Event Services Concierge - Audio Visual, Event Technology

Pinnacle Live; Austin (TX); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

PTO and holidays

401k with match

Health/vision/dental insurance

Job summary

Pinnacle Live is seeking an Event Services Concierge to serve as the primary customer service representative for event planners, attendees, and hotel partners. You will ensure AV and networking setups are ready, troubleshoot issues, and maintain clear communication throughout the event lifecycle.

The role emphasizes strong customer service, coordination with sales, and hands-on support for on-site event tech in a fast-paced hospitality environment.

Qualifications

• High school graduate or equivalent.
• 1–2 years' experience with audio visual and/or hospitality industry preferred.
• 1 year prior customer service experience, preferably in hospitality.
• General computer proficiency and willingness to learn new platforms.

Responsibilities

• Check meeting rooms prior to events to ensure equipment and networking information is set as needed.
• Greet clients before event begin and ensure client satisfaction with all Pinnacle Live equipment and all networking needs.
• Maintain accurate client event information within the Company's business systems.
• Coordinate with Sales Managers to ensure all on-site additions and changes are properly documented.
• Review daily invoices with client and obtain client's signature on invoice(s).
• Provide continued communication with client throughout the duration of their event.
• Provide basic troubleshooting of networking and AV equipment and engage technical staff when necessary.
• Maintain regular communication with technical staff regarding client needs.
• Assist technical staff in the set and striking of AV equipment when time permits and as necessary.
• Ensure any lost/stolen/damaged equipment is reported to management.
• Keep company areas clean, organized, and up to company standards.
• Continue to enhance and improve technical skills in audio, video/data, staging, and networking.

Skills

Customer service

Computer skills

Planning ability

Interpersonal skills

Communication

Organizational skills

Team player

Professional appearance

Education

High School Diploma

Job description

Description

Event Services Concierge

Company Overview

Pinnacle Live is a premium, in-house AV and event production company operating at premier hotels and resorts across North America. We exist to Elevate Experiences - combining cutting-edge production with a deeply human touch, holding ourselves to a standard where exceptional is the baseline. We're guided by three core values: Excellence is our attitude. Innovation is our mindset. Our people make the difference. If you show up prepared, take ownership of your craft, and want to grow alongside a team that holds itself to high standards, we'd love to meet you.

Pinnacle Live is an equal opportunity employer committed to building a diverse, equitable, and inclusive workplace where every team member can thrive.

Job Summary

The Event Services Concierge is the primary customer service representative of Pinnacle Live to event planners and attendees, as well as hotel partners. The Event Technology Concierge will be available prior to the event kick off, during and at wrap up to eliminate the need for clients and hotel partners to ensure equipment and room setups are functioning as expected and proactively troubleshoot any necessary issues.

Essential Functions

• Check meeting rooms prior to events to ensure equipment and networking information is set as needed
• Greet clients before event begin and ensure client satisfaction with all Pinnacle Live equipment and all networking needs
• Maintain accurate client event information within the Company's business systems
• Coordinate with Sales Managers to ensure all on-site additions and changes are properly documented
• Review daily invoices with client and obtain client's signature on invoice(s)
• Provide continued communication with client throughout the duration of their event
• Provide basic troubleshooting of networking and AV equipment and engage technical staff when necessary
• Maintain regular communication with technical staff regarding client needs
• When time permits and as necessary assist technical staff in the set and striking of AV equipment
• Ensure any lost stolen or damaged equipment is immediately reported to management.
• Make sure all Company occupied areas are clean, organized, and up to Company standards
• Continually work toward enhancing and improving technical skills to include audio, video/data, staging and computer operation and networking.
• Comply with all Company policies and procedures
• Other duties as assigned.

Education & Experience

• High School Graduate or equivalent
• One to Two (1-2) years' experience with audio visual and/or hospitality industry preferred
• One (1) year prior customer service experience, preferably in a hospitality environment
• General computer proficiency and willingness to learn new platforms

Required Skills & Knowledge

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed herein are representative of the knowledge, skill, and/or ability required.

• Strong customer service skills
• Good working knowledge of computer hardware and software
• Planning ability; able to plan prioritize
• Strong interpersonal skills
• Excellent verbal and written communication skills
• Excellent organizational skills and attention to detail
• Strong team player orientation
• Commitment to best-in-class customer service for internal and external stakeholders
• Professional appearance

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Benefits

• Generous time off with PTO, holidays and sick/personal days
• 401k with a contribution match
• Insurances; health, vision, dental and more

Pinnacle Live is an E-verify and Equal Employment Opportunity Employer

Pinnacle Live is committed to welcoming, valuing, and supporting every person and their unique contributions. We are actively working to foster an environment where diversity, equity, inclusion, belonging, and mutual respect thrive. We recognize that diversity is intersectional, and that actively valuing diversity demands that we continually strive to establish a welcoming atmosphere for all.

Pinnacle Live welcomes, openly acknowledges, empowers, and celebrates the diversity of all our team members, clients, and partners, and affirms the identities and experiences of all our members. We strive to create an environment where we actively embrace all forms of diversity.