Event Registration Specialist

Informa Group Plc.; Fort Lauderdale (FL); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Great community

Career development

Paid time off

401k match

Job summary

Informa Markets in Fort Lauderdale is seeking an Event Registration Specialist to support the registration department for events produced by South Florida Ventures. In this role, you will work closely with the internal team to ensure seamless registration processes while maintaining a direct relationship with our global exhibitors.

You will address exhibitor inquiries via email, phone, live chat, and on-site interactions, develop expert knowledge of our events and systems, and support event

Qualifications

• Bachelor’s degree in Business Management, Information Systems or Management; or 3–5 years equivalent work experience.
• Ability to work with a team and manage onsite staff.
• 3–5 years of experience with SaaS, CRM, or Registration development.
• Strong platform administration skills and ability to learn environments independently.
• Strong analytical, problem-solving and communication skills.
• Strong interpersonal skills and ability to handle stress.
• Proficiency with Microsoft Word and Excel.
• Ability to travel up to 40% of the time.

Responsibilities

• Lead within the event group and coordinate with VP, sales, marketing, operations and customer service.
• Collaborate on documentation requirements for registration website builds to optimize exhibitor experience.
• Facilitate testing to ensure quality and acceptance criteria.
• Oversee full project lifecycle and maintain timelines for all events.
• Manage registration for extensive credential and conference programs.
• Support onsite event operations and staffing for registration needs.
• Coordinate and supervise registration specialists and contractors.
• Be an extension of the onsite team and foster collaboration with colleagues.
• Work outside regular hours to support exhibitors in different time zones.

Skills

SaaS experience

CRM experience

Registration development

Analytical skills

Interpersonal skills

Team collaboration

Education

Bachelor’s degree or 3–5 years experience

Tools

CRM platforms

Registration systems

Microsoft Office

Job description

Informa Markets, a division within Informa, creates global platforms for industries to trade, innovate and grow. We organise over 450 large-scale branded and transaction-led events in over a dozen specialist markets. These are typically not-to-be-missed live and on-demand B2B events where industries convene and people gather to do business.

We also provide data and digital content, as well as year-round online platforms where companies showcase their businesses and products and buyers conduct research, generating valuable leads.

This role is based in our Fort Lauderdale office.

Job Description

As the Event Registration Specialist, you will play a key role in supporting and collaborating within the registration department for events produced by South Florida Ventures. In this role, you will work closely with the internal team to ensure seamless event registration processes while maintaining a direct relationship with our global exhibitors.

You will be responsible for addressing exhibitor inquiries and resolving issues promptly and professionally through various communication channels, including email, phone, live chat, and on-site/in-person interactions. Your ability to provide kind and efficient support will be essential in fostering positive exhibitor experiences.

Additionally, you will develop and maintain expert-level knowledge of our events, offerings, and internal systems to ensure accurate and effective communication. Your responsibilities will encompass supporting event operations and managing registration communications to contribute to the overall success of our events.

This role requires a commitment to being present in the office for five days each week, unless traveling for an event.

Principal Duties and Responsibilities:

• Serves as a lead within the event group with open communication including the VP, sales, marketing, operations, and customer service
• Collaborate with SFV Registration department on specific requirements in required documentation for registration website builds to provide optimal exhibitor experience
• Facilitate acceptance testing to ensure quality and acceptance criteria are satisfied
• Oversee project life cycle from start to finish; maintain the current timeline for all events
• Weekly Pacing and Data Segmentation
• Manages registration implementation for extensive credential and/or conference programs
• Assist with onsite event operations such as ordering supplies, equipment, coordinating customer support programs and staffing; builds effective and efficient registration layouts
• Coordinates and supervises specialists and/or contract employees who provide ongoing support for registration operations.
• Become an extension of the ‘onsite team’ and foster a good relationship with colleagues.
• The ability to work outside of standard working hours to support exhibitors in different time zones
• Performs additional duties as assigned

• Bachelor’s degree in Business Management, Information Systems or Management; or 3-5 years equivalent work experience.
• Ability to work with a team and manage one or more onsite employees
• 3-5 years of experience with SaaS, CRM, or Registration development
• Strong platform administration skills, ability to learn environment individually
• Strong analytical, problem-solving, and recommendation skills.
• Strong interpersonal skills and ability to manage stress well
• Proficient in the use of Microsoft Office applications – Word, Excel
• Ability to travel up to 40% of the time

We believe that great things happen when people connect face-to-face. That's why we work in-person with each other, or with customers and partners, five days a week . When you’re not spending time together in one of our offices or other workplaces

We work hard to make sure Life at Informa is rewarding, supportive and enjoyable for everyone. Here’s some of what you can expect when you join us. But don’t just take our word for it – see what our colleagues have to say at LifeAt.Informa.com

Our benefits include:

• Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active colleague groups and networks promoting a positive, supportive, and collaborative work environment
• Broader impact: take up to four days per year to volunteer, with charity match funding available too
• Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it’s time for the next step, we encourage and support internal job moves
• Time out: 15 days PTO rising to 20 after three years and 25 after six years, plus 10 national holidays, a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year
• Competitive benefits, including a 401k match, health, vision and dental insurance, parental leave and an ESPP offering company shares at a minimum 15% discount
• Strong wellbeing support through EAP assistance, mental health first aiders, free access to a wellness app and more
• Recognition for great work, with global awards and kudos programs
• As an international company, the chance to collaborate with teams around the world

This posting will automatically expire on 9/30/2026

We’re not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up, join in and help make things happen. If it sounds like a match and you have most – although not all – of the skills and experience listed, we welcome your application.

If you would like to request reasonable adjustments or accommodationsto assist your participation in the hiring process and, or in the advertised position, please inform the appropriate Talent Acquisition Partner for the role once they have been in touch. Your request will be reviewed and considered in confidence. At Informa, you'll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments, we are also formally an Equal Opportunities Employer. This means we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses, including all of those protected by law. Ask us or see our website for full information.

See how Informa handles your personal data when you apply for a job here.