Event Services Manager - Hilton Baltimore Inner Harbor

Hilton; Baltimore (MD); On-site; USD 75,000 - 95,000; Full time

Benefits offered by this job

Incredible travel perks

ESPP employee stock purchase

Paid parental leave

PTO

Health & welfare benefits

Retirement plans

Job summary

Hilton in Baltimore is seeking an Event Services Manager to lead all aspects of on-site event planning and execution, ensuring memorable guest experiences.

You'll coordinate from sales handoffs to service delivery, build strong client relationships, identify revenue opportunities, coach the events team, and support site visits and pre-event meetings to shape tailored event solutions.

Qualifications

• Experience in event planning and execution.
• Excellent client communication and relationship management.
• Ability to lead and coach a team to deliver high-level service.

Responsibilities

• Manage event documentation and seamless handoffs from Sales to service.
• Identify upsell opportunities to increase contract value.
• Build and maintain client relationships throughout the event lifecycle.
• Guide team performance with direction and feedback.
• Participate in client site visits and pre-event meetings to shape event solutions.
• Resolve guest concerns calmly and efficiently under pressure.

Skills

Event planning

Client relations

Upselling

Team leadership

Sales collaboration

Job description

Job Description

Picture yourself brightening someone's day. When you join our Hotels team, that's exactly what you'll do every time you come to work! As an Event Services Manager, you're not just operating the Convention Floor overseeing all aspects of event planning and execution - you're spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Responsibilities

Here's what you'll do during a typical day:

• Execute high-quality events: Manage event documentation, facilitate seamless transitions from Sales to service, and serve as the primary client contact on property to ensure smooth execution, proactive issue resolution, and an exceptional event experience
• Maximize revenue opportunities: Identify upsell opportunities and recommend enhancements to increase contract value and elevate the guest experience
• Build client relationships: Establish and maintain strong communication with clients throughout the event lifecycle to manage expectations, ensure satisfaction, and drive repeat business
• Guide team performance: Communicate client requirements, provide direction, and offer feedback and coaching to ensure consistent, high-level service
• Support the sales process: Participate in client site visits and pre-event meetings; demonstrate product knowledge and assist in shaping event solutions that align with client needs
• Solve problems in real time: Apply sound judgment to resolve guest concerns, negotiate service adjustments, and address issues calmly and efficiently under pressure

Qualifications

What It Takes to Make the Stay

At Hilton, Our Core Values Define What It Takes To Succeed Here And Guide The Qualities We Look For In Every Team Member

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

About Us

Join an Award-Winning Workplace Culture

At Hilton, we don't just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we've welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World's Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we're setting new standards for the future of travel.

Whether you're starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog to see why we're more than a great place to stay—we're a great place to work.

About The Team

How We'll Help You Thrive

Benefits

• Incredible travel perks - Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program
• Own a piece of Hilton - Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
• Paid parental leave - Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
• Personalized caregiving support - Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
• Crisis concierge - In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
• Mental health resources - Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP)
• Generous paid time off (PTO) - Recharge, relax, and take time for what matters most
• Health & welfare benefits - From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered
• Financial security for your future - Our retirement plans make it easier to save for what's next
• Benefits availability may vary depending on Team Member's location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.