Event Services Technician - Audio Visual, Event Technology

Pinnacle Live; San Diego (CA); On-site; Full time

Job summary

A leading company in the AV industry is seeking an Event Services Technician to assist with operations in a hospitality setting. This role requires strong technical skills, excellent customer service, and the ability to manage event setups and technology. The ideal candidate will have a high school diploma and experience in the audio-visual or hospitality industry. Join a dynamic team that values diversity and inclusion while delivering memorable live event experiences.

Qualifications

• Experience in audio-visual or hospitality industry preferred.
• Proficiency with computer hardware, software, and networking.

Responsibilities

• Assist with floor operations, including setup and technology management.
• Deliver exceptional customer service to guests and clients.
• Maintain ongoing communication with clients for successful events.

Skills

Strong technical aptitude

Excellent interpersonal communication

Organizational skills

Customer service commitment

Education

High School diploma or equivalent

Tools

Computer hardware

Computer software

Networking

Job description

Event Services Technician

$24-27/hr.

Company Overview

Pinnacle Live is a premium, in-house AV partner that elevates live event expectations for venues and clients demanding excellence. We deliver bespoke AV solutions for in-person, virtual, and hybrid meetings and events. Our success relies on dedicated, determined people working behind the scenes to create memorable experiences. We empower our team to tackle tough challenges and deliver unforgettable hospitality and live event experiences.

Job Summary

The Event Service Technician assists with floor operations, including setup, strike, and technology management in a hotel or hospitality setting. The role emphasizes delivering exceptional customer service to guests and clients. Business hours vary; extended hours and weekends are required. Less than 5% travel outside the assigned region is anticipated.

Essential Functions

1. Ensure all event setups and strikes adhere to Company SOPs.
2. Greet guests/clients and provide clear equipment operation instructions.
3. Maintain ongoing communication with clients to ensure successful events.
4. Follow through on all client requests.
5. Identify opportunities to enhance client events.
6. Maintain accurate event information in company systems.
7. Review invoices with clients and obtain signatures.
8. Comply with security and safety measures; monitor inventory and equipment for theft or damage.
9. Ensure all inventory is functional and in good condition.
10. Report any lost, stolen, or damaged equipment immediately.
11. Keep company areas clean, organized, and up to standards.
12. Continuously improve technical skills in audio, video, staging, and networking.
13. Follow all company policies and procedures.
14. Perform other duties as assigned.

Education & Experience

• High School diploma or equivalent.
• Experience in audio-visual or hospitality industry preferred.
• Proficiency with computer hardware, software, and networking.

Required Skills & Knowledge

• Strong technical aptitude.
• Good knowledge of computer hardware and software.
• Ability to plan and prioritize tasks.
• Excellent interpersonal, verbal, and written communication skills.
• Organizational skills and attention to detail.
• Team-oriented mindset.
• Commitment to superior customer service.
• Professional appearance.

Reasonable accommodations may be made for individuals with disabilities to perform essential functions.

Pinnacle Live is an E-Verify and Equal Employment Opportunity Employer

We are committed to fostering a diverse, inclusive, and respectful environment that values all contributions and identities. We actively promote diversity, equity, inclusion, and belonging among our team members, clients, and partners.