Event Services Regional Manager - Operations

Allied Universal; Austin (TX); In loco; USD 90.000 - 140.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical benefits

Paid holidays

Vacation accrual

Descrizione del lavoro

Allied Universal is hiring a Regional Manager - Operations to oversee event security and guest services across a designated region. You will lead branch operations, drive profitability, and ensure service excellence for multiple accounts.

The role requires strategic leadership, strong communications, and the ability to mentor managers while coordinating scheduling and compliance across locations. Travel up to 25% is expected.

Competenze

• Bachelor’s degree or higher in criminal justice, sales, marketing, business administration, or hospitality.
• Associate’s degree with at least 3 years of security management experience.
• High school diploma with at least 5 years of security management experience.
• Licensing requirements may be required by state/local laws.
• Minimum 7 years of general management experience in event security/guest services.
• Minimum 5 years in leadership delivering event and guest services to large multi-location customers.
• Strong customer service, communication, logistics, and analytical skills.
• Demonstrated ability to lead and manage under tight service delivery deadlines.

Mansioni

• Ensure first-class customer service while managing client relations and transitions of new accounts.
• Attend client, security, and corporate meetings impacting region operations and finances.
• Conduct compliance assessments of branches and accounts, including administration and supervision.
• Disseminate and align policies with event-based industry standards.
• Act as ambassador between Allied Universal Event Services and clients.
• Maintain communication with Sr. Regional Director on client issues, staffing, and budgets.
• Identify and mentor potential candidates for managerial roles.
• Oversee staffing using scheduling tools (ABI/WinTeam) for timely orders.
• Foster relationships with HR/Recruiting/Training for labor resources.
• Audit branches to meet budgetary and fiscal goals; drive profitability.
• Lead core event security operations and address payroll, billing, recruiting, and service issues.
• Build a positive culture of goal-oriented teams.
• Implement ongoing compliance programs across the region.
• Direct and manage regional profitability and cost controls.

Conoscenze

Strong customer service

Outstanding oral and written comms

Detailed logistical skills

Organizational and prioritization

Independent judgment and discretion

Microsoft Office proficiency

ABI system management

Formazione

Bachelor’s Degree in criminal justice, sales, marketing, business administration, or hospitality

Associate’s Degree with 3+ years security management

High school diploma with 5+ years security management

Strumenti

ABI system management

Microsoft Office

Descrizione del lavoro

Overview

Company Overview: Kick off your exciting career in Event Security with Allied Universal® Event Services, the go-to leader in crowd management and event staffing. Dive into the action at sports stadiums, concerts, festivals, and convention centers, and thrive on the energy of being where it all happens. Join a lively team that services thousands of venues each year, ensuring safety and fun for everyone. Enjoy the perks of flexible part‑time work that fits your lifestyle—ideal for students, retirees, or anyone seeking a dynamic job. We offer job opportunities in event staff, security, and operations. Join our welcoming, collaborative, and innovative team, and benefit from a range of perks depending on your role and hours. At Allied Universal®, every day brings a new adventure. Ready to make your mark in the event industry? Join us and be part of the excitement!

Job Description

Allied Universal® is hiring a Regional Manager - Operations. The Regional Manager - Operations is responsible for oversight of event security and guest services business operations throughout a designated region. The Regional Manager - Operations will provide leadership support to branch leadership on operational, financial, administrative, client relations, and staffing activities both tactically and strategically. The Regional Manager - Operations may expect up to 25% travel with some overnight stays.

Responsibilities

• Ensure delivery of world class customer service to all clients while managing client relations, new job startups/transitions of new accounts, and employee relations
• Attend client meetings, security meetings, and corporate meetings pertinent to the operational and fiscal success of the region
• Conduct routine compliance assessments of all designated branches and accounts, including branch/account management, administration, and supervision as well as client satisfaction
• Ensure Allied Universal Event Services policies and procedures are being properly disseminated and followed at all pertinent levels; coordinate and align Allied Universal existing policy into the unique event-based industry standards of which Allied Universal Event Services is engaged within
• Act as an ambassador and liaison between Allied Universal Event Services and current and future clients
• Maintain constant communication with Sr. Regional Director - Operations regarding client issues or concerns, leadership performance issues, client complaints, budgetary/fiscal issues, or other important facts related to any of the branches and/or accounts in the specified region
• Identify, instruct, and mentor potential candidates for managerial and supervisory roles, both in the field and in the office
• Ensure scheduling practices and procedures are being adhered to in order to ensure client orders are sufficiently staffed in a timely fashion via ABI and WinTeam
• Foster positive relationships with functional leaders (HR/Recruiting/Training) with the end goal of developing and maintaining a reliable network of skilled and trained labor resources in the region
• Audit all designated branches/accounts to ensure budgetary and fiscal goals are met and exceeded
• Establish a positive culture of goal-oriented teams
• Implement and monitor ongoing compliance with all company-wide programs, such as licensing, investigations (employee and general liability/auto), employee benefit programs, branch office procedures, resource policies, employee coaching/discipline, etc.
• Responsible for region profitability: oversee control of all financial impacts to the region, including holding branch management accountability with event specific profitability, resource identification/utilization, unbilled time and unbilled overtime, and training expenses
• Direct and administer the core event security operations of the region, providing guidance and support on all operational issues related to client relations (payroll and billing resolution, recruiting, and hiring, service issues, etc.)

Qualifications (must Have)

• Must possess one or more of the following:
  • Bachelor’s Degree in criminal justice, sales, marketing, business administration, or hospitality
  • Associate’s Degree in criminal justice, sales, marketing, business administration, or hospitality with a minimum of three (3) years of security management experience
  • High school diploma or equivalent with a minimum of five (5) years of security management experience
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment
• Minimum of seven (7) years of general management experience in the event security and guest services / crowd management industry
• Minimum of five (5) years of experience in a leadership role involving the delivery of event and guest services to large multi-location customers
• Work history to include demonstration of:
  • Strong customer service skills
  • Outstanding oral and written communication skills
  • Detailed logistical and analytical skills
  • Demonstrated understanding of business processes and their purpose
  • Excellent organizational and prioritization skills
• Highly effective leader with the ability to build strong relationships internally with all levels of the organization and manage under difficult service delivery timeframes
• Willingness to attend professional networking or community events as needed to develop and grow business relationships and opportunities
• Demonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments and effectively manage deadlines
• Ability to take initiative, successfully handle and prioritize multiple competing assignments and effectively manage deadlines
• Highly proficient and fully functional in all Microsoft Office applications and able to effectively utilize all available office management technology
• Professional, articulate, and able to use good independent judgment and discretion
• Strong understanding and skill in ABI system management
• Planning and organizing skills; attention to detail
• Problem solving skills; active listening skills
• Encourage effective teamwork; mediate conflict with tact, diplomacy
• Assess and evaluate situations effectively; identify critical issues quickly and accurately
• Write informatively, clearly, and accurately
• Team leadership; coaching, mentoring, motivating
• Strategic orientation

Preferred Qualifications (nice To Have)

• Prior contract or proprietary security services, related service industry, law enforcement, and/or military experience
• Experience in scheduling, operations, or other functions of security industry

Benefits

• Medical, dental, vision, basic life, AD&D, retirement plan and disability insurance
• Eight paid holidays annually, five sick days, and four personal days
• Vacation time offered at an accrual rate of 3.08 hours biweekly; unused vacation is only paid out where required by law

Closing

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law.