Event Planning & Client Relations Manager

Beverage Management; Auburn (AL); On-site; USD 38,000 - 45,000; Full time

Benefits offered by this job

Health insurance

Retirement benefits

Paid holidays

Uber/Lyft SafeRide Program

Additional company benefits

Job summary

Greenawalt Hospitality is seeking an Event Planning & Client Relations Manager in Auburn, AL to coordinate planning, communication, and administrative duties for hospitality events and client accounts. This role involves direct client interaction to understand needs, develop service plans, and coordinate with internal departments for successful execution.

The ideal candidate manages event schedules, staffing, client requests, proposals, contracts, and other planning details while maintaining

Qualifications

• 2+ years of experience in event planning, hospitality, client services, or account management.
• Strong planning and organizational skills with the ability to manage overlapping deadlines.
• Excellent written and verbal communication abilities.
• Comfortable communicating with clients, vendors, and internal teams.
• Strong attention to detail and the ability to maintain accurate event documentation.
• Flexibility for occasional travel, evenings, and weekends based on event requirements.
• Experience using Microsoft Office; familiarity with event management software is a plus.

Responsibilities

• Work directly with clients to understand event goals, expectations, and service needs.
• Maintain professional communication throughout the planning and execution process.
• Build strong working relationships that encourage continued partnerships.
• Help clients understand available services, operational considerations, and event requirements.
• Respond to questions, requests, and changes in a timely manner.
• Provide guidance and recommendations to help clients make informed planning decisions.
• Coordinate the planning and preparation of weddings, sporting events, festivals, and other hospitality functions.
• Organize event timelines, service details, staffing needs, and logistical requirements.
• Manage multiple event schedules and planning deadlines simultaneously.
• Review and update event information as client needs and operational requirements change.
• Confirm that important event details are communicated before execution.
• Partner with operations teams to ensure events are properly prepared and supported.
• Act as a central communication point between clients and internal departments.
• Provide Staffing and Operations teams with accurate event information and updates.
• Coordinate planning discussions and communicate changes affecting event execution.
• Help resolve scheduling conflicts, service questions, and other planning challenges.
• Maintain consistent communication with clients leading up to their events.
• Assist with post-event follow-up and internal feedback when appropriate.
• Help identify opportunities to expand services for existing clients.
• Support repeat business through positive client experiences and dependable communication.
• Assist with maintaining relationships that generate referrals and new opportunities.
• Recommend additional hospitality services when they align with client needs.
• Contribute to long‑term client satisfaction and account growth.
• Prepare event proposals, service agreements, invoices, and supporting documentation.
• Maintain accurate event records, client information, and planning materials.
• Assist with processing payments and tracking account-related financial information.
• Update event management systems and internal planning documents
• Ensure important event details and administrative records remain organized and accessible.
• Support departmental reporting and administrative responsibilities as assigned.
• Maintain Greenawalt Hospitality's expectations for professionalism, communication, and guest service.
• Follow company procedures, client agreements, and venue requirements.
• Take responsibility for the accuracy and completeness of assigned event information.
• Communicate proactively when challenges or changes arise.
• Demonstrate dependability, organization, and strong follow‑through.
• Help maintain positive working relationships between clients and internal teams.

Skills

Event planning

Client relations

Account management

Sales

Hospitality

Communication

Project coordination

Microsoft Office

TripleSeat

Team collaboration

Travel readiness

Tools

Microsoft Office

TripleSeat

Job description

Hospitality | Auburn, AL | Full-Time | Some Travel Required

About Us

Plan the Details. Connect the Teams. Deliver Great Events.

Event Planning. Client Communication. Hospitality.

Behind every successful wedding, concert, sporting event, or premium hospitality experience is a team that knows how to bring all the moving pieces together.

At Greenawalt Hospitality, we work with clients throughout the Southeast to plan and deliver memorable events. From coordinating staffing and service details to managing event timelines and client expectations, our team plays an important role in making sure every event is prepared for success.

We're seeking an Event Planning & Client Relations Manager who enjoys organizing projects, communicating with clients, and working with different departments to bring events to life.

