Event Services - Administrative Oversight Manager - Licensing and Training Compliance

Allied Universal Event Services; Town of Orchard Park (NY); On-site; USD 72,000 - 77,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) plan

Paid holidays, sick and personal days

Job summary

Allied Universal is seeking an Administrative Oversight Manager - Licensing and Training Compliance to lead licensing programs, deliver training, and manage audits across multiple states. The role ensures regulatory alignment, accurate records, and robust reporting to support operational excellence in Event Services.

The position requires experience in security licensure, strong data skills, and collaboration with branch leaders to sustain compliance and client satisfaction.

Qualifications

• Bachelor's degree or equivalent with relevant experience required.
• Experience in security licensing, credentialing, or regulatory compliance preferred.
• Proficiency in data analysis and reporting tools desired.

Responsibilities

• Oversee licensing and credentialing compliance programs across regional operations.
• Create, maintain, and distribute compliance, training, and reporting dashboards.
• Monitor training completion, licensing renewals, and regulatory requirements.
• Partner with HR, recruiting, and operations to improve processes and ensure client standards.

Skills

Licensing compliance

Training delivery

Auditing

Reporting

Multi-state oversight

Education

Bachelor's degree (Business Administration / HR / Criminal Justice / Education / Security Management / Event Management)

Associate degree + 3+ years experience

High school diploma + 4+ years compliance/ops/training experience

Tools

Excel

LMS

DOMO

Job description

Overview

Company Overview:

Kick off your exciting career in Event Security with Allied Universal® Event Services, the go-to leader in crowd management and event staffing. Dive into the action at sports stadiums, concerts, festivals, and convention centers, and thrive on the energy of being where it all happens. Join a lively team that services thousands of venues each year, ensuring safety and fun for everyone. Enjoy the perks of a flexible work schedule that fits your lifestyle—ideal for students, retirees, or anyone seeking a dynamic job. We offer job opportunities in event staff, security, and operations. Join our welcoming, collaborative, and innovative team, and benefit from a range of perks depending on your role and hours. At Allied Universal®, every day brings a new adventure. Ready to make your mark in the event industry? Join us and be part of the excitement!

Job Description

Allied Universal® Event Services, an Allied Universal® Company, is hiring an Administrative Oversight Manager - Licensing and Training Compliance. The Administrative Oversight Manager is responsible for overseeing licensing compliance, training compliance, operational audits, compliance reporting, and related administrative processes across the Event Services EASTRegion to include MO, AR, IN, TN, LA, FL, OH, MA, NY, MN, PA, VA, KY. This position serves as a key resource to operational leadership by ensuring employees meet licensing, training, contractual, and regulatory requirements while supporting operational excellence through reporting, auditing, and training initiatives.

The Administrative Oversight Manager will oversee security licensing programs, conduct compliance audits and personnel file reviews, deliver and coordinate training programs, monitor training and licensing compliance metrics, and support branch operations in maintaining compliance with company standards, client contracts, and applicable regulations. The ideal candidate will possess prior event security or security industry experience and a strong understanding of security officer licensing and training compliance requirements, including familiarity with licensing and compliance programs.

Salary of $72,000 - $77,000 per year

10 % bonus potential and auto allowance of $135/per pay period.

Responsibilities

Licensing & Compliance Oversight

• Oversee individual security licensing and credentialing compliance programs across Event Services regional operations.
• Monitor and report on branch-level licensing compliance through workforce tracking and reporting systems.
• Conduct personnel file reviews, licensing audits, and compliance inspections to ensure adherence to regulatory, contractual, and company requirements.
• Identify compliance deficiencies and partner with operational and functional leadership to develop and implement corrective action plans.
• Coordinate and maintain compliance documentation, audit records, and supporting reports.
• Support quarterly operational compliance reviews and submissions to corporate compliance teams.
• Participate in contract compliance reviews to ensure operational adherence to client requirements and service standards.
• Monitor regulatory and operational compliance trends and provide recommendations for process improvements.
• Track employee licensing renewals, training requirements, and credential expirations.
• Serve as a subject matter resource regarding licensing and compliance requirements across multiple jurisdictions.

