Event Production Supervisor- Long term Seasonal

Xanterra Travel Collection; Williams (AZ); On-site; Part time

Job summary

Join a leading company as the Event Production Supervisor for the Polar Express at the Grand Canyon Railway. You will oversee daily operations and logistics, ensuring a magical experience for guests while managing a team. Ideal candidates thrive in fast-paced environments and have leadership experience in hospitality.

Benefits

Free gym and pool access

Free day train tickets

Exclusive property discounts

Qualifications

• Minimum 1 year of supervisory experience in hospitality or event production.
• Minimum 3 years of customer service experience.

Responsibilities

• Oversee daily production activities and manage logistics.
• Supervise 30-40 cast members during nightly shows.

Skills

Leadership

Problem-Solving

Communication

Education

Education in event production

Job description

Event Production Supervisor- Long term Seasonal

Join to apply for the Event Production Supervisor- Long term Seasonal role at Xanterra Travel Collection

Event Production Supervisor- Long term Seasonal

1 week ago Be among the first 25 applicants

Join to apply for the Event Production Supervisor- Long term Seasonal role at Xanterra Travel Collection

Overview

“THE POLAR EXPRESS and all related characters and elements & Warner Bros. Entertainment Inc. (s24)”

Join our Polar Express team at the Grand Canyon Railway and Hotel!

Job Summary:

The Production Supervisor on The Polar Express is responsible for overseeing the day-to-day operations of the production process, ensuring that all elements run smoothly, efficiently, and according to schedule. The role acts as a key link between various departments, manages logistics, and supports the creative vision of the production. The Production Supervisor plays a vital role in creating a magical experience for up to 2,376 riders nightly during the 8-week event.

Overview

Grand Canyon Railway and Warner Bros Productions Presents

The Polar Express Train Ride

“THE POLAR EXPRESS and all related characters and elements & Warner Bros. Entertainment Inc. (s24)”

Join our Polar Express team at the Grand Canyon Railway and Hotel!

Job Summary:

The Production Supervisor on The Polar Express is responsible for overseeing the day-to-day operations of the production process, ensuring that all elements run smoothly, efficiently, and according to schedule. The role acts as a key link between various departments, manages logistics, and supports the creative vision of the production. The Production Supervisor plays a vital role in creating a magical experience for up to 2,376 riders nightly during the 8-week event.

Why This Role?

Step into a leadership role where holiday magic comes to life — become the Event Productions Supervisor for our beloved Polar ExpressTrain! We're looking for someone with creativity, energy, and organizational flair to help create unforgettable holiday memories for families and guests. If you thrive in a fast-paced environment, love bringing stories to life, and want to lead a spirited team during the most wonderful time of the year, this is your golden ticket. Apply now and be part of a tradition that warms hearts and sparks wonder!

The Details:

Position Type: Seasonal

Seaonal Agreement: 08/01/2025 to 12/30/2025

Wage: $20.05 an hour

Benefits and Perks:

• Free gym and pool access
• Free day train tickets
• Exclusive property discounts at GCR and othe Xanterra properties
• Meet people of all ages from all over the country and world
• The adventure of a lifetime
  
  

Responsibilities

• Fully understand and support Xanterra’s Mission Statement, Cultural Pillars, Community Commitment and Core Values.
• Responsible for the effective enforcement of all Xanterra and Grand Canyon Railway hospitality standards, procedures, policies, and environmental program cultural pillar.
• Supervise and coordinate daily production activities, making sure all departments (such as animation, motion capture, and visual effects) work together seamlessly.
• Communicate effectively with various departments to resolve issues, address technical or artistic needs, and maintain the integrity of the production.
• Facilitate problem-solving and adapt to evolving production requirements, including managing changes and troubleshooting workflow bottlenecks.
• Accommodates guests by established guidelines, professionally manages stressful situations in a public setting, and promptly resolves guest concerns.
• Establishes and maintains effective professional working relationships with staff, co-workers, directors, and other departments, working together in a positive work environment.
• Oversees training and supports cast members to ensure exceptional performance and adherence to the company standards.
• The Production Supervisor manages 30-40 cast members during the nightly shows.
• Assign passenger cars, manage work schedules, and direct daily activities to maintain smooth and efficient operations.
• Monitor and evaluate staff performance, provide feedback, and implement improvements as needed.
• Responsible for understanding and adhering to all prescribed Environmental Management Systems (EMS) policies and corporate commitments to maintain ISO 14001 goals and guidelines; reduce, reuse, and recycle program.
• Handles bio-hazard clean-ups.
• Maintains organization and flexibility in carrying out daily job duties.
• Practices good judgment when making decisions regarding guest service.
• Responsible for compliance with all health and safety regulations enforcing sanitary practices and reporting train maintenance repair issues to the conductor.
• Perform routine periodic walk-throughs in passenger cars; working closely with all production staff to ensure all levels of guest service and safety protocols are being followed to ensure a secure environment for both guests and staff.
• Complete training or certifications related to the job; Railroad Safety 101, CPR/First Aid, & Serve Safe.
• Other duties as assigned.
  
  

Qualifications

• Minimum 1 year of previous supervisory experience, in hospitality, transportation, or event production.
• Minimum 1 year of previous experience in event productions.
• Minimum 3 years of previous customer service experience in hospitality.
• Must possess a valid/clear Arizona Driver’s License and be able to comply with the Xanterra/GCR Vehicle Policy.
• Must possess the ability to work evenings and weekends.
• Must be at least 19 years of age.
• Education in event production is a plus.
• Experience in train operations or related fields is highly desirable.
  
  

Physical Requirements:

PASSENGER SERVICE ATTENDANT SUPERVISOR - All Levels

Not Applicable

Occasionally

Frequently

Constantly

Stand

X

Walk

X

Sit

X

Handling

X

Reach outward

X

Reach above shoulder

X

Climb

X

Crawl

X

Squat/kneel

X

Bend

X

Lift/Carry

10 lbs or less

X

11-20 lbs

X

21-50 lbs

X

51-100 lbs

X

Over 100 lbs

X

Push/Pull

12 lbs or less

X

13-25 lbs

X

26-40 lbs

X

41-100 lbs

X

Over 100 lbs

X

Not applicable

Activity does not apply to this position

Occasionally

Position requires this activity up to 33% of the time (0-2.5 hrs per day)

Frequently

Position requires this activity from 33%-66% of the time (2.5-5.5 hrs)

Constantly

Position requires this activity more than 66% of the time (5.5 hrs +)

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Part-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Hospitality

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