Event Services Manager - DoubleTree by Hilton Hotel Washington DC -and Crystal City and Embassy[...]

Hilton Worldwide, Inc.; Virginia; On-site; USD 40,000 - 70,000; Full time

Job summary

Join a leading global hospitality company as an Event Services Manager, where you will play a pivotal role in executing memorable events. This position involves acting as a liaison between clients and the hotel, ensuring seamless communication and coordination among departments. You will maximize revenue through effective upselling and provide exceptional service to guests. With a commitment to diversity and inclusion, this innovative firm offers a supportive environment where you can thrive. If you have a passion for hospitality and a knack for event planning, this is the perfect opportunity to make a significant impact in the industry.

Benefits

Go Hilton travel program

Employee stock purchase program

Maternity and parental leave

Debt-Free Education

Flexible shifts

Comprehensive Health Insurance

Mental health resources

Best-in-Class Paid Time Off

401K plan with company match

Qualifications

• 1 year of hospitality-related experience at manager level.
• Knowledge of hotel property management systems is advantageous.

Responsibilities

• Direct event execution between the hotel and customers.
• Serve as the primary contact for event planners on-site.
• Resolve conflicts and negotiate effectively during events.

Skills

Hospitality Management

Event Planning

Conflict Resolution

Customer Service

Revenue Management

Education

Degree in Business Development

Relevant Certifications (CMP, CPCE)

Tools

Delphi.fdc

Job description

Job Description - Event Services Manager - DoubleTree by Hilton Hotel Washington DC and Crystal City and Embassy Suites by Hilton Crystal City National Airport (HOT0BBYR)

Job Number:

HOT0BBYR

Work Locations:

DoubleTree Crystal City 300 Army Navy Drive Arlington 22202-2891

DoubleTree by Hilton Hotel Washington DC and Crystal City and Embassy Suites by Hilton Crystal City National Airport is looking for their next Event Services Manager to join their Events team.

As Event Services Manager, you will be responsible for event execution between the hotel and the customer during the meeting or event.

What are the benefits of working for Hilton?
Hilton is proud to support the mental and physical wellbeing of all Team Members so they can thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:

• Go Hilton travel program: 100 nights of discounted travel
• Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount!
• Maternity and parental leave, including 12 weeks of paid leave for birthing parents and four weeks of paid leave for eligible Team Members, including partners and adoptive parents
• Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including college degrees and professional certifications
• Flexible shifts and days off
• Comprehensive Health Insurance coverage for you and your family, including Telemedicine and at-home care via AmazonCare
• Mental health resources including free counseling through our Employee Assistance Program
• Best-in-Class Paid Time Off (PTO)
• 401K plan and company match to help save for your retirement

What will I be doing?

As Event Service Manager, you will be responsible for event execution between the hotel and the customer during the meeting or event. You will act as a liaison between the customer and the hotel by directing each department within the hotel as to their specific role in the on-site event. Successful achievement of this goal will ultimately result in a major contribution to the re-booking of the business for future dates. You will maximize revenues through effective up-selling of products and services and serve as the event planner's primary contact during the event on property.

Specifically, your essential functions will be to perform the following tasks to the highest standards:

1. Provide direction and supervision to affected departments and team members during the execution of meetings and/or events.
2. Directly serve on-site group and catering customers in a proactive manner.
3. Organize, plan, and prioritize your duties by developing plans and goals.
4. Communicate timely with internal and external clients via telephone, email, written documents, or in person.
5. Demonstrate knowledge of job systems, products, booking systems, and processes.
6. Resolve conflicts and negotiate with others while handling complaints, settling disputes, and resolving grievances.
7. Sell and influence both internal and external clients.
8. Make decisions and solve problems by analyzing and evaluating issues to determine the best solution.
9. Ensure high-quality service by communicating and assisting others to understand guest needs, providing direction, guidance, feedback, and individual coaching when needed.
10. Participate in customer site inspections and assist with the sales process as necessary.
11. Other duties as necessary based on business needs.
12. Regular attendance.

What are we looking for?

Minimum Years of Experience: one (1) year of hospitality-related experience at manager level.

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Knowledge of hotel property management systems (Delphi.fdc)
• Significant experience in revenue management or a similar analytical role
• Relevant degree in business development or other relevant business field from an academic institution (CMP, CPCE)

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline.

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Customer Focus

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. Our amazing Team Members are at the heart of it all!