Event Sales Coordinator, Audio Visual - New York Hilton Midtown

Encore

New York (NY)

On-site

USD 32,704 - 40,060

Full time

14 days+

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Job summary

A leading event services company seeks an Event Sales Coordinator in New York. This role involves selling equipment and services for events, providing sales support, and ensuring customer requests are met effectively. Ideal candidates have a high school diploma and strong communication skills. Competitive hourly pay and commitment to inclusivity are valued.

Qualifications

Minimum of a High School diploma; BS/BA is preferred or 1+ years of sales/event experience.
Prior technology, sales, hospitality, or event planning experience a plus.
Strong written and oral communication skills needed to effectively solicit and close business via phone/email.

Responsibilities

Provide sales support for events under $5K in revenue.
Directly sell events and manage customer requests through multiple channels.
Ensure CRM is accurate and facilitate information exchange with venue teams.

Skills

Sales proficiency

Communication skills

Technical aptitude

Customer service

Education

High School diploma

BS/BA preferred

Tools

CRM systems

Microsoft Office

Job description

Event Sales Coordinator, Audio Visual - New York Hilton Midtown

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Position Overview

The Sales Coordinator is responsible for assisting the Event Technology team by selling equipment and services for events of all sizes with a special focus on events under $5K in revenue. Complete sales order entries and other sales related activities. Provide general sales administration support including order entry, opportunity management, and customer follow-up. This position reports to the Regional Sales Director, Customer Support.

Key Job Responsibilities

Sales Support and Coordination

Lead import/distribution for Venue complexes researching as needed to determine correct ownership of Lead.
Directly sell smaller events such as Banquet Event Order (BEO) bookings, exhibitors, affiliate business, and In-Conjunction-With (ICW) events.
Direct qualified leads to EventNow (eCommerce platform) as a buying channel for Encore customers.
Close business by obtaining commitment to buy while maximizing revenue and adhering to event profit guidelines for all assigned business.
Handles customers’ requests by phone, on-line chat, email, and other channels. Follow up with internal and external customers through confirmed order hand-offs.
Effectively use Encore tools/technology/systems and resources to promptly respond to customer requests.
Ensure CRM is always accurate and up to date.
Facilitate strong information exchange with aligned venue leadership teams.

Job Qualifications

Minimum of a High School diploma; BS/BA is preferred or 1+ years of sales/event experience.
Prior technology, sales, hospitality, or event planning experience a plus
Technical aptitude and proficiency with computer software and programs
Strong written and oral communication skills needed to effectively solicit and close business via phone/email.

Competencies

Hospitality
Responsiveness
Ownership
Professionalism
Communicates Effectively
Action Oriented
Sales Proficiency
Initiative
Exceeds Customer Expectations
Concern for Quality
Negotiation
Results Oriented
Relationship Management
Interpersonal Organization
Expeditious and Punctual

Work Environment

Work is performed in a centralized sales support environment within an office setting. The working conditions will vary between moderately quiet to noisy volumes. Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an office environment and when traveling, on an individual venue or a representation of venues in that city or area.

The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

Hourly Pay Range: $23.74 - $29.08

The compensation offered for this role is determined based on the qualifications outlined in the job posting for the specified location. Final compensation is based on a number of factors including location, travel, relevant work experience, or particular skills and expertise. In addition, some positions may be eligible for other compensation such as potential overtime, bonuses or incentives.

Encore is committed to providing the best benefits options for our employees and families. Click here to view the benefits options for our employees worldwide.

We pride ourselves on cultivating a welcoming culture where every individual is celebrated for their unique strengths and differences. Click here to view details on our commitment to inclusivity and belonging.

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