue

The Ryan Center is a $54 million multi-purpose venue hosting URI Men’s and Women’s Basketball games, family entertainment, concerts, trade shows, conventions, and other community events. Notable recent events include: Bill Nye, Stephen Colbert, AEW, The Kid Laroi, Death Cab for Cutie, Brett Eldredge, Migos, Khalid, and John Mulaney.

Responsibilities

1. Taking and scanning tickets
2. Assisting patrons in finding their seats
3. Providing patrons directions within the facilities
4. Monitoring and maintaining surveillance of doorways, entrances, exits, or other areas as assigned
5. Clearly explaining building policies and procedures to patrons

Qualifications

• Previous experience in a customer service-related position is preferred but not required
• A positive, proactive attitude
• Ability to work with minimal supervision
• Strong customer service skills
• Good written, verbal, and interpersonal communication skills; ability to interact with all levels of staff including management
• Ability to work irregular hours, primarily nights and weekends
• Professional presentation, appearance, and work ethic

Our Commitment

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team. We believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. We are committed to creating environments that reflect and celebrate the diverse communities we serve and operate in, and we actively seek to amplify voices from all backgrounds.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We do not discriminate against employees or applicants based on legally protected classes, including but not limited to veteran status, race, color, religion, sex, national origin, age, disability, genetic information, or other protected categories under federal, state, or local law.