Event Server

Convene; Boston (MA); On-site; USD 80,000 - 100,000; Full time

Job summary

A hospitality company in Boston is seeking a Hospitality Service Technician to create memorable experiences for clients. This role involves providing service in food and beverage, maintaining client relationships, and interacting closely with culinary and production teams. Candidates should have server experience and excellent communication skills. The position offers a starting rate of $20.00 per hour and eligibility for an annual performance bonus.

Benefits

Comprehensive health coverage

Generous PTO

401K with company match

Paid parental leave

Qualifications

• Minimum 2 years of server experience required.
• 1 year of coffee experience is a plus.
• Proficiency in multitasking.

Responsibilities

• Provide anticipatory service to clients and participants.
• Set up and maintain Food and Beverage stations.
• Greet clients enthusiastically and maintain professionalism.

Skills

Excellent communication skills

Interpersonal skills

Multitasking

Motivation

Education

Food Hygiene or Food Handling Certificate

TIPS Certification

Job description

Convene is an Equal Employment Opportunity Employer and we believe that diverse teams are the best teams. We live our values of GRIT (Genuine, Relentless, Integrity & Teamwork) and strive to create an inclusive and equitable workplace where everyone can be their true selves, where we all show up for each other. In line with our goal to be 1% better every day, we are committed to listening, learning, growing and improving. We welcome applicants from all backgrounds, experiences, abilities and perspectives to join us on this journey.

We’re seeking a Hospitality Service Technician (Event Server) to join our Operations team. The Hospitality Service Technician will report directly to the Service Manager/Supervisor.

What You’ll Do:

The Hospitality Service Technician will provide genuine anticipatory service to clients and participants in all aspects of hospitality and conference services. In this position, you will interact with our clients and ensure they have a great experience at Convene. You will work in partnership with the Culinary, Production, Technology teams to ensure we are exceeding the expectations of our clients. At all times, the Service Technician is expected to be attentive to our clients’ needs and make them feel welcomed, important, and relaxed. We need someone with excellent communication and interpersonal skills, as well as someone highly motivated and ready to work with others. Our employees carry our Core Values every day: Genuine, Relentless, Integrity, and Teamwork.

• Greet all clients with enthusiasm and friendliness
• Maintain a warm and friendly demeanor at all times
• Provide world-class service, in accordance with our Brand Standards
• Set up, replenish, maintain, and break down Food and Beverage stations
• Accommodate special client needs and last-minute requests
• Develop relationships with clients
• Accurately answer client questions about culinary and our spaces in a friendly manner
• Read, understand, and execute Program Execution Orders
• Follow checklists and Standard Operating Procedures
• Set up and break down conference rooms and refresh rooms as needed
• Perform facility maintenance
• Maintain safe, clean, organized, and well-stocked work areas
• Responsible for constant sanitation, organization, and proper food handling
• Have full knowledge of menus, recipes, and other pertinent information
• Perform opening, mid-shift, and closing duties in accordance with company standards
• Perform cleaning duties including: wiping down tables and chairs, cleaning glasses, washing dishes, polishing glass and silverware, making rollups
• Maintain a professional appearance at all times
• Maintain professional working relationships with the team
• Follows all Company drink recipes and procedures
• Proficiently prepares blended and cold drinks provided by the cafe
• Full knowledge of coffee and tea menu
• Perform additional duties as assigned

What We Look For:

• Minimum 2 years of server experience
• 1 year of coffee experience is a plus
• Basic knowledge of food and beverage
• Proven excellent communication and interpersonal skills
• Must be highly motivated and ready to lead other team members
• Proficient in multitasking
• Food Hygiene or Food Handling Certificate preferred
• TIPS Certification preferred
• Flexible and long hours are sometimes required.
• Ability to move, carry, push, pull, and place objects up to 25 pounds without assistance
• Ability to reach overhead and below the knees
• Ability to stand, sit, and walk for an extended period of time

Compensation:

Full Time Hourly Rate : $20.00

This role is also eligible for Convene's annual incentive performance bonus plan.

Who We Are:

Convene is a global hospitality company that manages a growing portfolio of lifestyle brands focused on revolutionizing the way people meet, work, and gather.

• Health & Wellness: Comprehensive coverage from day one, 24/7 virtual care, fertility & family planning support.
• Time Off & Balance: Generous PTO, birthday + holiday closure, and paid parental leave.
• Growth & Development: 401K with company match, education & certification support, and ongoing professional development.
• Recognition & Impact: Reward programs, volunteer opportunities, and the chance to make a real difference.