This position is ideal for someone who thrives on organization, enjoys building relationships, and can manage multiple priorities without losing sight of the details.

Job Summary

The Event Planning & Client Relations Manager coordinates the planning, communication, and administrative responsibilities associated with assigned hospitality events and client accounts.

This position works directly with clients to understand their event needs, develop service plans, communicate important information, and coordinate with internal departments to prepare for successful execution.

You'll help manage event schedules, staffing requirements, client requests, proposals, contracts, and other important planning details while maintaining positive relationships throughout the process.

Successful candidates are proactive, organized, and comfortable handling multiple events with different requirements and deadlines.

Key Responsibilities

Client Relationship Management

• Work directly with clients to understand event goals, expectations, and service needs
• Maintain professional communication throughout the planning and execution process
• Build strong working relationships that encourage continued partnerships
• Help clients understand available services, operational considerations, and event requirements
• Respond to questions, requests, and changes in a timely manner
• Provide guidance and recommendations to help clients make informed planning decisions

Event Planning & Coordination

• Coordinate the planning and preparation of weddings, sporting events, festivals, and other hospitality functions
• Organize event timelines, service details, staffing needs, and logistical requirements
• Manage multiple event schedules and planning deadlines simultaneously
• Review and update event information as client needs and operational requirements change
• Confirm that important event details are communicated before execution
• Partner with operations teams to ensure events are properly prepared and supported

Communication & Team Collaboration

• Act as a central communication point between clients and internal departments
• Provide Staffing and Operations teams with accurate event information and updates
• Coordinate planning discussions and communicate changes affecting event execution
• Help resolve scheduling conflicts, service questions, and other planning challenges
• Maintain consistent communication with clients leading up to their events
• Assist with post-event follow-up and internal feedback when appropriate

Business Development & Account Growth

• Help identify opportunities to expand services for existing clients
• Support repeat business through positive client experiences and dependable communication
• Assist with maintaining relationships that generate referrals and new opportunities
• Recommend additional hospitality services when they align with client needs
• Contribute to long‑term client satisfaction and account growth

Financial & Administrative Management

• Prepare event proposals, service agreements, invoices, and supporting documentation
• Maintain accurate event records, client information, and planning materials
• Assist with processing payments and tracking account-related financial information
• Update event management systems and internal planning documents
• Ensure important event details and administrative records remain organized and accessible
• Support departmental reporting and administrative responsibilities as assigned

Professional Standards & Accountability

• Maintain Greenawalt Hospitality's expectations for professionalism, communication, and guest service
• Follow company procedures, client agreements, and venue requirements
• Take responsibility for the accuracy and completeness of assigned event information
• Communicate proactively when challenges or changes arise
• Demonstrate dependability, organization, and strong follow‑through
• Help maintain positive working relationships between clients and internal teams

Preferred Qualifications

• 2 or more years of experience in event planning, hospitality, client services, account management, sales, or operational coordination
• Strong planning and organizational skills with the ability to manage overlapping deadlines
• Excellent written and verbal communication abilities
• Comfortable communicating with clients, vendors, and internal teams
• Strong attention to detail and the ability to maintain accurate event documentation
• Ability to adapt to changing schedules, requests, and priorities
• Experience using Microsoft Office and event management software; familiarity with TripleSeat is a plus
• Strong customer service skills and a professional, solution-oriented approach
• Flexibility for occasional travel, evenings, and weekends based on event requirements

Salary

$37,500–$45,000 annually, commensurate with education and experience.

Benefits

• Health insurance
• Retirement benefits
• Paid holidays
• Uber/Lyft SafeRide Program
• Additional company benefits

Travel Requirement

This position involves occasional travel to support client meetings, event planning activities, and on‑site event coordination.

Some events may require evening or weekend availability based on client schedules and operational needs.

The ideal candidate is comfortable balancing office‑based planning responsibilities with occasional on‑site event support.

Equal Employment Opportunity Statement

Greenawalt Hospitality is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. Employment decisions are based on qualifications, merit, and business needs, and we do not discriminate based on race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, or genetic information.