Event Sales Manager

BEAR RIVER CASINO; Loleta (CA); On-site; USD 55,000 - 85,000; Full time

Job summary

Bear River Casino Resort in Loleta, CA is seeking a full-time sales/events professional to drive revenue through client engagement and proactive event management.

The role coordinates with Culinary, Facilities, Gaming, Marketing and Hotel Operations to ensure exceptional guest experiences from inquiry to completion.

Qualifications

• Must be at least 21 years of age.
• Associate’s Degree preferred; (2) years of equivalent experience can substitute for college.
• Minimum 2 years of supervisor or manager experience required.
• Experience in Hotel, Food & Beverage, Catering, Event Management, Convention Center or Casino.
• Professional written and oral communication skills required.

Responsibilities

• Initiates and responds to guest inquiries and solicits new business opportunities.
• Utilizes event management and booking systems.
• Maintains regular communications to departments about events.
• Collaborates with Culinary, Facilities, Gaming, Marketing, and Hotel Operations.
• Delivers exemplary guest service to drive satisfaction and loyalty.
• Develops client proposals and correspondence; turns inquiries into revenue.

Skills

Professional communication

Guest relations

Sales prospecting

Account management

Education

Associate’s Degree preferred

Minimum 2 years supervisor/manager experience

Tools

MS Office

Job description

Job DetailsJob Location: Loleta, CA 95551Position Type: Full TimeEducation Level: Not SpecifiedTravel Percentage: NegligibleJob Shift: AnyJob Category: Restaurant - Food ServiceTribal Preference will be given in accordance with BRBRR Act Relating to Employment

POSITION SUMMARY:

Communicates professionally and consistently with clients, staff and management. Ensures each event achieves our high standards through detailed preparation and execution. Responsible for cultivating relationships while proactively soliciting appropriate business opportunities through direct sales to achieve revenue goals. Support Bear River Casino Resort’s marketing endeavors and drive guest loyalty by ensuring excellent service through each guest experience.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.

• Initiates and responds to guest inquiries and solicits new business opportunities. Actively engages with local community and all business related inquiries.
• Utilizes property and event management booking systems.
• Maintains daily and weekly communications to all departments about functions or activities within the premises or at our partner facilities.
• Works in harmony with Culinary, Facilities, Gaming, Marketing and Hotel Operations to ensure positive working relationships and to uphold the standards and expectations of our clients.
• Executes exemplary guest service to drive customer satisfaction and loyalty by assisting the guest and ensuring their satisfaction before, during and after their program/event.
• Serves the client by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to Bear River Casino Resort.
• Acts as liaison with Hotel Management during customer event/program ensuring daily needs are met and overall guest satisfaction.
• Other duties may be assigned.

AUTHORITY/SUPERVISORY RESPONSIBILITIES:

• Schedule staff effectively, utilize on call staff as needed, interview, hire, and is responsible for ensuring Bear River Casino Resort policies and procedures are met.
• Proactively identifies, qualifies, and solicits new business opportunities.
• Works collaboratively with off-property sales channels to ensure sales efforts are coordinated.
• Prospects and qualifies all lead sources through cold calls and networking to generate new sales opportunities.
• Meets quarterly sales goals as outlined.
• Conducts property tours and site inspections for potential clients.
• Responsible for development and execution of action plans outlining sales activities on a quarterly basis.
• Uses negotiation skills and creative selling abilities to maximize revenue.
• Builds and strengthens relationships with existing guests and new clients.
• Creates client correspondence as required-sales agreements, proposals, and thank you letters.
• Provides accurate, timely, and complete turnover to property service team.

Qualifications

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty. The requirements listed below are representative of the knowledge, skill, and/or ability required.

EDUCATION/EXPERIENCE:

• Must be at least 21 years of age.
• An Associate’s Degree is preferred.
• (2) two years of equivalent experience can be substituted for each year of college. Experience must be in Hotel, Food and Beverage, Catering, Event Management, Convention Center, Entertainment Center, Golf Club, or Casino.
• Professional written and oral communication skills are required. Must be able to handwrite letters and thank you notes. Must be able to professionally communicate in a group setting. Must be able to read, understand and interpret contracts and other professional communication.
• Minimum of 2 years of supervisor or manager experience is required.
• Minimum of 2 years in Catering, Food and Beverage or Hotel experience is required.

CERTIFICATES, LICENSES, REGISTRATIONS:

• Shall possess a valid driver's license and be insurable by agencies insurance.
• Must provide or obtain a Food Handlers certification upon hire and maintain during employment.
• Must provide or obtain the Responsible Beverage Service (RBS) certification and maintain during employment.

COMPUTER OPERATIONS

Proficient personal computer skills including electronic mail, record keeping, routine database activity, word processing, spreadsheet, graphics, etc.

LANGUAGE SKILLS:

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

MATHEMATICAL SKILLS:

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

REASONING ABILITY:

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

OTHER SKILLS AND ABILITIES:

• Ability to operate standard office equipment (copier, fax, etc).
• Must be able to work with American Indian people and be sensitive to their culture.
• Comply with all safety policies, practices and procedures. Report all unsafe activities to supervisor and/or Human Resources.
• Participate in proactive team efforts of Bear River Casino Resort.
• Provide leadership to others through example and sharing of knowledge/skill.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

N (Not Applicable) Activity is not applicable to this occupation.
O (Occasionally) Occupation requires this activity up to 33% of the time (0 - 2.5+ hrs/day)
F (Frequently) Occupation requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day)
C (Constantly) Occupation requires this activity more than 66% of the time (5.5+ hrs/day)

Physical Abilities

Lift/Carry

Push/Pull

Stand

C

10 lbs or less

C

12 lbs or less

C

Walk

C

11-20 lbs

C

13-25 lbs

Sit

O

21-50 lbs

F

26-40 lbs

F

Handling/Fingering

C

51-100 lbs

O

41-100 lbs

O

Reach Outward

C

Over 100 lbs

O

Reach Above Shoulder

F

Climb

O

Crawl

O

Squat or Kneel

F

Bend

C

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate. Being able to multitask, concentrate and communicate in this environment is a must. This is not a smoke free workplace. Although we employ state of the art filtration systems, cigarette smoke is in the work environment. Employee smoking is only permitted in designated employee areas during work hours.

ACKNOWLEDGMENT:

I have read this job description and fully understand the requirements set forth therein. I hereby accept this position and agree to abide by the requirements set forth and will perform all duties and responsibilities to the best of my ability.

Bear River Casino Resort and the Bear River Band of the Rohnerville Rancheria has reviewed this job description to ensure that essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by Bear River Casino Resort as deemed appropriate. I further understand that my employment is at-will and thereby understand that my employment can be terminated at-will by the facility or myself, and that such termination can be made with or without notice.