Event Staff

PRO EM National Event Services; Phoenix (AZ); On-site; USD 22,000 - 25,000; Part time

Job summary

PRO EM National Event Services is seeking Event Staff for Parking Attendants and Guest Service Reps to support events in the Phoenix area. Responsibilities include screening guests, scanning tickets, and guiding attendees with professionalism.

This part-time seasonal role requires excellent customer service, reliability, and the ability to work nights and weekends outdoors in varying weather conditions. Training provided.

Qualifications

• Excellent customer service skills.
• Must be at least 18 years of age.
• Clean background with no felonies or misdemeanors.
• Must pass a pre-employment drug screening.
• Ability to work nights, weekends and holidays.
• Ability to stand 6–8 hours.
• Ability to work outside in extreme weather conditions.
• Ability to understand and apply policies and procedures.

Responsibilities

• Assist guests with entry into the event, which may include scanning tickets and verifying wristbands or badges.
• Welcome guests and provide helpful information or directions to enhance their experience.
• Conduct bag searches, wand or metal detector screenings, or ID verification.
• Ensure guest satisfaction and safety by enforcing event policies.
• Control access to VIP and restricted areas.
• Respond quickly to crowd situations and complete incident reports as needed.
• Report policy violations to supervisors.
• Learn and adhere to venue-specific policies and procedures.

Skills

Customer service

Communication

Team collaboration

Guest assistance

Tools

Metal detector

Job description

EVENT STAFF: Parking Attendants and Guest Service Reps.

This position is responsible for implementing policies and procedures for the satisfaction and safety of Guests while providing a superior guest experience. Responsibilities may include checking all bags entering the event for prohibited items, operating a walkthrough or handheld metal detector to screen Guests, verifying credentials to control access to restricted areas, and assisting guests in a professional and courteous manner. Depending upon your availability and the events scheduled, this position is Part-time and Seasonal and is primarily for events in the Phoenix Metro Area.

Responsibilities

• Assist Guests with entry into the event: may collect and/or scan tickets, verify wristbands and badges, or direct Guests coming in and out of the event.
• Welcome Guests to events and provide them with helpful information or directions that will enhance their experience.
• Follow proper screening procedures for all guests by conducting bag searches, hand wand or metal detector screenings, or ID verification.
• Ensure Guest satisfaction and safety by preventing prohibited items from entering the event and enforcing event policies.
• Control and monitor access to VIP and restricted areas.
• Respond quickly to potential crowd control issues, investigate incidents, and complete incident reports on a timely basis.
• Report actual/suspected violations of event policies, procedures, rules or regulations to Command or designated Supervisor.
• Learn and adhere to the policies, procedures and regulations of different venues, facilities, and events.

Requirements

• Excellent customer service skills.
• Must be at least 18 years of age.
• Must have a clean background with no felonies or misdemeanors!
• Must to pass a pre-employment drug screening.
• Ability to work nights, weekends, and holidays.
• Ability to collaborate effectively with others to produce results.
• Ability to communicate effectively with others both verbally and in writing.
• Ability to to stand 6 to 8 hours.
• Ability to work outside in extreme weather conditions.
• Ability to comprehend numerous policies, procedures, and concepts and to respond using good judgment and discretion based on general and client-specific policies.
• Ability to maintain accurate records and complete incident reports.
• Ability to react appropriately in emergency situations.

Starting pay $16.00 - $18.00/hr