Event Ops Manager

On Board Experiential; San Francisco (CA); Presencial; USD 80.000 - 95.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical insurance

Dental insurance

Vision insurance

Profit sharing/bonus

401(k)

Paid time off

Disability insurance

FSA/HSA options

Descripción de la vacante

On Board Experiential in San Francisco is seeking an Event Operations Manager to drive exceptional service and execution for client programs. You will manage end-to-end projects, cultivate client relationships, monitor budgets, and coordinate across Strategy, Production, Tech, and Digital teams to deliver successful activations.

The role requires 3+ years in project management and strong organizational skills, with experience in IRL experiential activations.

Formación

• 3+ years in project management, marketing, promotions, and events within an advertising, media, marketing or experiential agency.
• Minimum 2 years of experience as a day-to-day client contact or Account Lead to hospitality or enterprise clients.
• Strong project management capabilities, organization skills, attention to detail and ability to juggle multiple projects in a demanding but highly collaborative environment.
• Experience working with tech clients is strongly desired
• Experience managing IRL experiential activations is required.
• BA/BS in marketing, business administration, communications, or related field.

Responsabilidades

• Partner with client/brand teams to identify business opportunities and develop measurable solutions.
• Coordinate experiential plans for IRL or virtual execution with Strategy, Production, Tech, Digital, and Social teams.
• Manage day-to-day activities for each project and event, ensuring on-time and on-budget delivery.
• Lead weekly status meetings and manage client communications across teams.
• Support development of program SOWs and track budgets, timelines, and deliverables.
• Monitor expenses and obtain client approvals; reconcile project costs with production lead.
• Track creative deliverables through client review and approvals with other departments.
• Maintain organized program documentation shared with the account team and vendors.
• Stay current with industry trends and technologies.

Conocimientos

Project management

Client relationships

Budgeting

Cross-functional

Public speaking

Organization

Time management

Educación

BA/BS in Marketing or related

Herramientas

Office 365

Keynote

Google Drive

Smartsheet

Slack

Zoom

Descripción del empleo

POSITION TITLE: EVENT OPERATIONS MANAGER

On Board Experiential (OBE) is an award‑winning, full‑service, experience‑led agency that creates meaningful brand experiences worldwide. Recognized by Event Marketer as one of the best places to work in events, our clients include Nike, Meta, JPMorgan Chase, Sephora, Starbucks, and Converse, to name a few. We work out of our homes and physical offices in San Francisco, Los Angeles, NYC, and London, or wherever our adventures take us! OBE is also a founding member of The ADD Collective, extending our reach and resources while staying true to our core capabilities.

The most important part of our business is our people. They are hardworking, imaginative and make magic happen on the regular. But behind each majestic activation is a human deserving of a healthy work‑life balance. That's why we believe in recovery days, happy hours, friendly but competitive fitness challenges, and OBE off‑sites.

We show up for each other — in open conversations that heal, inspire, and bring us closer. We want to hear about your lived experiences and unique perspectives. Being unapologetically yourself isn't just welcome here. It's part of the job.

SUMMARY OF POSITION

The Event Operations Manager is an integral part of the Account Team, delivering an exceptional level of service and execution of programs on behalf of our clients. Responsible for cultivating and growing our client account s and relationships, which requires a comprehensive understanding of our clients’ business needs and industry . They provide end‑to‑end project management on assigned programs and share account ability for their financial and operational performance, including budget tracking and resource coordination . Bringing consistent excellence and support, the Event Operations Manager ensures that programs and marketing strategies successfully promote client brands, products and services in accordance with client objectives and initiatives .

ESSENTIAL JOB FUNCTIONS

• Partner with client / brand teams to understand and identify business opportunities and develop solutions and plans that deliver measurable results against program KPIs.
• Guide and coordinate the development of experiential tactical plans for IRL and / or virtual execution, in partnership with appropriate departments including Strategy / Creative, Production, Tech, Digital and Social.
• Manage the day-to-day activities for each project and event, ensuring programs are planned, staffed, and executed on time and on budget across internal and external teams.
• Lead weekly internal and external status meetings and deep dives, and manage the distribution of all communications between the client and account team throughout the engagement.
• Support the development of program SOWs and track resources, budgets, timelines, and deliverables against contract terms and client commitments.
• Provide ongoing monitoring of expenses and actual costs for approved program budgets. Update client and obtain client approvals as needed. Reconcile all project/event expenses in partnership with program Production lead.
• Track creative deliverables through client review and approval in partnership with other departments.
• Maintain organized internal and client-facing program documentation, including folder structures, shared resources, and key files, so that materials stay current and accessible to the account team, cross-functional partners, and external vendors.
• Remain current with industry trends and technologies.

DESIRED SKILLS AND EXPERIENCE

Education / Experience

• 3+ years of e xperience in project management, marketing, promotions, and events within an advertising, media, marketing or experiential agency.
• Minimum 2 years of experience as a day-to-day client contact or Account Lead to hospitality or enterprise clients.
• Strong project management capabilities, organization skills, attention to detail and ability to juggle multiple projects in a demanding but highly collaborative environment.
• Experience working with tech clients is strongly desired
• Experience managing IRL experiential activations is required.
• BA/BS in marketing, business administration, communications, or related field.

Essential Knowledge, Skills and Abilities

• Strong communication skills with ability to connect with others authentically while equally honoring and respecting diverse perspectives.
• Ability to build trust and respect through coaching, communication, and listening.
• Think creatively, with willingness to extend beyond the unexpected and consistently strive for innovation.
• Strong attention to detail, accuracy, and excellent organizational skills.
• Ability to effectively present and sell ideas, bring ideas to life through storytelling.
• Excellent ability to proactively identify issues/obstacles and create timely and effective solutions.
• Ability to manage multiple clients with potentially differing priorities, commitments, and deadlines.
• Self‑motivated with the ability to work independently and in teams.
• Must be able to work in a collaborative manner both internally and with clients.
• Experience managing program financials and reporting.
• Ability to learn and navigate various office management platforms (inclusive of but not limited to Office 365, Keynote, Google Drive, Smartsheet, Slack, Zoom, etc)

Other Qualities and Skills

• Natural curiosity—the drive to always be learning and growing, professionally and personally.
• Team‑oriented, driven, focused, passionate, and able to stay level‑headed under pressure.
• Pro‑active and Self‑starter who takes the initiative on tasks and is solutions oriented.
• Comfortable with public speaking to both internal and external partners
• High energy and flexibility in working non‑traditional hours as needed (some nights and weekends as deadlines dictate).
• Experience working with international teams and multiple time zones.
• Ability to lift up to 25 pounds and stay on your feet for extended periods of time.
• Willingness to travel up to 50% of the time (nationally and internationally).

Compensation Range

$80,000 - $95,000 annually. This is the pay range OBE believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the level of experience, relevant skills, professional certifications, market pay, and demand for the role. OBE reserves the right to modify this pay range at any time.

Benefits include medical/dental/vision insurance, employer‑paid basic life and personal accident insurance. Also included: Annual Profit Sharing/Bonus Plan based on the company’s performance and your individual performance, 401(k), Healthcare Flexible Spending Account, Dependent Care Flexible Spending Account, PTO, STD/LTD insurance benefits.

Equal Opportunity

On Board Experiential is An Equal Opportunity Employer.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other federally protected class.

Voluntary Self‑Identification

For government reporting purposes, we ask candidates to respond to the below self‑identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in On Board Experiential’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service‑connected disability.

A "recently separated veteran" means any veteran during the three‑year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.