Event Staff

dpacnc; Durham (NC); On-site; USD 16,531 - 22,041; Part time

Job summary

DPAC in Durham, NC is hiring part-time Event Staff to help welcome guests, verify tickets, and guide attendees during live performances. You will assist with entry procedures, seating guidance, and general guest services while maintaining a safe, orderly environment throughout the venue.

The role emphasizes customer service, adaptability, and following venue protocols. Shifts include evenings, weekends, and holidays, with mandatory orientation in August.

Qualifications

• Customer-focused and welcoming demeanor.
• Ability to follow venue safety and security procedures.
• Clear communication with guests and team members.

Responsibilities

• Provide exceptional customer service at all entry points and throughout the venue.
• Assist with guest entry, ticket verification, and wayfinding.
• Support crowd management and monitor for safety.
• Assist with event operations as needed across the venue.

Skills

Customer service

Communication

Adaptability

Safety procedures

Education

High school diploma or GED

Job description

Join our DPAC team this coming August as Event Staff, where you’ll play a crucial role in creating a welcoming, safe, and enjoyable experience for guests attending a variety of live events and performances. As an Event Staff team member, you will assist with guest entry, ticket verification, venue navigation, crowd management, and general guest services throughout the facility. This role combines customer service, safety awareness, and event operations, making it an excellent opportunity for individuals who enjoy working with people in a fast-paced environment.

What you’ll do

• Customer Service Approach: Provide exceptional customer service with a friendly, welcoming, and professional attitude while interacting with guests throughout the venue.
• Guest Entry and Admission Support: Assist with guest entry procedures and support guest screening processes, scanning printed and mobile tickets, monitoring designated entry points, and helping to ensure an efficient arrival process.
• Guidance and Assistance: Answer guest questions and provide directions regarding seating locations, venue amenities, event schedules, accessibility services, and other event-related information.
• Safety and Security Support: Help maintain a safe and secure environment by monitoring designated areas, observing guest activity, and following established safety and security procedures.
• Crowd Management: Monitor guest flow in entryways, lobbies, concourses, and seating areas while assisting with crowd control and maintaining an orderly environment.
• Event Operations Support: Redeploy to various locations throughout the venue as needed to assist with guest services, seating support, lobby operations, or other event-related needs.

What you’ll bring

• Customer-Focused Mindset: A positive attitude and genuine desire to provide outstanding service and assistance to guests.
• Proactive Approach: Ability to anticipate guest needs, recognize opportunities to assist, and respond with professionalism and courtesy.
• Adherence to Protocols: Commitment to following all venue, safety, security, and operational procedures.
• Strong Communication Skills: Ability to communicate clearly and effectively with guests, team members, and supervisors.
• Adaptability: Comfortable working in different areas of the venue and taking on a variety of responsibilities as event needs change.

Physical Requirements

• Ability to perform duties both indoors and outdoors in a variety of weather conditions.
• Possess effective vision and communication skills through speech and listening.
• Ability to stand, walk, and climb stairs for extended periods throughout a shift.
• Ability to work in a variety of event environments, including heights, darkened corridors, loud noise, flashing lights, and haze effects.

Additional Requirements

• Available for flexible hours year-round, including evenings, weekends, and holidays.
• This is a part-time position with shifts scheduled based on event needs.
• High school diploma or GED.
• Reliable transportation to Durham, NC.
• Access to a mobile device, tablet, or computer for work-related communication.
• Must be at least 18 years old.
• Legally authorized to work in the United States.

Additional Information

• All Event Staff are cross-trained in ushering, ticket taking, and guest screening. Employees may indicate a preferred assignment area; however, position assignments are based on event staffing needs.
• Please note: Event Staff Orientation & Training in August is mandatory for all new hires and must be completed prior to starting work at DPAC.
• Employment with DPAC is contingent upon successful completion of a criminal background check, where permitted by law. Authorization for the background check will be requested following a conditional offer of employment.