Event Operations & Systems Lead

Rippling, Inc.; Hadley (MA); Hybrid; USD 71,000 - 79,000; Full time

Benefits offered by this job

20 vacation days

12 holidays

12 sick days

5 personal days

2 office closure days

401(k) plan with 5% employee contrib.

10% match

Health insurance

Parental leave: 16 weeks (+6 weeks for

Job summary

University of Massachusetts Amherst Foundation (UMAF) is seeking an Assistant Director to oversee event operations, systems, and reporting for donor, alumni, and foundation events. The role emphasizes registration management, CRM administration, and scalable processes to improve data integrity and donor experience.

The position is full-time and hybrid, open to MA, NY, CT, RI, VT, and NH residents. Salary range $71,000–$79,000 with strong benefits, and a people-first culture guided by DEI values.

Qualifications

• Bachelor's degree from an accredited institution, or an equivalent combination of education and experience.
• 3-5 years of relevant experience in event operations, advancement, donor relations, alumni relations, or related fields.
• Experience administering event registration, CRM, or comparable systems, including building registration pages and maintaining and reporting on event data.
• Excellent written, verbal, and interpersonal skills.
• High degree of integrity, demonstrating respect for individuals at every level of an organization.
• Ability to work effectively both independently and as a member of a team.

Responsibilities

• Administer event registration within UMAX and other event platforms; maintain data accuracy through reconciliation, quality control, reporting, and post-event analysis.
• Develop and maintain standardized procedures, templates, checklists, and operational tools that support consistent event execution.
• Manage operational support functions that facilitate the successful execution of multiple concurrent events.
• Produce participation metrics, operational reports, and other event-related analyses to support planning and decision-making.
• Evaluate and recommend improvements to event systems, workflows, and operational processes to enhance efficiency, data integrity, and user experience.
• Lead venue and vendor sourcing, including research, proposal evaluation, vendor recommendations, contract administration, scheduling, and relationship management.

Job description

University of Massachusetts Amherst Foundation (UMAF) is seeking an Assistant Director to oversee event operations, systems, and reporting for donor, alumni, and foundation events. The role emphasizes registration management, CRM administration, and scalable processes to improve data integrity and donor experience.

The position is full-time and hybrid, open to MA, NY, CT, RI, VT, and NH residents. Salary range $71,000–$79,000 with strong benefits, and a people-first culture guided by DEI values.