Training Compliance & Delivery

• Deliver instructor-led onboarding, compliance, licensing, operational, and skills-based training programs.
• Conduct state licensing-related, and company-required training programs as applicable.
• Coordinate, track, and audit required training assignments, certifications, and regulatory compliance requirements.
• Monitor training completion metrics and follow up with branches regarding overdue or deficient training.
• Support implementation of company-wide training initiatives and compliance programs.
• Conduct refresher, remedial, and compliance-focused training as needed.
• Develop, update, and distribute training materials, job aids, and operational guidance documents.
• Support branch and operational leaders with training-related questions, compliance requirements, and best practices.
• Attend operational meetings to communicate training, licensing, and compliance metrics.
• Maintain training records and ensure all required documentation is properly retained and audit-ready.

Reporting & Administrative Oversight

• Create, maintain, and distribute compliance, licensing, training, and operational reports.
• Compile, analyze, and interpret data to support operational decision-making and compliance initiatives.
• Develop reporting tools and dashboards to improve visibility into compliance and training performance.
• Support branch startup activities and operational readiness initiatives.
• Assist with special events and operational projects requiring administrative, compliance, or training support.
• Partner with operations, compliance, training, recruiting, and HR teams to improve processes and service delivery.
• Develop and implement administrative procedures that improve operational effectiveness and compliance outcomes.
• Prepare executive-level summaries and compliance reports for operational leadership.

Qualifications

Education & Experience

Must possess one or more of the following:

• Bachelor's degree in Business Administration, Human Resources, Criminal Justice, Education, Security Management, Event Management, or a related field and a minimum of one (1) year of relevant experience; or
• Associate degree and a minimum of three (3) years of relevant experience; or
• High school diploma or equivalent and a minimum of four (4) years of experience in compliance, operations, training, security, event services, human resources, or a related field.

Required Experience

• Minimum of three (3) years of experience in the security industry, contract security, event security, or another regulated industry.
• Experience supporting or administering security officer licensing, credentialing, or regulatory compliance programs.
• Experience conducting audits, inspections, personnel file reviews, or compliance assessments.
• Experience facilitating training programs, conducting classroom instruction, or coordinating employee training initiatives.
• Experience preparing and analyzing reports using Microsoft Excel and other reporting platforms.

• Working knowledge of event security industry licensing and regulatory requirements.
• Experience managing multi-state licensing and compliance programs.
• Experience conducting personnel file audits, licensing audits, and corrective action follow-up.
• Experience supporting training compliance, training administration, and regulatory reporting.
• Experience within event services, contract security, hospitality, staffing, or other highly regulated industries.
• Experience with workforce management systems, learning management systems (LMS), DOMO, or compliance reporting platforms.
• Ability to become certified as a Qualifed Manager or Qualifed Agent with state licensing agencies in assigned territory

Knowledge, Skills & Abilities

• Strong knowledge of security industry compliance practices and licensing requirements.
• Ability to interpret and apply state licensing regulations, company policies, and contractual requirements.
• Strong organizational and administrative skills.
• Excellent verbal and written communication skills.
• Ability to compile, analyze, and interpret data and reports.
• Strong attention to detail and accuracy.
• Ability to manage multiple priorities and deadlines.
• Effective problem-solving and decision-making skills.
• Ability to conduct audits, inspections, and compliance reviews.
• Ability to present information and facilitate training programs to employees at all levels.
• Proficiency with Microsoft Office applications, including Excel, Word, PowerPoint, and Outlook.
• Ability to establish effective working relationships across multiple departments and locations.
• Ability to maintain confidentiality and exercise sound judgment.
• Willingness and ability to travel as needed to support branch compliance audits, inspections, and training activities.

BENEFITS:

• Medical, dental, vision, basic life, AD&D, and disability insurance
• Enrollment in our company’s 401(k)plan, subject to eligibility requirements
• Eight paid holidays annually, five sick days, and four personal days
• Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

Closing

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com