Event Services Manager - Grand Wailea, A Waldorf Astoria Resort

Hilton Worldwide, Inc.; Mission (KS); On-site; USD 60,000 - 80,000; Full time

Job summary

Join a prestigious resort as an Event Services Manager, where you'll create unforgettable experiences for guests. This role involves overseeing event execution, enhancing guest satisfaction, and maximizing revenue opportunities. You'll work in a vibrant environment that values hospitality and teamwork, ensuring every event is a success. If you have a passion for event planning and exceptional customer service, this is your chance to thrive in a renowned hospitality setting.

Benefits

Diverse work environment

Growth opportunities

Wellbeing programs

Exceptional guest experiences

Qualifications

• Minimum of 1 year of hospitality management experience.
• Knowledge of event execution and client communication.

Responsibilities

• Oversee event execution and enhance guest experience.
• Act as liaison between hotel departments and clients.
• Maximize revenues through upselling and planning.

Skills

Hospitality Management

Event Planning

Customer Service

Conflict Resolution

Sales Skills

Education

Relevant Degree or Certifications (e.g., CMP, CPCE)

Tools

Delphi.fdc

Job description

Job Description - Event Services Manager - Grand Wailea, A Waldorf Astoria Resort (HOT0BLQY)

Job Number:

HOT0BLQY

Work Locations

: Grand Wailea Resort, 3850 Wailea Alanui Drive, Wailea, 96753

The gorgeous Waldorf Astoria Resort in Maui, Grand Wailea, is looking for an Event Services Manager to join the Banquet team!

Located on 40 acres of lush tropical gardens, this Forbes 4-Star, AAA 4-Diamond property is consistently ranked among the world's best resorts with 780 rooms, 100,000 square feet of banquet space, and 7 food and beverage outlets, including 3 restaurants, 3 bars, a cafe, and in-room dining.

At Waldorf Astoria, we create unforgettable experiences for our guests, meaningful opportunities for our Team Members, and a positive impact in our community.

• Shift: Various – must be available on weekdays, weekends, and holidays.
• Pay Rate: $27.00 per hour, based on experience and location.

What will I be doing?

As an Event Services Manager, you will oversee event execution between the hotel and the customer during meetings or events. You will act as a liaison, directing hotel departments in their roles for each event, aiming to enhance guest experience and secure future bookings. You will also maximize revenues through upselling and serve as the primary contact for on-site event planning.

Your essential functions include:

• Providing direction and supervision during event execution.
• Serving proactively as the on-site contact for group and catering clients.
• Organizing, planning, and prioritizing duties with clear goals.
• Communicating effectively with clients and team members via various channels.
• Demonstrating knowledge of systems, products, and processes.
• Resolving conflicts, negotiating, and handling complaints.
• Selling and influencing internal and external clients.
• Making decisions and solving problems efficiently.
• Ensuring high-quality service through communication, guidance, and coaching.
• Participating in site inspections and supporting sales efforts.
• Performing other duties as needed.

What are we looking for?

- Minimum of 1 year of hospitality management experience.

Preferred qualifications include:

• Knowledge of Delphi.fdc property management system.
• Experience in revenue management or similar analytical roles.
• Relevant degree or certifications (e.g., CMP, CPCE).

We value the Hilton Values: Hospitality, Integrity, Leadership, Teamwork, Ownership, and the sense of Now. Additionally, attributes like Quality, Productivity, and Customer Focus are essential.

What will it be like to work for Hilton?

Hilton offers a diverse environment with opportunities for growth, renowned for exceptional guest experiences, and a commitment to our Team Members' wellbeing through various benefits and programs.