Event Operations Manager - Hospitality & Live Events

Lucky Strike Entertainment; Timonium (MD); On-site; USD 36,000 - 39,000; Full time

Benefits offered by this job

Healthcare coverage

Commission-based earnings

Job summary

Lucky Strike Entertainment in Timonium, MD, is seeking an Event Operations Manager to lead our events team and ensure flawless experiences for guests and clients.

You will oversee event hosts, coordinate with Sales and Operations, and adapt to varying shifts, including weekends and holidays, while driving guest satisfaction and reporting outcomes for improvement.

Qualifications

• Experience managing a team in entertainment/hospitality.
• Background as Banquet Captain.
• Bachelor’s degree required.
• Knowledge of F&B and hospitality industry.
• Strong event planning and execution expertise.
• Proficiency in MS Office and database software.
• Knowledge of POS register systems.

Responsibilities

• Host special events and supervise the event host team.
• Collaborate with Sales and Operations to create seamless events.
• Build personal connections with clients and exceed guest needs.
• Ensure event reporting and use guest feedback to improve satisfaction.
• Forecast events and schedule staff; manage HR-related guidance.
• Be flexible with shifts, including weekends and holidays.

Skills

Management experience

Banquet captain

Bachelor's degree

F&B hospitality knowledge

Event planning & execution

MS Office & databases

POS systems

Education

Bachelor's degree

Job description

Who We Are

Why Lucky Strike? We Are Lucky Strike Entertainment, one of the largest and most successful location-based entertainment companies in the World with 360 upscale and traditional Bowling Centers, five expansive and well-located Waterparks, a large Amusement Park in California and 10 upscale Boomers Family Entertainment Centers in major markets. From a humble beginning with one bowling center in 1997, we redefined an industry and built a powerhouse Company with 14,000 Associates and nearly $1.4 billion in annual revenue. Hospitality is our core and we strive to deliver memorable experiences for every guest on every visit. When you join Lucky Strike, you join a team of passionate winners and give yourself the best opportunity for sustained career growth and opportunity. It’s not easy to get hired by us — we want only the most talented and committed Managers, but when you do join Lucky Strike, the rewards are abundant.

Overview

Imagine your ideal job. Now add bowling, arcade games, amazing parties, and delicious food. This isn’t any ordinary office; it’s the beginning of a bowled new career as an Event Operations Manager.

Our Event Operations Managers know what it means to throw the perfect party. They manage a staff of Event Hosts who work diligently to ensure our event clients and guests are totally satisfied with every aspect of their events. Reporting to the center’s General Manager, the Event Operations Manager is a great opportunity for someone with exceptional organizational skills and amazing people skills to match.

++ESSENTIAL DUTIES:++ Get a glimpse of all you’ll experience as an Event Operations Manager

BE THE HOST WITH THE MOST

• Host special events; manage your team of event hosts; oversee all setup of appropriate areas

BRING THE PARTY TO LIFE

• Working with the Sales staff and Operations team, help create a seamless event experience that results in guests who book with us again and again

CONNECT WITH YOUR CLIENT

• Make a personal connection with your event contact and ensure that all of their guests’ needs aren’t just met, but exceeded; consistently promote this guest-focused approach to hosting

ALWAYS BE IMPROVING

• Ensure the completion of all event reporting and use guest feedback reports to continuously improve guest satisfaction

MANAGE THE TEAM

• Utilize our client database to forecast events and schedule our event staff appropriately; counsel and discipline staff as required according to HR guidelines and policies

REMAIN FLEXIBLE

• Be available to work varying shifts, from weekends to holidays, in addition to extended workdays as needed by your center

++WHO YOU ARE++

You’re an event professional who knows that the secret to every great party is a room full of satisfied guests. Your guest service radar is finely tuned and you impart that mindset to all of the event hosts whom you manage. You have experience leading a team and knowledge of the hospitality industry and event planning/execution. You’re also a rock-solid communicator whose interpersonal skills are second to none. And since events aren’t always 9 to 5, you’re flexible to work a variety of shifts, from weekends and holidays to extended workdays.

++DESIRED SKILLS:++ Check out the desired skills below and see if you have what it takes to join our world-class team

• 1 Year of Management Experience
• 2 Years Banquet Captain
• Bachelor’s degree
• Knowledge of F&B and Hospitality Industry
• Broad Knowledge of/Experience in Event Planning and Execution
• Proficiency in MS Office Suite and database software preferred
• Knowledge of POS register systems

WORK ENVIRONMENT/ PHYSICAL DEMANDS:

• Typical entertainment environment where you will walk, bend and stand for periods of time, and may lift objects with some assistance.

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Benefits

The pay rate for this position is $26.00-$28.00 Plus Commission

Lucky Strike Entertainment offers performance-based incentives and a competitive total rewards package which includes healthcare coverage and a broad range of other benefits. Incentives and/or benefit packages may vary depending on the position. More details regarding benefits are available here: Lucky Strike Entertainment Benefits